Krapi Cable Congestion?

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#1305620 15-May-2015 09:54

gbwelly:
Sideface:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. ...

Obviously cable performance varies widely with location.
I'm on a saturated cable connection in Wellington, and have had problems with severe on-peak speed dips for several months.
Last night my (100/10Mbps) connection was faster than 90Mbps at 9pm, for the first time this year.

Do you think your node has been upgraded, or that the bittorrent bandits you share the node with were stuck in Wellington all night?

I hope that I got upgraded - time will tell.

I would have expected usage to go up last night, not down - even if the bandits were headed off at the pass.

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#1305623 15-May-2015 09:59

Jase2985: so? its using Australia as an example, because we implemented almost the same legislation as they did.

and it still applies here

I am not going around in circles with this anymore, As advised I am the messenger and get regular updates about the progress and what is happening next, I am happy to step away the thread and just leave it now!

If anyone has degraded peak time speed then please log a fault ticket to the Cable HFC team on 0508 888 800

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#1305636 15-May-2015 10:18

johnr:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. At what point am I able to terminate the contract on the basis of service not being provided?

Connection is up you have internet access? 6Mbp/s is well above regulated speed even though it's not ideal but the HFC nodes are getting upgraded and the work is part way thru now,

Whatever.

I’m not paying for an internet service that is only useable when I’m at work. I get a very small window in the day to watch what I want and for more than a month now I haven’t been able to do that because Vodafone didn’t anticipate the strain that Netflix, Lightbox etc would place on their network and are taking more than a month the get their finger out and fix it.

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#1305646 15-May-2015 10:22

50n0f508: ... I’m not paying for an internet service that is only useable when I’m at work. I get a very small window in the day to watch what I want and for more than a month now I haven’t been able to do that because Vodafone didn’t anticipate the strain that Netflix, Lightbox etc would place on their network and are taking more than a month the get their finger out and fix it.

Vodafone were not the only ones who didn't anticipate demand - several other providers got caught with their pants down.

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#1305898 15-May-2015 15:42

Sideface:
50n0f508: ... I’m not paying for an internet service that is only useable when I’m at work. I get a very small window in the day to watch what I want and for more than a month now I haven’t been able to do that because Vodafone didn’t anticipate the strain that Netflix, Lightbox etc would place on their network and are taking more than a month the get their finger out and fix it.

Vodafone were not the only ones who didn't anticipate demand - several other providers got caught with their pants down.

Agreed. Late into this thread and have only just read a few pages so my apologies if this has already been mentioned but the comcom have seen a 30% rise in Broadband traffic in the last three months. There is a heavy strain in a lot of places.

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50n0f508

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#1305931 15-May-2015 16:13

I understand that the problem is not just limited to Vodafone (though cable seems to suffer the biggest drops) but any goodwill I might have otherwise had has been negated by ridiculous waiting times for customer support and persistent billing issues, not to mention a few (less drawn out) performance issues. I was with Vodafone on ADSL for two years before I moved to where cable was available and I would have gone to another ISP on VDSL had I known that cable's beefy +100Mbps performance could deteriorate so much.

What really grates is seeing the Netflix/Vodafone ads on the back of busses offering free Netflix trials all the while this is going on. I think that more than any other ISP, Vodafone should have done something in advance given their relationship with Netflix.

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#1306061 15-May-2015 18:42

mattbush? Is that you? Where is your speedtest result?

gbwelly

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#1306089 15-May-2015 20:00

quickymart: mattbush? Is that you? Where is your speedtest result?

Give it a rest. Are you even a cable user?

Mattmannz

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#1306092 15-May-2015 20:04

Can't even stream SD YouTube tonight. Hurry up upgrades ffs!

shrub

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#1306093 15-May-2015 20:06

Aye chch is slow today have raised a fault via email i cbf waiting on hold. so much for 130/10...

Last Result:
Download Speed: 20293 kbps (2536.6 KB/sec transfer rate)
Upload Speed: 9951 kbps (1243.9 KB/sec transfer rate)
5/15/2015, 8:05:30 PM

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#1306114 15-May-2015 20:36

shrub: Aye chch is slow today have raised a fault via email i cbf waiting on hold. so much for 130/10...

Last Result:
Download Speed: 20293 kbps (2536.6 KB/sec transfer rate)
Upload Speed: 9951 kbps (1243.9 KB/sec transfer rate)
5/15/2015, 8:05:30 PM

Can you DM me your Cable account number please

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#1306133 15-May-2015 21:09

50n0f508: I understand that the problem is not just limited to Vodafone (though cable seems to suffer the biggest drops) but any goodwill I might have otherwise had has been negated by ridiculous waiting times for customer support and persistent billing issues, not to mention a few (less drawn out) performance issues. I was with Vodafone on ADSL for two years before I moved to where cable was available and I would have gone to another ISP on VDSL had I known that cable's beefy +100Mbps performance could deteriorate so much.

What really grates is seeing the Netflix/Vodafone ads on the back of buses offering free Netflix trials all the while this is going on. I think that more than any other ISP, Vodafone should have done something in advance given their relationship with Netflix.

Don't give up just yet ...

I share your views on the waiting times, billing issues, and recent performance issues.

Like you I was on a saturated (Wellington) cable connection (with 9pm speeds typically below 10Mbps), but this has been fixed in the last few days.

I now get 100Mbps at 9pm, just like the "good old days" before unlimited plans.

The "free" Netfix trial is with mobiles only (a dumb idea in my opinion) - not with cable of fibre.

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johnr

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#1306145 15-May-2015 21:28

Sideface:
50n0f508: I understand that the problem is not just limited to Vodafone (though cable seems to suffer the biggest drops) but any goodwill I might have otherwise had has been negated by ridiculous waiting times for customer support and persistent billing issues, not to mention a few (less drawn out) performance issues. I was with Vodafone on ADSL for two years before I moved to where cable was available and I would have gone to another ISP on VDSL had I known that cable's beefy +100Mbps performance could deteriorate so much.

What really grates is seeing the Netflix/Vodafone ads on the back of buses offering free Netflix trials all the while this is going on. I think that more than any other ISP, Vodafone should have done something in advance given their relationship with Netflix.

Don't give up just yet ...

I share your views on the waiting times, billing issues, and recent performance issues.

Like you I was on a saturated (Wellington) cable connection (with 9pm speeds typically below 10Mbps), but this has been fixed in the last few days.
I now get 100Mbps at 9pm, just like the "good old days" before unlimited plans.

The "free" Netfix trial is with mobiles only (a dumb idea in my opinion) - not with cable of fibre.

You don't know how the free Netflix trial is works then it's not just mobile related

langers1972

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#1306243 16-May-2015 11:59

gbwelly:
quickymart: mattbush? Is that you? Where is your speedtest result?

Give it a rest. Are you even a cable user?

+1 Take your personal gripes with a single user offline, you're getting tedious and not adding anything useful to the discussion

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#1308449 20-May-2015 13:09

I live in Paraparaumu and have Spark VDSL and get speeds of about 30Mbps down and 10Mbs up.
What is the Vodafone cable like here in Kapiti? I see that Vodafone offers the Unlimited cable 100Mbps plan for the same price as what I am paying now.
Does anyone know if my speed will improve? If it goes under 20Mbps during peak time that would be horrible.

Thank you,
Andrew

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