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sbiddle: I know there has been very little said on behalf of Vodafone but I've personally spent a lot of time working with them on this issue and I know for a fact it's being worked on by those at the highest level.
VibePlus: I will log a fault next time I have more than one text failure to send or can't get data connection or it fails etc.
As an account customer but only a casual user of my phone (HTC Magic which gets used more when on holiday or away from laptop than on regular work days) I'd taken the problem to be my phone - and it was annoying the life out of me as when I need it to work - I really need it to work.
I think many people have blamed their phones and also allowed for the occaisional data failure.
It does seem that logging a fault requires time and determination and if my ongoing experience with my home internet provider (not Vodafone) is any example of how one gets pushed aside I will wait for a day when I am truely exasperated and will then refuse to be fobbed off.
Hoping there's enough info in this and other forums for Vodafone to take notice - or are they just too stubborn to take notice of social media and always have to do it the - log a fault so we can then decide to do something or simply ignore you - way?
iapperley:It seems clear that Vodafone are not at all willing to admit anything is wrong so I am going to go down the getting a credit back on my account route. If I get substandard service, I should pay less, right?
johnr:iapperley:It seems clear that Vodafone are not at all willing to admit anything is wrong so I am going to go down the getting a credit back on my account route. If I get substandard service, I should pay less, right?
Have you read over some of the thread?
Vodafone have posted about the issue
johnr:iapperley:It seems clear that Vodafone are not at all willing to admit anything is wrong so I am going to go down the getting a credit back on my account route. If I get substandard service, I should pay less, right?
Have you read over some of the thread?
Vodafone have posted about the issue
Linuxluver: 16:00 on Nov 1st.
My Samsung Galaxy S just spent some period unable to send any txts. North Shore, Rosedale area east of the motorway. I kept re-trying and at 4pm the txts were sent. i didn't re-boot or otherwise (knowingly) alter the state of the phone.
iapperley:johnr:iapperley:It seems clear that Vodafone are not at all willing to admit anything is wrong so I am going to go down the getting a credit back on my account route. If I get substandard service, I should pay less, right?
Have you read over some of the thread?
Vodafone have posted about the issue
You might want to be a little more specific about which thread... There are a few.
Anyway, my experience is that they won't.
nathan: whats the best phone number to log calls on, to let VFNZ aware of the issue so they can track through to resolution?
nathan: whats the best phone number to log calls on, to let VFNZ aware of the issue so they can track through to resolution?
I've had my Windows Phone 7 for a week now and wondered WTF do I have another buggy mobile OS, heaps of issues with SMS not sending, losing data connections several times a day until toggle flight mode on an off etc
sounds like this is not just happening to my on my shiny new WP7
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