[TelstraClear] TelstraClear cable modem service

Forums › Vodafone New Zealand › [TelstraClear] TelstraClear cable modem service - micro-outages?

lchiu7

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Topic # 10180 8-Nov-2006 20:40

I am on the 4Mbs/2Mbs plan using a Belkin Wireless A/B/G WAP/router. I have been noticing lately that the system has intermitten micro-outages - that is I can be working away with pretty decent download speeds ( > 100Kbs) and it will drop to 0 and nothing works. Wait a few minutes and all is well again. I used to think it was my router since power cycling the router fixed it and I have had Belkin replace it a few times. But since just merely waiting a few minutes fixes the problem I am beginning to suspect that it's a cable issue.

Just wondering if other have had the same experience

Thanks

Larry

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freitasm

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Reply # 51668 8-Nov-2006 20:55

Larry, I have the 10 Mbps/2 Mbps plan, in Wellington, and haven't noticed anything like this lately - and I have downloaded large files (such as a 4 GB install of a Microsoft CTP) in one morning without any problems.

I do use a Belkin router as well.

Perhaps you could tell us where you are?

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Reply # 51669 8-Nov-2006 20:58

same symptoms but different hardware and different connection, but it turned out to be zonealarm. deinstalled it, and never had the problem since. took me 2 months to figure out what it was.

long shot... but you never know.

dm2000

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Reply # 51671 8-Nov-2006 21:02

I also am on the 10 Mbps/2 Mbps plan in Wellington, and have had an issue with the micro outages. However it seems to have stabilised in the past couple of days

I have a Netgear RP614.

Not a firewall issue for me at least. Try calling TCL and hopefully you'll get an answer

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Reply # 51687 9-Nov-2006 04:44

I have been using my cable internet for web conferencing and connecting to my work VPN from 2am to 10am for the last 3days and have not had any disconnects.

Also Wellington. I use a Linksys router.

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Reply # 51691 9-Nov-2006 07:54

I've also encountered no problems over the past few weeks either. The platform has probably been more stable (for me) than at any time over the past 6 months!

chiefie

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Reply # 51694 9-Nov-2006 08:00

I used ZoneAlarm up to version 3 or whichever that they decided to add "Pro" and lots more bloat and "FBI/CIA/HLS" my nework from the world, that then I decided I don't need ZoneAlarm and went for another software firewall (which I can't remember now!!??) then later I switched to Windows Firewall at the same time I got cable and router to do the UPnP SPI firewalling.

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lchiu7

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Reply # 51723 9-Nov-2006 12:56

freitasm: Larry, I have the 10 Mbps/2 Mbps plan, in Wellington, and haven't noticed anything like this lately - and I have downloaded large files (such as a 4 GB install of a Microsoft CTP) in one morning without any problems.

I do use a Belkin router as well.

Perhaps you could tell us where you are?

I live in Khandallah. This is quite puzzling. On another machine on my network (connected wireless as it happens to the Belkin router), a download was going which was averaging about 50KBs (wireless A). The download seemed to be going with no problem and I could see the lights on the 10/100 switch I am running flashing to show the activity. Yet on my machine which is wired to the router via the switch I would see these micro-outages showing up as a download going quite well at up to 60Kbs slowly dropping to zero and then starting up again. It isn't site related since when the download had dropped to zero, I was unable to access any site at all. An nobody else on the network (well my kids I guess) were complaining that there access had stopped.

Must be some internal problem in my network or hardware incompatibility but it's hard to know what since my machine just uses a bog standard 100Mbs ethernet connection on the MB, connected via a switch to the router.

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Reply # 51725 9-Nov-2006 13:02

In this case I would blame on a personal firewall software, as noted before. If you are using Zone Alarm I really recommend changing your option - turning it off is not enough and the software still interferes with everything else. Also make sure you don't have two active firewalls on this PC - and this includes the built-in Windows XP firewall.

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lchiu7

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Reply # 51731 9-Nov-2006 13:55

Not using a personal firewall and have turned off the Windows one. But that does lead me to think about something else I am doing. I am running Peerguardian on my own machine (not the others) so that might be causing the problem, Something to look at anyway

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nic.wise

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Reply # 51746 9-Nov-2006 17:05

lchiu7: I am on the 4Mbs/2Mbs plan using a Belkin Wireless A/B/G WAP/router. I have been noticing lately that the system has intermitten micro-outages - that is I can be working away with pretty decent download speeds ( > 100Kbs) and it will drop to 0 and nothing works. Wait a few minutes and all is well again. I used to think it was my router since power cycling the router fixed it and I have had Belkin replace it a few times. But since just merely waiting a few minutes fixes the problem I am beginning to suspect that it's a cable issue.

Just wondering if other have had the same experience

Thanks

Larry

I mostly use my cable connection from work (exchange server at home) on the 4/2 20GB plan (going to move to 10/2 40GB shortly). I've noticed the odd outage from time to time, usually for no more than 2-3 seconds.

Now, I have a fairly decient router/FW at the moment (Juniper NetScreen-25) which logs pretty much everything - including the fact that the ethernet cable to the cable modem dropped carrier. Windows never reported that :)

So, it may be the cable box, it may just be their network pushing out a new provisioning setup and it rebooting / flushing something - I dunno. If I'm using BT or downloading something (yay, bring on Office2007 and Vista on the weekend!), it always picks up after a few seconds.....

Anyway.....

Nic Wise - Waiheke Island, New Zealand - www.fastchicken.co.nz