Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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19282 posts

Uber Geek
Inactive user

#1402350 8-Oct-2015 12:51

nunz: Just off the four Aves, Central Christchurch - in work hours, morning, afternoon, evenings - pretty much the same results still:

Is this a Cable HFC connection or xDSL?

Edit: Upload too fast for ADSL this issue is not related to HFC congestion then

John

quickymart

13924 posts

Uber Geek

ID Verified

#1402664 8-Oct-2015 20:07

nunz: PS: Oh - Vodafone - last time I raised a question on Geekzone re an issue with RBI connection, asking if there was anything I might have missed, you phoned my boss and tried to get me fired. I forgot to mention that we also moved RBI connections from you as after 12 months of sub 1 Mbps and no support your RBI down mid canterbury sucked!!!. Actually still sucks, over subscribed, outages, under performing sites - try firing me now.

That is really bad - why would anyone do that (without good reason)?

Skillie

192 posts

Master Geek

#1402809 9-Oct-2015 06:36

Not sure if this is a problem - getting a higher ping on 130/10 in Kapiti after the upgrade too...

johnr

19282 posts

Uber Geek
Inactive user

#1402821 9-Oct-2015 07:14

Please get ping results from doing ping / trace routes to the hosts

lchiu7

6470 posts

Uber Geek

Trusted

#1403031 9-Oct-2015 13:22

Skillie: Not sure if this is a problem - getting a higher ping on 130/10 in Kapiti after the upgrade too...

I've never seen higher than about 95Mb/s on my 130/10 connection recently so I would be happy with this. I am pretty sure when I first switched back to cable I saw > 100Mbs so it's not my TP Link router that is the bottleneck. And all my PC's are on GBE.

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johnr

19282 posts

Uber Geek
Inactive user

#1403152 9-Oct-2015 16:54

@nunz can you please repsond to my DM I sent you in relation to your post, We need your account number for the HFC connection

nunz

1421 posts

Uber Geek
Inactive user

#1403517 10-Oct-2015 14:55

quickymart:
nunz: PS: Oh - Vodafone - last time I raised a question on Geekzone re an issue with RBI connection, asking if there was anything I might have missed, you phoned my boss and tried to get me fired. I forgot to mention that we also moved RBI connections from you as after 12 months of sub 1 Mbps and no support your RBI down mid canterbury sucked!!!. Actually still sucks, over subscribed, outages, under performing sites - try firing me now.

That is really bad - why would anyone do that (without good reason)?

Ass covering - Vodafone saw it as bad publicity that someone would say they were having a problem with a connection install, outline what they have done and ask if anyone could see what they have missed looking for help. Instead of using it as an opportunity to provide supportr and show good customer support they used it as a chance to threaten and bully. Freitasm very kindly removed the post at my request.

Vodafone are very prickly about anything that shows the RBI project isn't going as well as it should - for example the absolutely horrendous connectivity some of mid canterbury have experienced as towers down there haven't performed as expected.

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nunz

1421 posts

Uber Geek
Inactive user

#1403519 10-Oct-2015 15:03

johnr: @nunz can you please repsond to my DM I sent you in relation to your post, We need your account number for the HFC connection

Sorry - just arranged to move them to fibre. After 12 open cases not answered, multiple call backs promised and not done and managers not returning calls as promised - we had no choice. six months, no resolution and no call backs - this is across 5 sites.

You do a great job here - but unfortunately as a very dissatisfied ex VF customer I dont see you being supported by the rest of the VF process.

Three things ISP's can do to help retain clients:

1 - Hire more people like you (John) who are client service focused and technically competent.
2 - Look at arranging a tech line where competent technicians (and there are a lot of us out there) can phone through with problems directly to teir 2 or similar as we have already done most of the initial troubleshooting for you - without cost to yourselves either.
3 - Dont be afraid to say you've (the ISP, not you John) screwed up and here is what you are doing to fix it. I've got off a 2 hour long phone call with a tech, and thanked her for doing a brilliant job helping resolve the issue. I've got a 15 minute call with a tech (sic) pissed off angry and wanting to break something as they wont get their heads out of their list ticking, beaurecratic processes and actually provide real help.

StevieT

702 posts

Ultimate Geek

#1403584 10-Oct-2015 18:04

I've found with most of the speed test's I've done wireless, I get around 100Mb down/10Mb up, but the ping is around 28ms. This is compared to the desktop (and Ethernet connected to the laptop) which gets 8ms.

Any ideas about the difference? Is it the connection between my laptop and router (wireless ac)?

Kodiack

709 posts

Ultimate Geek

Trusted

#1403585 10-Oct-2015 18:06

StevieT: I've found with most of the speed test's I've done wireless, I get around 100Mb down/10Mb up, but the ping is around 28ms. This is compared to the desktop (and Ethernet connected to the laptop) which gets 8ms.

Any ideas about the difference? Is it the connection between my laptop and router (wireless ac)?

Yes, that's likely caused by the wireless. It's quite normal for wireless connections to introduce higher and/or less consistent latency.

You could try a few things, like changing the position of the router or modifying the frequency that your router broadcasts on. But don't be surprised if you don't get comparable results.

gbwelly

1243 posts

Uber Geek

#1403587 10-Oct-2015 18:15

Must be time to wrap this thread up and lock it?

StevieT

702 posts

Ultimate Geek

#1403589 10-Oct-2015 18:19

Kodiack:
StevieT: I've found with most of the speed test's I've done wireless, I get around 100Mb down/10Mb up, but the ping is around 28ms. This is compared to the desktop (and Ethernet connected to the laptop) which gets 8ms.

Any ideas about the difference? Is it the connection between my laptop and router (wireless ac)?

Yes, that's likely caused by the wireless. It's quite normal for wireless connections to introduce higher and/or less consistent latency.

You could try a few things, like changing the position of the router or modifying the frequency that your router broadcasts on. But don't be surprised if you don't get comparable results.

Okay, thanks!

johnr

19282 posts

Uber Geek
Inactive user

#1403591 10-Oct-2015 18:27

StevieT: I've found with most of the speed test's I've done wireless, I get around 100Mb down/10Mb up, but the ping is around 28ms. This is compared to the desktop (and Ethernet connected to the laptop) which gets 8ms.

Any ideas about the difference? Is it the connection between my laptop and router (wireless ac)?

This is to be expected and must be 100's of posts covering this on Geekzone

JulianB

58 posts

Master Geek

#1403619 10-Oct-2015 20:33

Just did this test at peak time on a Saturday night while downloading 7Gb [ps4 says it'll be here in 65 minutes] of Star Wars Battlefront beta PS4 demo on our 50/2 connection. I'd say things here in Island Bay are pretty much finally restored:

That was a long 9 months or so.

-j

Scotty1986

315 posts

Ultimate Geek

#1403626 10-Oct-2015 20:46

gbwelly: Must be time to wrap this thread up and lock it?

Give it some time, there has still been reports of congestion issues, maybe not to the extent of a few weeks ago, but its work in progress I'm assuming. Would be great if we could get some type of formal outcome from Vodafone to say whether the work is complete yet or not.

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