Vodafone VDSL service/plans discussion

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#976845 29-Jan-2014 18:11

Archer77: Looks like if you're a current Vodafone ADSL customer your cheapest course of action is to switch to Telecom's BigPipe ADSL (free connection, no contract, use your current ADSL modem). Then join back up to Vodafone VDSL enjoying all the benefits that being a new customer entails.

Or am I missing something?

Unless you are in a contract of course.

But then if you have freedom of choice to pick any ISP you want, why would you sign back up with Vodafone, the ISP who just pissed you off by making you jump through hoops? You could stick with bigpipe, go with snap, slingshot, orcon, telecom or any of the other ISPs that offer vdsl with decent datacaps or on unlimited plans.

billgates

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#976896 29-Jan-2014 21:01

Bigted: Rang this morning to change to VDSL. Current long term customer (since Ihug days) + on plan mobile account.
Last free modem / install was 4 years ago when we moved house.

Complained about the cost to change, existing customers having to pay more than new customers etc.

Initial call centre person unable to help, I asked for supervisor, unable to help, forwarded me to the retention team.
(They needed prodding to do this. At each step there was no offer on their part to escalate the issue)

Initially the retention team was not willing to help saying their hands were tied, but stated there were a large
number of current customers complaining and there was some internal drama going on over the issue.

Finally offed me a fee month of internet ($99 for me) but I had to buy the modem ($99!) on a 12 month contract.

Sold!

So give it a try if you have no luck. It can be done.

I rang Vodafone to switch 2 business connections from ADSL to VDSL on launch day and day after. 1 of those calls was lodged and followed up with eventually with the retention team. Have been a Vodafone business customer for these 2 businesses with 2 different customers numbers since 2008 and well out of contract. Retention team said that I will need to pay the $99 modem fees which makes no sense because a *new* customers does not have to. I am happy to sign a 12 month contract to get the free modems for both businesses but nope, for Vodafone I am still and existing customers and the management does not care for me being out of contract. I am going to move to Snap VDSL next week. Free modem and free connection on a contract. Snap can have my $5000 yearly spend now. Vodafone really needs staff in the retention team that can make sense of customers being out of contract to keep them as customers since they are free to go wherever they want.

Do whatever you want to do man.

Coil

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#976899 29-Jan-2014 21:11

Zippity:
TimA:

We will courier the modem, Tech will follow up after you have it usually.

You mean I get to plug it in and try to get it to work before your Tech visits me?

Its pre configured and once VDSL is there its plug and play as we use port based authentication..

Coil

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#976900 29-Jan-2014 21:13

billgates:
Bigted: Rang this morning to change to VDSL. Current long term customer (since Ihug days) + on plan mobile account.
Last free modem / install was 4 years ago when we moved house.

Complained about the cost to change, existing customers having to pay more than new customers etc.

Initial call centre person unable to help, I asked for supervisor, unable to help, forwarded me to the retention team.
(They needed prodding to do this. At each step there was no offer on their part to escalate the issue)

Initially the retention team was not willing to help saying their hands were tied, but stated there were a large
number of current customers complaining and there was some internal drama going on over the issue.

Finally offed me a fee month of internet ($99 for me) but I had to buy the modem ($99!) on a 12 month contract.

Sold!

So give it a try if you have no luck. It can be done.

I rang Vodafone to switch 2 business connections from ADSL to VDSL on launch day and day after. 1 of those calls was lodged and followed up with eventually with the retention team. Have been a Vodafone business customer for these 2 businesses with 2 different customers numbers since 2008 and well out of contract. Retention team said that I will need to pay the $99 modem fees which makes no sense because a *new* customers does not have to. I am happy to sign a 12 month contract to get the free modems for both businesses but nope, for Vodafone I am still and existing customers and the management does not care for me being out of contract. I am going to move to Snap VDSL next week. Free modem and free connection on a contract. Snap can have my $5000 yearly spend now. Vodafone really needs staff in the retention team that can make sense of customers being out of contract to keep them as customers since they are free to go wherever they want.

Refer to my post before.

Last time i checked VDSL was only for consumers and we had no business VDSL services yet.

Coil

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#976908 29-Jan-2014 21:23

DjShadow: The new router showed up on the Courier today, have had no call from Chorus to confirm they are coming around tomorrow apart from Vodafone confirming tomorrow was activation day

AFAIK chorus dont call you days before to confirm they call 30 minutes before arrival. They never called me prior.

hio77

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#976912 29-Jan-2014 21:39

TimA:
DjShadow: The new router showed up on the Courier today, have had no call from Chorus to confirm they are coming around tomorrow apart from Vodafone confirming tomorrow was activation day

AFAIK chorus dont call you days before to confirm they call 30 minutes before arrival. They never called me prior.

it seems to depend on who the tech is, some of them do.

also notice the different companys the tech come from have different ways of operating in terms of calls and such too.

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Zippity

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#976978 29-Jan-2014 23:42

TimA:
Its pre configured and once VDSL is there its plug and play as we use port based authentication..

If it is that simple, why is the Tech going to call around?

hio77

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#976979 29-Jan-2014 23:43

Zippity:
TimA:
Its pre configured and once VDSL is there its plug and play as we use port based authentication..

If it is that simple, why is the Tech going to call around?

the tech needs to install a splitter and such.

a VDSL installation is alot more than a simple adsl installation.. its not just a flick of a switch.

#include <std_disclaimer>

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Zippity

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#976987 30-Jan-2014 02:24

Thanks.

slipmat

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#978060 31-Jan-2014 13:16

What sort of turn around are existing Vodafone ADSL customers seeing on VDSL upgrades?

I rang the contact centre last Friday (24th Jan) to request the upgrade, and have not received the router or contact from Chorus yet.

johnr

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#978077 31-Jan-2014 13:46

slipmat: What sort of turn around are existing Vodafone ADSL customers seeing on VDSL upgrades?

I rang the contact centre last Friday (24th Jan) to request the upgrade, and have not received the router or contact from Chorus yet.

You should have heard something by now, Can you DM me your Vodafone account number please

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Disrespective

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#978108 31-Jan-2014 14:23

slipmat: What sort of turn around are existing Vodafone ADSL customers seeing on VDSL upgrades?

I rang the contact centre last Friday (24th Jan) to request the upgrade, and have not received the router or contact from Chorus yet.

I rang them on Thursday (I think) to sort out the move. I then rang them back on Tuesday and asked why I hadn't heard anything and what the story was and apparently I'd been put on the wrong plan and it had been rejected so nothing had happened. By Thursday I felt I needed to call again and push them, because they said they'd call on Tuesday/Wednesday, to do something about it. A final call this morning and apparently today the provisioning team are looking at my account to get it sorted and I should call back tonight if I haven't heard anything (as I expect might happen).

I still don't have a modem, or have I had any calls from Vodafone. I've had to chase them all the way.

The lady I spoke to did say that sometimes the tech's bring the modems, so not to worry about not having one if a tech calls.

So far it's been less than smooth but I still have hope. It's new and teething issues will be prevalent.

Demeter

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#978127 31-Jan-2014 14:46

slipmat: What sort of turn around are existing Vodafone ADSL customers seeing on VDSL upgrades?

I rang the contact centre last Friday (24th Jan) to request the upgrade, and have not received the router or contact from Chorus yet.

Hi slipmat, sorry about the delay there. I've checked with our Provisioning team and they're waiting on confirmation from Chorus when the install can be done. You should be getting a notification in the next couple of days and the hardware should be shipped to you soon.

I'll check in on your account on Monday again and let you know if there's been progress.

Cheers,
Lon

DjShadow

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#978164 31-Jan-2014 15:09

I was meant to of got upgraded yesterday, took half a day off work so someone would be home then 4pm rolls around and get a sheepish sounding phone call from the Chorus tech saying stuff like its been a hectic week with lots of VDSL installs and Auckland Anniversary stuffing their week up and the day had run away on them etc etc and he can't do my install until Lunchtime on Monday.

So have managed to get another half day off work but not really impressed with Chorus for missing their appointment and having to delay 4 days :(

Jaxar

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#978179 31-Jan-2014 15:33

Bad luck. I guess when most of your installs go from connection only to requiring a splitter install your average number of jobs per day is going to drop.

Looking forward to my upgrade on the 10th.

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