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RunningMan

8963 posts

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#101699 7-May-2012 10:04
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Is anyone else that has moved to any of the new plans (including a portion of free data) that uses Xnet Usage Monitor or the Chrome extension noticed a discrepancy in the total reported cost for month to date?

Looking at the XML feed, it appears as though the free data (first 5 or 15GB etc.) is being charged at the usual dollar rate, and added to the total.

Edit: Looks like the total is incorrect in the Xport portal - Manage Data Cap section as well.

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Cameronn
334 posts

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WorldxChange

  #620828 7-May-2012 10:09
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I'll get this checked out with our Operations team.









Cameronn
334 posts

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WorldxChange

  #620832 7-May-2012 10:13
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I've been advised that this issue is being looked at right now and should be resolved soon. 

Will post again once I've confirmed it's been fully resolved. 







RunningMan

8963 posts

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  #620842 7-May-2012 10:18
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Wow - talk about quick - thanks very much!



Cameronn
334 posts

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WorldxChange

  #620876 7-May-2012 10:57
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Just been advised this issue should be resolved, I've looked at a couple of accounts and they are now displaying correctly.  Would be great if you could confirm the same. 







RunningMan

8963 posts

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  #620892 7-May-2012 11:19
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Yep - looking much better.

Thanks very much!

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