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742 posts

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Topic # 10154 7-Nov-2006 12:20
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Hey,

So sometime last week I went to ring 777 to change my plans over, but my phone said "You are not a valid prepay customer" so I thought that I must have just not topped up in a year and my sim card was now dead, but then I turned it on yesterday and recieved a text from one of my friends that was sent this weekend, but I still can't call or anything, so is my sim actually dead, or just playing tricks on me?

Oh, and if it is dead is there any way to resuscitate it? I don't think mouth to mouth will work... but I'm willing to try







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  Reply # 51439 7-Nov-2006 12:38
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pebbles: ...is there any way to resuscitate it?

A similar thing happened to my son's prepay mobile.  We had forgotten to top it up before the year expired.  Vodafone had sent him a reminder text saying that he had 30 days to top up before the SIM was officially dead and the phone number put back into the pool for use by someone else.

It sounds like you are in a similar situation so I would arrange a top-up as soon as you can, otherwise you'll be up for a new SIM card.



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Ultimate Geek

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  Reply # 51440 7-Nov-2006 12:44
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Hmm... I would do that, but I can't ring the number to topup,and neither did I recieve that text.







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  Reply # 51441 7-Nov-2006 12:47
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You can also do it through 0800 800 021 or Auckland 355 2007 using a credit card.
Or visit a Vodafone Store...

Hope that helps!



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Ultimate Geek

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  Reply # 51442 7-Nov-2006 12:50
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Right, Voda store it is, thanks :)







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Ultimate Geek

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  Reply # 51443 7-Nov-2006 12:56

If it is giving you that message it means your number has been removed from 1 if not most of the Vodafone systems - 99% of the time due to not being topped up in 12months. It will still allow you to send/receive txt's but that will expire as well (takes about 3 weeks I beleive to fully deactivate)

if you cant access the top up menu (777 opt 1 opt 2) then it has passed the access expiry date and you will be unable to top up the mobile



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Ultimate Geek

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  Reply # 51446 7-Nov-2006 13:10
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is there any way to reactivate it?







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  Reply # 51447 7-Nov-2006 13:11
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The prepay number has expired as you have not topped up in 12 months.

The number will not be able to be reactivated as it now will be in a automatic process for number recycle

They use to be able to but now they can not you will have to get new SIM and new number!

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  Reply # 51499 7-Nov-2006 19:41
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I had one like this and it got "reactivated" after 6 months of it doing this.. my advice is to keep using it. then they will probably see it's in use and reactivate it, but then they can just cut it in a week,,, who know. all text's/pxt's you send and gprs usage cannot be charged for.Wink


It's alive on the network but not the prepay platform, You cannot make calls but it'll still recive/send text and gprs will work (not VLIVE however) it's rare but does happen.

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  Reply # 51523 7-Nov-2006 21:57
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paradoxsm: I had one like this and it got "reactivated" after 6 months of it doing this.. my advice is to keep using it. then they will probably see it's in use and reactivate it, but then they can just cut it in a week,,, who know. all text's/pxt's you send and gprs usage cannot be charged for.Wink


It's alive on the network but not the prepay platform, You cannot make calls but it'll still recive/send text and gprs will work (not VLIVE however) it's rare but does happen.


Trust me with the new systems in place this will not happen

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Reply # 51549 8-Nov-2006 00:03
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Are they the new systems which also DELETED my perfectly active Prepaid off half the network for almost a month and no-one could see why? (it turned out it was "barred" on the back-end system after someone in the 20 people I spoke to had the brains to check the "other platform")

Network integrity is not one of Vodafones strong points.

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Reply # 51554 8-Nov-2006 07:26
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Barred in the back end is %100 different than a MSISDN that has not been topped up for over 12 months

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