Vodafone TV - new Gen2 box

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2350 posts

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#2368895 5-Dec-2019 16:47

the Vodafone Ultra Hub on Fibre or HFC (iPoE) doesn't seem to allow setting of MTU but I believe its 1500.

but I think this issue only effects the gen 2 (we have a gen 1 that is working fine)

IvanPiacun

378 posts

Ultimate Geek

#2368900 5-Dec-2019 16:51

MikeB4:

freitasm:

Just a question - for those of you using ethernet do you have your router set to use "green" ethernet?

I have experienced this issue with my connections tested as follows.

1.Wired Ethernet to Orcon router

2. Wifi activated on Orcon router and VFTV connected thus with my MESH router turned off

3. Wired Ethernet to my Google Wifi router

4.Wifi connected to my Google router (Orcon Wifi deactivated.

Interestingly this morning I tested it before heading out and the VFTV turned on by pressing the power button on the remote and connected OK with my LG TV.

@MikeB4 When you did this testing were you on the current Software version 5.1.5711.06jfa(NZ) (released I believe on 3/12/2019 or 4th to general public) because I have not noticed these problems after starting beta testing of Software version 5.1.5711.06jfa(NZ) although it did occur on the first reboot of beta 57.11b release (which was not released to the general public) it did not occur on the current 57.11ca release (Software version 5.1.5711.06jfa(NZ)) to me but this could mean that the first of either 57.11b or 57.11ca released encounters this problem on the first restart? Don't ask me how the Vodafone release numbering works as it does not appear to relate to update version numbers or UI versions.

So the power on/off issues may have only occurred for the first restart after Software version 5.1.5711.06jfa(NZ) was released and received by your VTV plus on prior versions on multiple days, but hopefully won't occur tonight/tomorrow or in the future (except perhaps upon the first restart after an update).

Ivan Piacun CITPNZ

NH3Engineer

18 posts

Geek

#2369098 5-Dec-2019 20:16

IvanPiacun:
alasta:

I won't be fiddling with any settings on my router because I'm on a Vodafone connection with a Vodafone smart hub.

The reason why I exclusively use Vodafone services is the same as the reason why I exclusively use Apple equipment - it should all interconnect seamlessly and avoid compatibility issues or passing the buck when things go wrong.

Just out of interest sake though are you on an MRU/MTU of 1500 though or am I looking at a red herring?

Ivan Piacun CITPNZ

Not too sure Ivan but I will have a look in the morning when I get home from work. I can tell you that I have no lagging when playing the crucible in destiny 2 on ps4 which will easily run on less than 10mbps but when I flick the input over to vtv the picture starts stuttering on vtv while the ps4 is connected to bungie servers through Ethernet. Usually it is easier to leave the ps4 connected via wifi. Im running on 100/20mbps. Seems strange that the vtv would require anything more than 50+mbps. I think this is a different issue to the problems we have stated in previous posts. Considering I leave the vtv box connected and on every night and only turn the tv off it seems at some point it just freezes up during the early hours or when I install an update.

Kiwifruta

1423 posts

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#2369104 5-Dec-2019 20:33

@eracode I’ve been testing a gen 2 on WiFi for a week. I’ve had zero issues.

NB that gen 2 supports the 5GHz band only, there is no 2.4GHz it is a design choice by VF Europe as the 2.4GHz band is pretty much unusable due to high density dwelling arrangements over there.

Vodafone are constantly striving to improve the product. VF told me that only 20% of the population find Chromecasts easy to use so they are aiming to serve the other 80% with the VTV. I’d have no qualms letting my non-techie 65 year old mum let loose on it, after I set it up for her of course. All apps are preloaded and new NZ apps are automatically loaded on the devices by VF.

The biggest challenge is to get someone to stop changing television channels on the television itself and thus take the telly off an HDMI input. My mum does this all the time with her old (non freeview) telly and so the source is no longer the freeview box. Since I live in a different city to her she has no telly in the bedroom for weeks at a time. Perhaps if your friend uses a streaming box you take the batteries out of the telly remote and put the remote in a drawer hidden away.

alasta

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#2369211 5-Dec-2019 21:08

I have just checked the advanced settings on my Vodafone Ultra Hub and can confirm that it has 'AdvLinkMTU' set to 1500. I'm not a computer buff so I'm not going to change it without understanding the implications, but it would be good if someone from Vodafone could confirm or deny the theory that this is at least a contributing factor to the problems described here.

To be honest I would be gobsmacked if the Vodafone TV and Vodafone Ultra Hub had default configurations that were incompatible with each other, so I really doubt that this is the smoking gun.

alasta

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#2369212 5-Dec-2019 21:11

IvanPiacun:

So the power on/off issues may have only occurred for the first restart after Software version 5.1.5711.06jfa(NZ) was released and received by your VTV plus on prior versions on multiple days, but hopefully won't occur tonight/tomorrow or in the future (except perhaps upon the first restart after an update).

This is an interesting theory. I use my device infrequently and last night, when I was having significant problems, was probably the first night that I used it since the most recent update. I tried turning it on again just now and it started up without any fuss.

I will try it again tomorrow night and report back.

RayHall

17 posts

Geek

#2369739 6-Dec-2019 18:00

MikeB4:

alasta:

Tonight my unit displayed the usual 'unable to connect to the Internet' message, but this time it still didn't connect even after leaving it for several minutes. The process to get it working involved:

Turn off at the wall, and back on again.
Go into settings and select my Wifi network.
Enter my Wifi password.
Get an 'unable to connect message'.
Wait a minute, and then it connects.
I can't go through this sort of thing every time I want to watch TV, so I've decided to give it another couple of weeks and if the reliability issues are not resolved then I will have to get rid of it.

I am thinking that these units are not fit for purpose

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

RayHall

17 posts

Geek

#2369742 6-Dec-2019 18:10

I have been through a month of contacting Vodafone multiple times trying to get my VTV gen 2 box to connect and be stable on Wifi. Some Vodafone techies did not even know about the gen 2 box and I kept being asked to video the box to prove it had a wps button.

In the end I finally got through to a Vodafone techie who knew what he was talking about and also was an example of good customer service. The solution was simple, we changed the router channel setting from auto to a specific channel and it has been fine from that point onwards.

Router and VTV box less than 3 metres apart.

freitasm

BDFL - Memuneh
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#2369751 6-Dec-2019 18:19

This can happen if the router is set to a different country other than NZ or if the router is imported.

IvanPiacun

378 posts

Ultimate Geek

#2369754 6-Dec-2019 18:46

RayHall:

MikeB4:

alasta:

Tonight my unit displayed the usual 'unable to connect to the Internet' message, but this time it still didn't connect even after leaving it for several minutes. The process to get it working involved:

Turn off at the wall, and back on again.
Go into settings and select my Wifi network.
Enter my Wifi password.
Get an 'unable to connect message'.
Wait a minute, and then it connects.
I can't go through this sort of thing every time I want to watch TV, so I've decided to give it another couple of weeks and if the reliability issues are not resolved then I will have to get rid of it.

I am thinking that these units are not fit for purpose

I believe this may have occurred because of the update to the latest version of the firmware as this appears to have dropped support for 2.4GHZ WiFi and now only supports 5GHZ which makes sense as this is the only WiFi frequency that can cope with the potential traffic of VFTV. So this problem should not happen again as this now leaves the device fit for purpose.

Ivan Piacun CITPNZ

Spyware

3761 posts

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#2369755 6-Dec-2019 18:50

There was never 2.4 GHz support.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

freitasm

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#2369756 6-Dec-2019 18:55

One thing I mentioned during the pizza is if you have multiple AP with same SSID they are all listed as different AP. Would be good to have a single one showing instead.

alasta

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#2369799 6-Dec-2019 19:10

alasta:

IvanPiacun:

So the power on/off issues may have only occurred for the first restart after Software version 5.1.5711.06jfa(NZ) was released and received by your VTV plus on prior versions on multiple days, but hopefully won't occur tonight/tomorrow or in the future (except perhaps upon the first restart after an update).

This is an interesting theory. I use my device infrequently and last night, when I was having significant problems, was probably the first night that I used it since the most recent update. I tried turning it on again just now and it started up without any fuss.

I will try it again tomorrow night and report back.

Tonight my unit reported no internet connection when I turned it on, and eventually connected after a few minutes.

So, that would appear to rule out the theory that the fault only occurs immediately after a software update.

IvanPiacun

378 posts

Ultimate Geek

#2369803 6-Dec-2019 19:49

alasta:

alasta:

IvanPiacun:

So the power on/off issues may have only occurred for the first restart after Software version 5.1.5711.06jfa(NZ) was released and received by your VTV plus on prior versions on multiple days, but hopefully won't occur tonight/tomorrow or in the future (except perhaps upon the first restart after an update).

This is an interesting theory. I use my device infrequently and last night, when I was having significant problems, was probably the first night that I used it since the most recent update. I tried turning it on again just now and it started up without any fuss.

I will try it again tomorrow night and report back.

Tonight my unit reported no internet connection when I turned it on, and eventually connected after a few minutes.

So, that would appear to rule out the theory that the fault only occurs immediately after a software update.

I wonder if this could be due to your router being set to Auto Channel and changing it's channel between certain times that you use it and the VTV not detecting this change for a period of time when it is turned on. I know I have mine set to a fixed channel of 36. Perhaps you should talk to Vodafone to setup a fixed channel for 5GHZ WiFi on your router, selecting a channel that is a New Zealand channel compatible with the VTV. It would be good to have @Sansom's comment on this and whether the 1500 MTU/MRU setting on the internet connection may be a cause and if Vodafone could try changing it to 1492.

Ivan Piacun CITPNZ

IvanPiacun

378 posts

Ultimate Geek

#2369807 6-Dec-2019 20:03

NH3Engineer:
IvanPiacun:

alasta:

I won't be fiddling with any settings on my router because I'm on a Vodafone connection with a Vodafone smart hub.

The reason why I exclusively use Vodafone services is the same as the reason why I exclusively use Apple equipment - it should all interconnect seamlessly and avoid compatibility issues or passing the buck when things go wrong.

Just out of interest sake though are you on an MRU/MTU of 1500 though or am I looking at a red herring?

Ivan Piacun CITPNZ

Not too sure Ivan but I will have a look in the morning when I get home from work. I can tell you that I have no lagging when playing the crucible in destiny 2 on ps4 which will easily run on less than 10mbps but when I flick the input over to vtv the picture starts stuttering on vtv while the ps4 is connected to bungie servers through Ethernet. Usually it is easier to leave the ps4 connected via wifi. Im running on 100/20mbps. Seems strange that the vtv would require anything more than 50+mbps. I think this is a different issue to the problems we have stated in previous posts. Considering I leave the vtv box connected and on every night and only turn the tv off it seems at some point it just freezes up during the early hours or when I install an update.

I noticed while I was testing the VTV reboots at 2:00AM in the morning.

Ivan Piacun CITPNZ

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