I want some answers about Fibre X

Forums › One New Zealand (including Vodafone, WxC, Farmside) › I want some answers about Fibre X

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315 posts

Ultimate Geek

#1696817 31-Dec-2016 14:01

Vodafone never called back as expected, still the worst company I have every had to deal with. I wish any other ISP brought the cable network!

Jase2985

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#1696825 31-Dec-2016 14:25

when do you get fibre?

Linux

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#1696827 31-Dec-2016 14:32

Scotty1986:
Vodafone never called back as expected, still the worst company I have every had to deal with. I wish any other ISP brought the cable network!

Did you call back and get fault ticket number as advised?

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Scotty1986

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Ultimate Geek

#1696828 31-Dec-2016 14:39

Nope, not going to either, it's just a waste of my time. I now have a new born to look after, so the internet will be the least of my worries. Vodafone has never been able to diagnose or fix any of the issues I have faced in the past, they just seem to sought themselves out, I'm hoping by the time I have time for the internet again, things will be better. This thread can be locked.

Pumpedd

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#1696831 31-Dec-2016 14:47

Scotty1986: Nope, not going to either, it's just a waste of my time. I now have a new born to look after, so the internet will be the least of my worries. Vodafone has never been able to diagnose or fix any of the issues I have faced in the past, they just seem to sought themselves out, I'm hoping by the time I have time for the internet again, things will be better. This thread can be locked.

Shouldnt have been started as you still havnt got a VF ticket number.

Jase2985

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#1696836 31-Dec-2016 14:51

maybe next time you could get a ticket number before you start a thread?

because it doesn't seem like you care too much about the issue if you cant call and get one. hell just put the phone on speaker and do something else while on hold. thats harldy wasting your time.

Linux

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#1696844 31-Dec-2016 15:44

I just called the 0508 888 800 number for Cable / Fibre support and the call was answered before even any hold music came on so instant, Staff member was located in Auckland CBD

Linux

Edit: @scotty1986 also call backs could take a little longer this time of year

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ajw

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#1696853 31-Dec-2016 16:57

Linux:

I just called the 0508 888 800 number for Cable / Fibre support and the call was answered before even any hold music came on so instant, Staff member was located in Auckland CBD

Linux

Edit: @scotty1986 also call backs could take a little longer this time of year

I also have a fault accessing best mate numbers via my profile but vfone answered the phone promptly and logged a fault with their techs.

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#1697874 3-Jan-2017 13:55

@scotty1986 Any updates? I am sure due to Christmas / New Years things are just bit delayed?

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Dratsab

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#1697904 3-Jan-2017 16:17

I think he might still be on hold...

Scotty1986

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#1697910 3-Jan-2017 16:38

They called back a few days late. I got a fault logged this time. I really can't remember what the outcome was though, unfortunately with a very sick new born and a weeks stay in hospital with next to no sleep, I'm struggling to finish a sentence! I think they were going to monitor the line. My Asus NT-56U seems to be on its way out and have had to go back to the Vodafone supplied router. Asus keeps powering down (no lights) or completely dropping connection and not outputting a wifi signal, all lights off accept power light. Flashed the latest firmware but no change. A quick google indicates overheating as a possible cause. Unfortunately MyRepublic supplied it for my fibre connection way back.

Linux

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#1697911 3-Jan-2017 16:46

If you got a fault logged then clearly the outcome is in progress, Expecting a fix on a phone call like this is not going to happen

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Scotty1986

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Ultimate Geek

#1697913 3-Jan-2017 16:53

I meant the outcome of that call, I know they wouldn't be able to fix it over the phone. Oh I just remembered, they were going to send a tech out, I was to expect a call to discuss times.

Jase2985

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#1697966 3-Jan-2017 18:17

so have you done any testing at all with the Vodafone supplied router? or just with your ASUS?

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#1698023 3-Jan-2017 21:42

Jase2985:
so have you done any testing at all with the Vodafone supplied router? or just with your ASUS?

Very good question

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