Krapi Cable Congestion?

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#1311569 25-May-2015 20:19

Mattmannz: That's good new Johnr. I look forward to normal service resuming in less than 2 weeks!

Will depend on location as then the upgrades head further South

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#1311587 25-May-2015 20:38

From: TrueNet April 2015 Urban Broadband Report (#40)

Chart 7: Fibre & Cable Performance as Percentage of Advertised Speed

cable is the dotted red line ...

(click to enlarge)

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Kodiack

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#1311730 26-May-2015 01:57

johnr:
shrub: 1 Year ago there was little or no issues with the cable other than the usual minor issues (call center mistakes etc) why has it been degrading so fast?

When some people see ' unlimited ' they think it's OK to download the internet once a month so now the nodes need upgrading

This isn't really a bad thing, though. The Internet is a huge part of life now, and for many of us, it's our primary means of consumption. More and more people are ditching TV in favour of online offerings like Netflix.

Needing to upgrade the infrastructure to account for this is just necessary. If we never had the need for more Internet speed, then we'd all be happily towing away on our 3200 baud connections! It's a shame that we're unable to be consistently fed our advertised speeds, but I'm glad that it's at least being sorted out, even if it is taking a while to seemingly see the results.

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#1311808 26-May-2015 09:12

Kodiack: ... The Internet is a huge part of life now, and for many of us, it's our primary means of consumption. ... Needing to upgrade the infrastructure to account for this is just necessary. ...

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It's all a matter of perspective:

"I truly believe that one day, there will be a telephone in every town in America".
Alexander Graham Bell

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r2b2

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#1311810 26-May-2015 09:20

Kodiack:
johnr:
shrub: 1 Year ago there was little or no issues with the cable other than the usual minor issues (call center mistakes etc) why has it been degrading so fast?

When some people see ' unlimited ' they think it's OK to download the internet once a month so now the nodes need upgrading

This isn't really a bad thing, though. The Internet is a huge part of life now, and for many of us, it's our primary means of consumption. More and more people are ditching TV in favour of online offerings like Netflix.

To be fair I think johnr is more referring to those people who seem to like downloading terrabytes on a regular basis not the normal person or even the normal-heavy user...

Screeb

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#1312324 26-May-2015 21:59

Has anyone had improved speeds in Johnsonville yet? Still extremely dicey for me. Not as bad as some others, but certainly far far less than what we're paying for (50/2), and has completely put me off upgrading to 100/10 until this gets sorted.

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johnr

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#1312327 26-May-2015 22:01

Screeb: Has anyone had improved speeds in Johnsonville yet? Still extremely dicey for me. Not as bad as some others, but certainly far far less than what we're paying for (50/2), and has completely put me off upgrading to 100/10 until this gets sorted.

I would hold off upgrading speed as well while this upgrade work continues

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#1315605 1-Jun-2015 16:43

Ok, Spark man came round on Saturday evening door to door. When he enquired about my current plan and I told him about the 130Mb/s he jokingly asked if I am getting anything close to that with the congestion issues and would I be interested in switching to a VDSL plan. So obviously Spark know what is going on and are hoping to capitalize on it.

Vodafone have been good in contacting me weekly about the congestion problem, but I must say getting to the 4th or 5th update text message the line at the end saying they don't know when it will be fixed is starting to grate.

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#1315623 1-Jun-2015 17:10

Yes loads of work going on right now and loads of work has been brought forward so all the work required can be completed sooner but it's still going to take some time

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#1315624 1-Jun-2015 17:10

gbwelly: Ok, Spark man came round on Saturday evening door to door. When he enquired about my current plan and I told him about the 130Mb/s he jokingly asked if I am getting anything close to that with the congestion issues and would I be interested in switching to a VDSL plan. So obviously Spark know what is going on and are hoping to capitalize on it.

Vodafone have been good in contacting me weekly about the congestion problem, but I must say getting to the 4th or 5th update text message the line at the end saying they don't know when it will be fixed is starting to grate.

I think you said fibre is not available to you right now, but do you have any indication of when it might be available?

shrub

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#1316450 2-Jun-2015 20:24

I got this message from vodafone today but its cut short has anyone else got the message and knows the end?

Hi, This is in regards to slow speed fault ref INC000001778431. Unfortunately Our Network team has confirmed that there is a slow speed outage in your area affecting multiple customers during the peak times ( 5pm to 11pm) resulting in customers getting slow speeds. At this stage, there is no estimated time of resolution but our engineering team are working on this as top priority and will try to resolve this as soon as possible. Please

Hope hope it says Please dont worry about this months bill :p

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gbwelly

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#1316546 3-Jun-2015 07:33

shrub: I got this message from vodafone today but its cut short has anyone else got the message and knows the end?

Hi, This is in regards to slow speed fault ref INC000001778431. Unfortunately Our Network team has confirmed that there is a slow speed outage in your area affecting multiple customers during the peak times ( 5pm to 11pm) resulting in customers getting slow speeds. At this stage, there is no estimated time of resolution but our engineering team are working on this as top priority and will try to resolve this as soon as possible. Please

Hope hope it says Please dont worry about this months bill :p

I believe it says "Please spare a thought for johnr"

I had a useful message the first time that stated they have had success with the smaller nodes and a fix is not far. Then after that they are all very similar with minor differences to the wording but no information.

I hope it's a first come first served situation with the upgrades.

BigMal

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#1318424 6-Jun-2015 20:08

johnr:
Mattmannz: That's good new Johnr. I look forward to normal service resuming in less than 2 weeks!

Will depend on location as then the upgrades head further South

Is there anyway of finding out when/where these upgrades are occurring? I'm in Miramar Wellington and my 100Mb cable connection drops to approx 10Mb most nights during peak times and tonight it's only hitting 3Mb. Starting to regret making the switch to Vodafone.

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#1318745 7-Jun-2015 16:09

So I just decided to sever ties with my existing ISP after a few years of numerous outages lasting days to weeks at a time. Vodafone Cable in my area seems the best option for me, but based on these stories in the thread I'm of two minds. Anyone know if Khandallah suffers with these congestion issues? I can't get UFB here, and I fear that the problem with my existing VDSL is more environmental than service related as it's usually winter/rainy days when I have the worst problems. So just switching to another ISP on VDSL wouldn't be of any benefit in resolving the issues I think. So cable seems to be the answer - once congestion is fixed?

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#1318773 7-Jun-2015 16:55

gehenna: So I just decided to sever ties with my existing ISP after a few years of numerous outages lasting days to weeks at a time. Vodafone Cable in my area seems the best option for me, but based on these stories in the thread I'm of two minds. Anyone know if Khandallah suffers with these congestion issues? I can't get UFB here, and I fear that the problem with my existing VDSL is more environmental than service related as it's usually winter/rainy days when I have the worst problems. So just switching to another ISP on VDSL wouldn't be of any benefit in resolving the issues I think. So cable seems to be the answer - once congestion is fixed?

I'm on cable 100/10Mbps in Island Bay. Can't comment on Khandallah.

As you will know from various Geekzone threads, there have been significant evening congestion problems with cable this year, and VF are urgently upgrading their upstream hardware to cope with increased demand.

Here are the TrueNet stats for Wellington over the past week:

(click to enlarge)

My Island Bay connection is represented by the yellow line - the blue line is the average off all monitored Wellington cable connections.

There has been a considerable improvement over the past 2 weeks, and hopefully more is to come.

In my opinion, if UFB is unavailable, then cable is a better option than VDSL, despite the recent congestion problems.

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