Vodafone TV - new Gen2 box

Forums › One NZ (including Farmside) › Vodafone TV - new Gen2 box

1 | ... | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | ... | 186

6891 posts

Uber Geek
+1 received by user: 3365

Trusted

Subscriber

#2371999 10-Dec-2019 20:42

So, I changed my 5GHz wifi to channel 36 as suggested by Ivan, and in the last couple of days I haven't experienced the problems with the VTV taking several minutes to connect when turning it on. I will continue to monitor this and feed back again when I have a bit more certainty about it.

@sansom, are you able to do some testing on this? If the standard out-of-box configuration of the Vodafone Ultra Hub is incompatible with the Vodafone TV box then that's a pretty significant issue because most customers won't be willing or able to fiddle with router settings to get the thing working reliably.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2372022 10-Dec-2019 21:06

What channel was it previously?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

RayHall

17 posts

Geek
+1 received by user: 7

#2372123 10-Dec-2019 22:36

I have had the same experience changing to Ch36 instead of auto on the VF Ultra hub. The VF STB gen 2 would not connect using wifi previously but now works reasonably well.

Hammerer

2480 posts

Uber Geek
+1 received by user: 802

Lifetime subscriber

#2372160 11-Dec-2019 05:33

robnz09:

Hammerer:

robnz09:

I’m in the same position by the sounds of it. A recently purchased box (October) which I ordered on account on the assumption it was Gen 2, only to now find it’s Gen 1. It’s incredibly misleading, and very poor customer experience to be giving your on account customers a different box to the retail version without telling them.

I can understand the disappointment but you could have asked and you weren't mislead. They would have told you that it is different as I was told when I asked. AFAIK, they have made no representation that they have the same features and services.

It certainly pays to be specific and explicit about what you want when you buy something e.g. "I want an HDMI USB-C adapter for my iPad that does 4K at 60Hz instead of 30Hz" because, as it turns out, only the latest Apple USB-C to Digital AV multiport adapter has that feature.

I think the Apple situation is very different. In this case, Vodafone have sold the unit as the newly launched 'The One', and nowhere on their website does it state there is more than one option for the unit. Apple would always outline all specs and options on their website and would clearly mark the differences between them. I'm also unsure why they would sell their on account customers an older and inferior unit without telling them. If I had known that to be the case I would have just bought it retail.

Their website shows that there is more than one option for the different units and displays different technical specifications.

https://www.vodafone.co.nz/tv/vodafone-tv/ says Looking for VodafoneTV with our fibre broadband?

Connectivity - Ethernet 100Mbps & Wi-Fi 802.11ac and requires 5GHZ capable modem
Remote – Infrared & Bluetooth 4.2/BLE
Output Resolution - HDMI 2.0a, SD/HD/UHD (4K )
Audio output - Stereo 2.0 and 5.1 Dolby Digital surround sound

https://www.vodafone.co.nz/tv/vodafone-tv-broadband-package/ says Looking for VodafoneTV without our fibre broadband?

Connectivity - Ethernet 100Mbps
Remote - Infrared
Output Resolution - HDMI 2.0a, SD/HD/UHD (4K )
Audio output - Stereo 2.0 and 5.1 Dolby Digital surround sound

I gave the Apple example to show how you have to specify what you actually want and not assume anything. In fact Apple don't get it right. On their website, you can see that it says "3840x2160 at 60Hz" but notice that the the second question says the opposite:

https://www.apple.com/nz/shop/product/MUF82ZA/A/usb-c-digital-av-multiport-adapter

Will it allow a 2016 MacBook 12” to output via hdmi 2.0 4K @60hz resolution?

Asked by Stefanos P from CHALANDRI
on 10/08/2019

Answer

No. I have tried the adapter on a MacBook. This adapter with a MacBook only allows 4K 30Hz HDMI 2.0.

alasta

6891 posts

Uber Geek
+1 received by user: 3365

Trusted

Subscriber

#2372179 11-Dec-2019 08:30

hio77: What channel was it previously?

It was on 'auto'.

To be honest, I'm still unconvinced that the solution is this simple. If the 'auto' setting is incompatible with the VTV then why would it take ages to connect but then work perfectly fine thereafter? Surely it would fail to work at all, or at least be unstable?

Also, I don't recall having this problem prior to the last firmware update.

It's really frustrating that Vodafone are expecting end users to do this testing and diagnosis because I'm not an IT person so I just don't have the skills.

MikeB4

MikeB4
18776 posts

Uber Geek
+1 received by user: 12767

ID Verified

Trusted

Subscriber

#2372187 11-Dec-2019 09:04

I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

Here is a crazy notion, lets give peace a chance.

New World

Shop on-line at New World now for your groceries (affiliate link).

eracode

Smpl Mnmlst
9333 posts

Uber Geek
+1 received by user: 6203

ID Verified

Trusted

Lifetime subscriber

#2372196 11-Dec-2019 09:21

alasta:

hio77: What channel was it previously?

It was on 'auto'.

To be honest, I'm still unconvinced that the solution is this simple. If the 'auto' setting is incompatible with the VTV then why would it take ages to connect but then work perfectly fine thereafter? Surely it would fail to work at all, or at least be unstable?

Also, I don't recall having this problem prior to the last firmware update.

It's really frustrating that Vodafone are expecting end users to do this testing and diagnosis because I'm not an IT person so I just don't have the skills.

Even though you’re not an IT person, I guess you do have a tech frame of mind and at least can read about VTV here on GZ - but you’re still having issues.

Imagine the frustration of owners who don’t have a tech frame of mind and who don’t inhabit GZ.

Sometimes I just sit and think. Other times I just sit.

NH3Engineer

18 posts

Geek
+1 received by user: 8

#2372222 11-Dec-2019 10:02

MikeB4: I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

I'm with Mike on this one. Every day we have to unplug the power as the remote will not turn it off or on and then unplug Ethernet then plug it back in when the box reboots. EVERY SINGLE DAY SAME ROUTINE

Kiwifruta

1425 posts

Uber Geek
+1 received by user: 337

ID Verified

#2372239 11-Dec-2019 10:33

NH3Engineer:
MikeB4: I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

I'm with Mike on this one. Every day we have to unplug the power as the remote will not turn it off or on and then unplug Ethernet then plug it back in when the box reboots. EVERY SINGLE DAY SAME ROUTINE

Sounds like a faulty unit. My gen 2 unit works perfectly. Can you get Vodafone to replace it?

Senecio

2856 posts

Uber Geek
+1 received by user: 3166

ID Verified

Lifetime subscriber

#2372346 11-Dec-2019 12:28

Very early on I had some stability issues but since the latest firmware update the box has been rock solid.

NH3Engineer

18 posts

Geek
+1 received by user: 8

#2372352 11-Dec-2019 12:43

Kiwifruta:
NH3Engineer:
MikeB4: I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

I'm with Mike on this one. Every day we have to unplug the power as the remote will not turn it off or on and then unplug Ethernet then plug it back in when the box reboots. EVERY SINGLE DAY SAME ROUTINE

Sounds like a faulty unit. My gen 2 unit works perfectly. Can you get Vodafone to replace it?

Got it from Noel Leeming so will take it back and exchange and see if it does the same thing

HP

Shop now for HP laptops and other devices (affiliate link).

IvanPiacun

378 posts

Ultimate Geek
+1 received by user: 70

#2372507 11-Dec-2019 15:27

NH3Engineer:
MikeB4: I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

I'm with Mike on this one. Every day we have to unplug the power as the remote will not turn it off or on and then unplug Ethernet then plug it back in when the box reboots. EVERY SINGLE DAY SAME ROUTINE

I did note that I had to re-pair the remote after changing the mode of connection, because although the STB in Settings, Remote, Remote Status that it was paired by Bluetooth, when I covered the front of the remote with my hand it would not work and neither would the power button. After restarting the STB and unpairing it and pairing it again, it has not missed a beat. This Gen2 VTV STB is now permanently set to a Wi-Fi connection on 5Ghz using channel 36 on the Spark Huawei HG659B router.

Ivan Piacun CITPNZ

MikeB4

MikeB4
18776 posts

Uber Geek
+1 received by user: 12767

ID Verified

Trusted

Subscriber

#2372557 11-Dec-2019 15:41

IvanPiacun:

NH3Engineer:
MikeB4: I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

I'm with Mike on this one. Every day we have to unplug the power as the remote will not turn it off or on and then unplug Ethernet then plug it back in when the box reboots. EVERY SINGLE DAY SAME ROUTINE

I did note that I had to re-pair the remote after changing the mode of connection, because although the STB in Settings, Remote, Remote Status that it was paired by Bluetooth, when I covered the front of the remote with my hand it would not work and neither would the power button. After restarting the STB and unpairing it and pairing it again, it has not missed a beat. This Gen2 VTV STB is now permanently set to a Wi-Fi connection on 5Ghz using channel 36 on the Spark Huawei HG659B router.

I have been advised on a few occasions that I should use Wifi to connect my Gen 11 unit. I am using using wired Ethernet and unless I am missing something, quite likely, but I don't know why Wifi would be better than wired as wired in almost all cases is superior to wifi.

Here is a crazy notion, lets give peace a chance.

IvanPiacun

378 posts

Ultimate Geek
+1 received by user: 70

#2372574 11-Dec-2019 16:03

MikeB4:

IvanPiacun:

NH3Engineer:
MikeB4: I am also not convinced. I have experienced the same issues and my unit is connected via wired Ethernet.

I'm with Mike on this one. Every day we have to unplug the power as the remote will not turn it off or on and then unplug Ethernet then plug it back in when the box reboots. EVERY SINGLE DAY SAME ROUTINE

I did note that I had to re-pair the remote after changing the mode of connection, because although the STB in Settings, Remote, Remote Status that it was paired by Bluetooth, when I covered the front of the remote with my hand it would not work and neither would the power button. After restarting the STB and unpairing it and pairing it again, it has not missed a beat. This Gen2 VTV STB is now permanently set to a Wi-Fi connection on 5Ghz using channel 36 on the Spark Huawei HG659B router.

I have been advised on a few occasions that I should use Wifi to connect my Gen 11 unit. I am using using wired Ethernet and unless I am missing something, quite likely, but I don't know why Wifi would be better than wired as wired in almost all cases is superior than wifi.

It may well be that there was a problem with the pairing of remotes to VTV Gen2 STB upon the release of the latest update of the firmware to the general public as I note that this firmware is slightly different than was under test in the beta test group of customers for which I did not note such a problem. Which would explain why I had the problem when I was changing the mode of connection my general release VTV Gen2 Set top box as an alternative cause. This could imply that the remote problem unpairing occurred on more instances, possibly with an ethernet connection So I suggest you check your remote is still paired by covering its front and trying to use it.

@Sansom I also note that the VTV Gen2 STB may have problems with coping with the change of 5GHz channels which can occur on a Vodafone Ultra Hub or Ultra Hub Plus when they rescan for an optimal channel every 60mins, when the channel is set to Auto, and may change channels at that time. These routers and possibly others could thus cause problems for the VTV Gen2 Set Top Box, if set to Auto channel, if it does not cope with channel changes. Thus in the meantime until the VTV can better cope with this (hopefully on an update) I recommend using a fixed 5Ghz channel on the router. This also explains why Wi-Fi with Auto channel may only work well sporadically.

Ivan Piacun CITPNZ

IvanPiacun

378 posts

Ultimate Geek
+1 received by user: 70

#2372579 11-Dec-2019 16:13

MikeB4:

I have been advised on a few occasions that I should use Wifi to connect my Gen 11 unit. I am using using wired Ethernet and unless I am missing something, quite likely, but I don't know why Wifi would be better than wired as wired in almost all cases is superior to wifi.

The handling of Quality of Service (if you have it enabled) is implemented differently for Wi-Fi and fixed ethernet on most routers so, if you have it enabled, if you have other users on your LAN or WAN it may in fact work better on Wi-Fi.

Ivan Piacun CITPNZ

1 | ... | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | ... | 186