Vodafone TV - new Gen2 box

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#2380274 23-Dec-2019 03:18

When jumping fwd or back 20 seconds I would prefer that all the onscreen graphics of the user interface don't get refreshed. A quick display of +20 or -20 is all that is needed

MikeB4

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#2380287 23-Dec-2019 07:17

My unit has a new HDMI cable and is using a port on the TV that was successfully being used by the Sky box up until we swapped over.

Here is a crazy notion, lets give peace a chance.

Smithy47

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#2380291 23-Dec-2019 08:05

MikeB4: My unit has a new HDMI cable and is using a port on the TV that was successfully being used by the Sky box up until we swapped over.

Have you tried another TV port to rule that out is not the problem? Are you on the latest Firmware jff, 1110 in settings?

Cheers

Smithy

MikeB4

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#2380292 23-Dec-2019 08:08

Smithy47:
MikeB4: My unit has a new HDMI cable and is using a port on the TV that was successfully being used by the Sky box up until we swapped over.

Have you tried another TV port to rule that out is not the problem? Are you on the latest Firmware jff, 1110 in settings?

Cheers

Yes to both. Also, the TV is less than a year old.

Here is a crazy notion, lets give peace a chance.

IvanPiacun

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#2380307 23-Dec-2019 09:35

MikeB4:
Smithy47:

MikeB4: My unit has a new HDMI cable and is using a port on the TV that was successfully being used by the Sky box up until we swapped over.

Have you tried another TV port to rule that out is not the problem? Are you on the latest Firmware jff, 1110 in settings?

Cheers

Yes to both. Also, the TV is less than a year old.

@MikeB4 have you connected the TV to the internet, if possible (maybe temporarily), and checked for firmware updates for it?

Ivan Piacun CITPNZ

MikeB4

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#2380308 23-Dec-2019 09:41

IvanPiacun:

MikeB4:
Smithy47:

MikeB4: My unit has a new HDMI cable and is using a port on the TV that was successfully being used by the Sky box up until we swapped over.

Have you tried another TV port to rule that out is not the problem? Are you on the latest Firmware jff, 1110 in settings?

Cheers

Yes to both. Also, the TV is less than a year old.

@MikeB4 have you connected the TV to the internet, if possible (maybe temporarily), and checked for firmware updates for it?

Ivan Piacun CITPNZ

The TV is connected via wired Ethernet and is fully updated with the TV firmware in the latest version and all Apps on their respective latest versions.

Here is a crazy notion, lets give peace a chance.

Dyson

Shop now for Dyson appliances (affiliate link).

MikeB4

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#2380309 23-Dec-2019 10:06

We were discussing this product last night. My wife believes I have eliminated my network, internet connection and the VTV set up in our home. She pointed out that this product was sold as a retail product and nowhere in the promotional material and advertisements was it stated that this was an "in development" product. Nowhere in in the set up guide etc is ist stated that this is an "in development" product therefore it is a reasonable expectation that this product is sold as being fit for purpose and free of faults or defects. The notion that these products evolve and get improved over time does not hold water and in my opinion does not comply with the provisions of the consumer guarantees act.

My wife pointed out that no one would tolerate a new oven that for some reason not turn on the correct element or fan, a washing machine that would not spin the clothes or a cellphone that would not make calls. In her opinion and I concur the VTV is not a computer device that we add new software to ourselves and therefore will experience issues it is sold as a completed appliance that is supposed to provide a plug and play experience out of the box.

There have been a few folk here that have run through hoops to get their plug and play devices working as advertised. I believe it is time for Vodafone to fix or replace and if the product is in fact in an "in development" state they need to be honest with this and compensate appropriately.

Here is a crazy notion, lets give peace a chance.

Mahon

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#2380313 23-Dec-2019 10:29

MikeB4:

We were discussing this product last night. My wife believes I have eliminated my network, internet connection and the VTV set up in our home. She pointed out that this product was sold as a retail product and nowhere in the promotional material and advertisements was it stated that this was an "in development" product. Nowhere in in the set up guide etc is ist stated that this is an "in development" product therefore it is a reasonable expectation that this product is sold as being fit for purpose and free of faults or defects. The notion that these products evolve and get improved over time does not hold water and in my opinion does not comply with the provisions of the consumer guarantees act.

My wife pointed out that no one would tolerate a new oven that for some reason not turn on the correct element or fan, a washing machine that would not spin the clothes or a cellphone that would not make calls. In her opinion and I concur the VTV is not a computer device that we add new software to ourselves and therefore will experience issues it is sold as a completed appliance that is supposed to provide a plug and play experience out of the box.

There have been a few folk here that have run through hoops to get their plug and play devices working as advertised. I believe it is time for Vodafone to fix or replace and if the product is in fact in an "in development" state they need to be honest with this and compensate appropriately.

It seems so wrong. The new Dish product was like that as well.

Perhaps seek a refund?

Apsattv

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#2380314 23-Dec-2019 10:34

MikeB4: My unit has a new HDMI cable and is using a port on the TV that was successfully being used by the Sky box up until we swapped over.

By any chance can you post a small video showing the issue?

MikeB4

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#2380324 23-Dec-2019 11:20

@Apsattv I am not going to sit in front of the TV with my phone hoping to capture a video of a momentary flash of black screen, grey screen or pause.

Here is a crazy notion, lets give peace a chance.

Apsattv

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#2380335 23-Dec-2019 11:52

MikeB4:

@Apsattv I am not going to sit in front of the TV with my phone hoping to capture a video of a momentary flash of black screen, grey screen or pause.

Sorry the way you were reporting it was if it was happening all the time

Can you try it on previously unused HDMI port? one that hasn't had the settings adjusted

It sounds to me like a HDMI handshaking issue with your set.

be sure HDMI CEC in your tv menu is turned OFF

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MikeB4

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#2380344 23-Dec-2019 12:06

Apsattv:

MikeB4:

@Apsattv I am not going to sit in front of the TV with my phone hoping to capture a video of a momentary flash of black screen, grey screen or pause.

Sorry the way you were reporting it was if it was happening all the time

Can you try it on previously unused HDMI port? one that hasn't had the settings adjusted

It sounds to me like a HDMI handshaking issue with your set.

be sure HDMI CEC in your tv menu is turned OFF

That crossed my mind early on and why I purchased a new HDMI cable. I have also tried different HDMI ports. I always keep CEC off as it's a messy feature that is problematic. I am going to connect the VTV unit to our secondary TV and see what happens. It's worth noting that we can go several days or longer without this issue then we will get plagued with it until we power cycle. Also, when it starts this behaviour it will start slowly maybe a black flash at about 10 minute intervals, this will increase in regularity and also start micro pauses and eventually the black flashes will turn to black/grey flashes and last a little longer.

Here is a crazy notion, lets give peace a chance.

Benoire

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#2380379 23-Dec-2019 13:32

Do we know what apps may be in development? I was interested in the Smart Vu X being Android TV based as I can then use all the normal apps but with it appearing buggy I'd rather have something more stable. My nVidia shield is awesome except that the on demand apps are lacking for NZ and no native freeview built in ... This box seems to fit the bill locally except its missing a number of apps I would normally use...

Do we know if Voda NZ are developing apps for:

Plex
Disney+
Spark Sport
Sky Sports Now

How about game streaming software such as Steam or Parsec, would be a complete all in one entertainment box... thoughts? I can use a rpi for the steam link stuff if necessary but I'm all about consolidating!

IvanPiacun

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#2380543 23-Dec-2019 17:44

Apsattv:
MikeB4:

@Apsattv I am not going to sit in front of the TV with my phone hoping to capture a video of a momentary flash of black screen, grey screen or pause.

Sorry the way you were reporting it was if it was happening all the time

Can you try it on previously unused HDMI port? one that hasn't had the settings adjusted

It sounds to me like a HDMI handshaking issue with your set.

be sure HDMI CEC in your tv menu is turned OFF

I run with HDMI CEC feature equivalents on a Sony Bravia all turned on and have not noticed any problems. @MikeB4 what problems have you noticed and are they still present with your TV. By the way what TV do you have and what devices do you have connected to it via HDMI?
Ivan Piacun CITPNZ

Ivan Piacun CITPNZ

MikeB4

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#2380630 23-Dec-2019 19:26

@IvanPiacun I have a LG 65" 4K TV. I currently have connected by HDMI the VTV and a Xbox One X.

Here is a crazy notion, lets give peace a chance.

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