sansom:

 

I've investigated this point: we aren't sending any emails in this campaign, we're using good old fashioned direct snail mail. 

 

In the physical letter we provide a specific 0800 number (not a 0508 number) that allows callers to leave a message and receive a call back from a NZ based Vodafone agent who is familiar with the specific details of this service change within 24 hours (often much faster). 

 

An excuse to sign up with geekzone, I'll be watching this closely - first I heard about it was the stuff article.

Can I suggest that you not rely entirely on snail mail. Vodafone has managed to supply me with broadband at the right house for 5 years while emailing me bills showing my old address - I guess I better finally do something about that...

nztim: Fibre is by far the best technology but that tweet is pretty low - Vodafone would be one of Chorus biggest customers

I’d love to run a business where I can charge an ever increasing amount for my product with no alternative choice except very expensive 5G.

UFB costs a minimum of $53/month, and the annual rent has a guaranteed inflator every year of CPI+inflation - about 3.5%. Regular as clockwork. #monopolyrents

antoniosk:

 

nztim: Fibre is by far the best technology but that tweet is pretty low - Vodafone would be one of Chorus biggest customers

 

I’d love to run a business where I can charge an ever increasing amount for my product with no alternative choice except very expensive 5G.

 

UFB costs a minimum of $53/month, and the annual rent has a guaranteed inflator every year of CPI+inflation - about 3.5%. Regular as clockwork. #monopolyrents

 

Also Christchurch is an enable area so why are they chiming in there?

ZollyMonsta:

 

Bowering:

 

What?! No option to FF through ads etc?

 

 

Of course you can... 20 second skip even.

 

@ZollyMonsta

I must confess to not having had a close look at one of these boxes since over a year ago, but back then you certainly couldn't .

Can you confirm that on the TVNZ and TV3 apps/channels you can skip the ads when you're watching something that you've 'recorded'?

floydbloke:

 

@ZollyMonsta

 

I must confess to not having had a close look at one of these boxes since over a year ago, but back then you certainly couldn't .

 

Can you confirm that on the TVNZ and TV3 apps/channels you can skip the ads when you're watching something that you've 'recorded'?

 

Hi @floydbloke:

You can fast forward/rewind on TVNZ and TV3 as well as 20 second skip forward/back.   You can do this on any channel.

Skipping ads in the respective TVNZ and TV3 apps is not possible.

Well, humph. 😡

Got the letter, read it, believed a salesperson would be in touch when my suburb (Berhampore) was due and to call the 0800 number if any questions.

Recycled the letter. Waited, no contact.

Today the T-Box reports "Service Unavailable".

Called customer service, the CSR checked and said it's because the service has been shutdown and I should have called the 0800 number to arrange the change to VTV. He's expediting the process now.

(On the plus side, the call was picked up straight away by a local X-Squad case manager.)

Well, double humph.

Got the sales call, no problems, easy process.

A while ago I took advantage of a discount promotion and bought a VTV. Life intervened and I never got round to installing it.

So I asked if I could add it to my account as a 2nd box but it can't be done. The 2nd box has to be supplied by Vodafone ($20 per month).

Guess I'll just use it to make my oldest TV "Smart."

Hi #DonH

DonH:

 

Well, humph. 😡

 

Got the letter, read it, believed a salesperson would be in touch when my suburb (Berhampore) was due and to call the 0800 number if any questions.

 

Recycled the letter. Waited, no contact.

 

Today the T-Box reports "Service Unavailable".

 

Called customer service, the CSR checked and said it's because the service has been shutdown and I should have called the 0800 number to arrange the change to VTV. He's expediting the process now.

 

(On the plus side, the call was picked up straight away by a local X-Squad case manager.)

 

Whilst I'm prepared to believe a lot of (bad) things about Vodafone the service has not been shut down yet.  Your box has merely glitched.  I'm pretty sure the migration is starting in the Miramar/Hataitai region currently and working through the suburbs.

DonH:

 

Well, double humph.

 

Got the sales call, no problems, easy process.

 

A while ago I took advantage of a discount promotion and bought a VTV. Life intervened and I never got round to installing it.

 

So I asked if I could add it to my account as a 2nd box but it can't be done. The 2nd box has to be supplied by Vodafone ($20 per month).

 

Guess I'll just use it to make my oldest TV "Smart."

 

this raises an interesting point. The standalone boxes require an email account to use as a username to register to. What is the DETAIL process for this migration? Do the ‘migration’ boxes get a different username/password? Do you self register? What happens if you’ve already set one or two up?

prevaljo:

 

Whilst I'm prepared to believe a lot of (bad) things about Vodafone the service has not been shut down yet.  Your box has merely glitched.  I'm pretty sure the migration is starting in the Miramar/Hataitai region currently and working through the suburbs.

 

I have my suspicions about the service too. There have been interrnittent occurrences of "service unavailable" over the last few weeks. My HFC broadband has also started glitching over the same period. The CSR checked the broadband quality and said it's poor and booked a tech visit. So it could be a problem upstream of the splitter on the side of the house.

I've noticed the T-Box cable modem link light blinking on occasion, and today it appears to be in a boot loop - the lights cycle through as if the modem has been reset, at the end of the cycle they all go off and the pattern repeats. One annoying consequence is that when there's no connectivity to the modem, the T-Box won't play any recorded programs. So we don't get to watch the stuff we've been meaning to get around to watching...

Hi @sansom

I have had a T-box since I got UFB installed in Auckland many years ago, will there be any change for us up in Auckland on fibre?

Thanks

kirkalx:

 

An excuse to sign up with geekzone, I'll be watching this closely - first I heard about it was the stuff article.

 

Can I suggest that you not rely entirely on snail mail. Vodafone has managed to supply me with broadband at the right house for 5 years while emailing me bills showing my old address - I guess I better finally do something about that...

 

@kirkalx, I agree, with all your points!

We will be using email in subsequent attempts to reach customers, but we start with a physical letter given there are so many scams out there sending emails purporting to be from Vodafone.