Vodafone TV - new Gen2 box

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#2380644 23-Dec-2019 21:40

MikeB4: @IvanPiacun I have a LG 65" 4K TV. I currently have connected by HDMI the VTV and a Xbox One X.

@MikeB4 the Xbox One X had HDMI CEC Support added in an April 2018 update, I believe, so you should not have any problems turning on HDMI CEC on the LG 4K TV as it I believe won't cause any problems for VTV Gen2 STB. So this is definitely worth trying.

Are you using the HDMI cable for the VTV Gen2 STB that came with VTV?

Ivan Piacun CITPNZ

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#2380678 24-Dec-2019 07:39

IvanPiacun:

MikeB4: @IvanPiacun I have a LG 65" 4K TV. I currently have connected by HDMI the VTV and a Xbox One X.

@MikeB4 the Xbox One X had HDMI CEC Support added in an April 2018 update, I believe, so you should not have any problems turning on HDMI CEC on the LG 4K TV as it I believe won't cause any problems for VTV Gen2 STB. So this is definitely worth trying.

Are you using the HDMI cable for the VTV Gen2 STB that came with VTV?

Ivan Piacun CITPNZ

No, changing the HDMI was one of the first things I did. I generally don't use bundled HDMI cables

Here is a crazy notion, lets give peace a chance.

IvanPiacun

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#2380861 24-Dec-2019 11:31

MikeB4: No, changing the HDMI was one of the first things I did. I generally don't use bundled HDMI cables

@MikeB4 I suggest you try, the provided cable which is designed, I believe, to support 4K, and fully enable HDMI CEC on your TV.

Ivan Piacun CITPNZ

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MikeB4

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#2380867 24-Dec-2019 11:59

IvanPiacun:
MikeB4: No, changing the HDMI was one of the first things I did. I generally don't use bundled HDMI cables

@MikeB4 I suggest you try, the provided cable which is designed, I believe, to support 4K, and fully enable HDMI CEC on your TV.

Ivan Piacun CITPNZ

I am using a Monster 1.2 HDMI cable rated at 18GBPS transfer rate, 8 Bit colour and up to 120 HRZ refresh rate. I have the same cable on my Xbox and it handles 4K HDR transfer with no issues from the XBox. I am certain it will be better than any bundled cable. I will reinstate CEC but I am very sceptical that this will have any positive affect. I believe that I have eliminated the environment and set up as being the cause of the issue. It is either the device hardware, firmware or the service that causing the issues being experienced by users.

I have thrown at a $179 device a $70 HDMI cable and a $20 shielded Cat6a Ethernet cable.

Here is a crazy notion, lets give peace a chance.

ZollyMonsta

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#2380897 24-Dec-2019 13:01

The $70 cable was overpriced. I have seen a Gen 2 STB working fine with an AliExpress cable I purchased for $4 NZ and it’s operating at 4K HDR output (handshaking). Also 4K HDR content from YouTube on the STB shows no issues.

Can you please remind me of your networking setup Mike?
Please include models and manufacturers. I still do no believe this is a hardware fault or a STB fault.
There has also been no issues of recent on the CDN.

Cheers
Grant

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As per the usual std disclaimer.. "All thoughts typed here are my own."

MikeB4

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#2380913 24-Dec-2019 13:16

@ZollyMonsta I have an Orcon Netcomm NF18ACV router that is running the latest firmware (confirmed by Orcon Tech) A Google WIFI Mesh system also using the latest firmware. Wifi is disabled on the Netcomm router. The VTV is connected to the Netcomm router via Cat6A Ethernet cable in to a 1,000 ethernet port. I have tried the VTV connected to the ethernet port on the Google router, I have tried the VTV with Wifi from the Google router, I have tried the VTV with Wifi from the Netcomm Router all to no avail. When I tested with Wifi I ensured that only one wifi router was active.

Here is a crazy notion, lets give peace a chance.

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MikeB4

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#2380927 24-Dec-2019 13:55

If this is no a hardware, STB, CDN fault then what could it be? I am absolutely convinced that it is not an issue with my network set up or performance. I can stream Netflix, Disney, Prime, Lightbox, YouTube all at HD or 4K without issue. I can steam from my Apple TV and my Xbox One X and TV without issue. I can stream 4K content on my TV and on my iMac at the same time with no issue. The only device I am having issues with is the VTV. I can be watching TV on my VTV and will have pauses etc, I immediately switch to broadcast TV on my TV same channel no issues. The common denominator in all this is the Vodafone TV unit and or service.I am very close to throwing the thing into the back of the garage to rot.

I do blame myself in this I have experienced the Vodafone T Box disaster so I should have known better. @JasonParis @sansom Vodafone has got to stop releasing unfinished "Beta state" products onto the market and the expect customers to jump through hoops to try and get the product to a merchantable state. Every time I make changes to my set up it causes me considerable physical pain. I am not making anymore changes at my end except for the possible tossing of this subpar device.

Here is a crazy notion, lets give peace a chance.

Linux

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#2380950 24-Dec-2019 14:56

@MikeB4 please just return it to the store for a refund! The product you say VodafoneTV I have used since launch has worked 99.9999% perfect for me and many others

MikeB4

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#2380964 24-Dec-2019 15:37

Linux:
@MikeB4 please just return it to the store for a refund! The product you say VodafoneTV I have used since launch has worked 99.9999% perfect for me and many others

Your tone looks like you think that I am in the wrong for trying to draw attention to an issue I and others are experiencing.

So from me it's over and out.

Here is a crazy notion, lets give peace a chance.

alasta

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#2380991 24-Dec-2019 16:45

Linux:

@MikeB4 please just return it to the store for a refund! The product you say VodafoneTV I have used since launch has worked 99.9999% perfect for me and many others

It may well work perfectly fine for a lot of people, but those who are experiencing problems are still entitled to upload their consumer rights.

Linux

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#2381040 24-Dec-2019 17:03

alasta:

Linux:

@MikeB4 please just return it to the store for a refund! The product you say VodafoneTV I have used since launch has worked 99.9999% perfect for me and many others

It may well work perfectly fine for a lot of people, but those who are experiencing problems are still entitled to upload their consumer rights.

@alasta 100% correct but not when they repeat themselves 50 times

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MikeB4

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#2381047 24-Dec-2019 17:32

@Linux I wasn't going to contribute more but dammit look back I have asked the same sodding questions multiple times, answered multiple times, jumped through hoops multiple times and got NO answers from Vodafone. If you don't like what I write don't read it.

Now I am out have a good Christmas and out

Here is a crazy notion, lets give peace a chance.

netspanner

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#2381067 24-Dec-2019 18:42

Well I am going to jump in, having only read this page.I cam in because the problems are back again.

Turn it on, loads up, black screen.

Menu loads the program guide, choose a program, black screen.

I have to say, as someone who has complained about my VF box from the beginning, that the dismissive minimizing comments and responses here can be enough to make people just leave.

When the VF Box works, its great, but getting it working, which I suspect is an internet issue,is a pain in the ass.

dejadeadnz

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#2381089 24-Dec-2019 21:10

Linux:

@alasta 100% correct but not when they repeat themselves 50 times

No one will confuse me for MikeB4's biggest fan but you really, really need to stop this behaviour of casting aspersions on users when they post about issues or contributing one-liners like the above. His contributions are entirely on topic, relevant and reasonable. Yours are pure ad hominem tripe.

eracode

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#2381093 24-Dec-2019 21:25

dejadeadnz:

Linux:

@alasta 100% correct but not when they repeat themselves 50 times

No one will confuse me for MikeB4's biggest fan but you really, really need to stop this behaviour of casting aspersions on users when they post about issues or contributing one-liners like the above. His contributions are entirely on topic, relevant and reasonable. Yours are pure ad hominem tripe.

In your vein, I often don’t agree with you - but here, spot on.

Sometimes I just sit and think. Other times I just sit.

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