Vodafone TV - new Gen2 box

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103 posts

Master Geek

#2369967 7-Dec-2019 11:02

Again I am trying to renew my sky channels and again it wont work. I really love the vodafone tv but this is making me lose faith.

IvanPiacun

378 posts

Ultimate Geek

#2370029 7-Dec-2019 12:22

RayHall:

The STB would mostly not even connect to the router using either a password or wps at less than 3m. Whereas the TV, laptop, phone and tablet had no difficulty in making a connection to the router by wifi when required and all further away than the STB from the router.

When the STB did make a connection, the Self Diagnostics menu of the STB showed a message along the lines of Poor wifi signal, suggest connecting with an ethernet cable. The latter even evident when the STB was 500mm away from the router using wifi. But then that may just be the programmer having set the threshold too high.

Wifi analyser only shows 2 strong external signals on ch 1 and 6 on 2Ghz.

STB works fine on ethernet.

My conclusion is that the wifi implementation within the Vodafone STB is not fit for purpose. The STB is working well now on wifi when set to a specific channel but should I ever decide to take it with me on holiday as suggested by VF, I will have some backup entertainment.

I suggest that you have a WiFi 5GHz problem. The other devices may not be showing the problem if they are not connecting on a 5GHZ channel. You can determine if it is the router or access point by checking with the WiFi Analyzer on 5GHz and seeing if you have around -30DB at 500mm. This is what my Huawei HG659B shows. If your router shows around this value then the router is okay and the VTV box is likely to be faulty. Mine shows -55DB at about 5M through a wall without the VTV Self Diagnostics menu showing a Poor WiFi Signal message.

If you are not seeing similar results with the WiFi Analyzer then you likely have a poor or faulty router or one set to a low transmit power percentage, otherwise you may have a faulty VTV box.

Note I use a fixed 5GHz Channel

Ivan Piacun CITPNZ

Yabanize

2350 posts

Uber Geek

#2370032 7-Dec-2019 12:53

Having devices that close to the router can actually cause poorer signal than devices further away, if they're so close enough together please just use Ethernet and don't open yourself up to more variables 🤦‍♂️

IvanPiacun

378 posts

Ultimate Geek

#2370036 7-Dec-2019 13:13

Yabanize:

Having devices that close to the router can actually cause poorer signal than devices further away, if they're so close enough together please just use Ethernet and don't open yourself up to more variables 🤦‍♂️

Not an option for more than one connection through my wall unless I buy an ethernet switch or have another port added to the wall, so I may still use WiFi in that case as my one ethernet port is used for another device. Also it is recommended that when WPS is used it should be 3M from the device to establish the connection that's why I don't recommend using WPS.

Ivan Piacun CITPNZ

RayHall

17 posts

Geek

#2370049 7-Dec-2019 14:05

IvanPiacun:

RayHall:

The STB would mostly not even connect to the router using either a password or wps at less than 3m. Whereas the TV, laptop, phone and tablet had no difficulty in making a connection to the router by wifi when required and all further away than the STB from the router.

When the STB did make a connection, the Self Diagnostics menu of the STB showed a message along the lines of Poor wifi signal, suggest connecting with an ethernet cable. The latter even evident when the STB was 500mm away from the router using wifi. But then that may just be the programmer having set the threshold too high.

Wifi analyser only shows 2 strong external signals on ch 1 and 6 on 2Ghz.

STB works fine on ethernet.

My conclusion is that the wifi implementation within the Vodafone STB is not fit for purpose. The STB is working well now on wifi when set to a specific channel but should I ever decide to take it with me on holiday as suggested by VF, I will have some backup entertainment.

I suggest that you have a WiFi 5GHz problem. The other devices may not be showing the problem if they are not connecting on a 5GHZ channel. You can determine if it is the router or access point by checking with the WiFi Analyzer on 5GHz and seeing if you have around -30DB at 500mm. This is what my Huawei HG659B shows. If your router shows around this value then the router is okay and the VTV box is likely to be faulty. Mine shows -55DB at about 5M through a wall without the VTV Self Diagnostics menu showing a Poor WiFi Signal message.

If you are not seeing similar results with the WiFi Analyzer then you likely have a poor or faulty router or one set to a low transmit power percentage, otherwise you may have a faulty VTV box.

Note I use a fixed 5GHz Channel

Ivan Piacun CITPNZ

Checked the wifi 5Ghz signal strength with my laptop, -30db at 500mm so no problems with the router. This is the 2nd VTV STB that I have received from VF and it has the same issues as the 1st in respect of connecting with wifi. The STB password connects and works fine on a specified channel.

The 2nd STB was tested by VF before they sent it to me but despite them being aware of all the previous fault history, they failed to test it on a wifi connection.

The STB is working fine now on wifi with a fixed channel and as I have mentioned previously, for me ethernet is not an option.

Ray Hall MNZCS

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#2370054 7-Dec-2019 14:36

All boxes, given identical firmware, will behave exactly the same.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

IvanPiacun

378 posts

Ultimate Geek

#2370057 7-Dec-2019 14:51

RayHall:

IvanPiacun:

RayHall:

The STB would mostly not even connect to the router using either a password or wps at less than 3m. Whereas the TV, laptop, phone and tablet had no difficulty in making a connection to the router by wifi when required and all further away than the STB from the router.

When the STB did make a connection, the Self Diagnostics menu of the STB showed a message along the lines of Poor wifi signal, suggest connecting with an ethernet cable. The latter even evident when the STB was 500mm away from the router using wifi. But then that may just be the programmer having set the threshold too high.

Wifi analyser only shows 2 strong external signals on ch 1 and 6 on 2Ghz.

STB works fine on ethernet.

My conclusion is that the wifi implementation within the Vodafone STB is not fit for purpose. The STB is working well now on wifi when set to a specific channel but should I ever decide to take it with me on holiday as suggested by VF, I will have some backup entertainment.

I suggest that you have a WiFi 5GHz problem. The other devices may not be showing the problem if they are not connecting on a 5GHZ channel. You can determine if it is the router or access point by checking with the WiFi Analyzer on 5GHz and seeing if you have around -30DB at 500mm. This is what my Huawei HG659B shows. If your router shows around this value then the router is okay and the VTV box is likely to be faulty. Mine shows -55DB at about 5M through a wall without the VTV Self Diagnostics menu showing a Poor WiFi Signal message.

If you are not seeing similar results with the WiFi Analyzer then you likely have a poor or faulty router or one set to a low transmit power percentage, otherwise you may have a faulty VTV box.

Note I use a fixed 5GHz Channel

Ivan Piacun CITPNZ

Checked the wifi 5Ghz signal strength with my laptop, -30db at 500mm so no problems with the router. This is the 2nd VTV STB that I have received from VF and it has the same issues as the 1st in respect of connecting with wifi. The STB password connects and works fine on a specified channel.

The 2nd STB was tested by VF before they sent it to me but despite them being aware of all the previous fault history, they failed to test it on a wifi connection.

The STB is working fine now on wifi with a fixed channel and as I have mentioned previously, for me ethernet is not an option.

Ray Hall MNZCS

@Sansom It could be VTV Gen2 Set Top Boxes have a problem with certain 5GHz NZ channels, which they may use if the router is on Auto for 5 GHz channel. In case others are looking for a usable channel to set as a fixed channel; 36 certainly appears to work fine for me.

Ivan Piacun CITPNZ

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Hadsnz

4 posts

Wannabe Geek

#2370087 7-Dec-2019 17:20

Hi,

I should have posted this "Black Screen Vodafone TV" issue here instead of a new topic, so moving in here.

I've had a good read and it looks like this issue may have been resolved in a software/firmware fix? Can anyone help me understand whether i'm on the most recent version of the software/firmware for the Gen2 device.

Software Version: 3.1.3414.02cvtp(nz)/3.1.3414.22341402 and I've still got the issue. When we go to watch tv we get a black screen, power button on the remote wont do anything, I need to pull the power out of the back of the box to get it working. This happens every day.

I'm also struggling with another issue with the VodaTV Gen2: I can't get the VodaTV to work via my amp and was wondering whether anyone was experiencing a similar issue (happened on Gen1 device too).

Sony Bravia TV - Onkyo Receiver Connected via HDMI3 (ARC). All my other devices, Apple TV, Chromecast, PS4 are detected and available to select as an input via the SonyTV input select menu, however the VodaTV is not detected by the tv/amp so can't select/change via the Sony TV. I can go to the amp and select the input the VodaTV is plugged into to manually to get it to work. Kinda annoying as this would be the only reason i need to have the amps remote out.

TV and AMP are current firmware/os, i've tried a different input on the amp, swapped HDMI cables.

Thanks,
Hadleigh

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#2370089 7-Dec-2019 17:26

Your firmware version is only found on a Gen 1 device.

IvanPiacun

378 posts

Ultimate Geek

#2370094 7-Dec-2019 17:54

Hadsnz:

Hi,

I should have posted this "Black Screen Vodafone TV" issue here instead of a new topic, so moving in here.

I've had a good read and it looks like this issue may have been resolved in a software/firmware fix? Can anyone help me understand whether i'm on the most recent version of the software/firmware for the Gen2 device.

Software Version: 3.1.3414.02cvtp(nz)/3.1.3414.22341402 and I've still got the issue. When we go to watch tv we get a black screen, power button on the remote wont do anything, I need to pull the power out of the back of the box to get it working. This happens every day.

I'm also struggling with another issue with the VodaTV Gen2: I can't get the VodaTV to work via my amp and was wondering whether anyone was experiencing a similar issue (happened on Gen1 device too).

Sony Bravia TV - Onkyo Receiver Connected via HDMI3 (ARC). All my other devices, Apple TV, Chromecast, PS4 are detected and available to select as an input via the SonyTV input select menu, however the VodaTV is not detected by the tv/amp so can't select/change via the Sony TV. I can go to the amp and select the input the VodaTV is plugged into to manually to get it to work. Kinda annoying as this would be the only reason i need to have the amps remote out.

TV and AMP are current firmware/os, i've tried a different input on the amp, swapped HDMI cables.

Thanks,
Hadleigh

You have a Gen1 VTV Set Top Box which are still being provided by Vodafone for on account Vodafone customers. The Gen2 box is purchased either directly from Vodafone or from a retailer. New firmware for your device will apparently hopefully be out sometime in late January.

Ivan Piacun CITPNZ

Hadsnz

4 posts

Wannabe Geek

#2370109 7-Dec-2019 19:59

Thanks both. Bummer!

robnz09

9 posts

Wannabe Geek

#2370110 7-Dec-2019 20:09

Hadsnz:
Thanks both. Bummer!

I’m in the same position by the sounds of it. A recently purchased box (October) which I ordered on account on the assumption it was Gen 2, only to now find it’s Gen 1. It’s incredibly misleading, and very poor customer experience to be giving your on account customers a different box to the retail version without telling them.

Hammerer

2476 posts

Uber Geek

Lifetime subscriber

#2370446 8-Dec-2019 11:59

robnz09:

I’m in the same position by the sounds of it. A recently purchased box (October) which I ordered on account on the assumption it was Gen 2, only to now find it’s Gen 1. It’s incredibly misleading, and very poor customer experience to be giving your on account customers a different box to the retail version without telling them.

I can understand the disappointment but you could have asked and you weren't mislead. They would have told you that it is different as I was told when I asked. AFAIK, they have made no representation that they have the same features and services.

It certainly pays to be specific and explicit about what you want when you buy something e.g. "I want an HDMI USB-C adapter for my iPad that does 4K at 60Hz instead of 30Hz" because, as it turns out, only the latest Apple USB-C to Digital AV multiport adapter has that feature.

robnz09

9 posts

Wannabe Geek

#2370864 9-Dec-2019 08:57

Hammerer:

robnz09:

I’m in the same position by the sounds of it. A recently purchased box (October) which I ordered on account on the assumption it was Gen 2, only to now find it’s Gen 1. It’s incredibly misleading, and very poor customer experience to be giving your on account customers a different box to the retail version without telling them.

I can understand the disappointment but you could have asked and you weren't mislead. They would have told you that it is different as I was told when I asked. AFAIK, they have made no representation that they have the same features and services.

It certainly pays to be specific and explicit about what you want when you buy something e.g. "I want an HDMI USB-C adapter for my iPad that does 4K at 60Hz instead of 30Hz" because, as it turns out, only the latest Apple USB-C to Digital AV multiport adapter has that feature.

I think the Apple situation is very different. In this case, Vodafone have sold the unit as the newly launched 'The One', and nowhere on their website does it state there is more than one option for the unit. Apple would always outline all specs and options on their website and would clearly mark the differences between them. I'm also unsure why they would sell their on account customers an older and inferior unit without telling them. If I had known that to be the case I would have just bought it retail.

sittingduckz

680 posts

Ultimate Geek

ID Verified

#2370893 9-Dec-2019 09:39

robnz09:

I think the Apple situation is very different. In this case, Vodafone have sold the unit as the newly launched 'The One', and nowhere on their website does it state there is more than one option for the unit. Apple would always outline all specs and options on their website and would clearly mark the differences between them. I'm also unsure why they would sell their on account customers an older and inferior unit without telling them. If I had known that to be the case I would have just bought it retail.

I have to agree with this, it does seem a little off.

On a side note: I've had my Gen2 since release with very few issues. Only about 3 unplugs required since I started using it. Very happy with it

I'm not a complete idiot, I still have some parts missing.

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