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Topic # 10248 12-Nov-2006 11:44
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Hi everyone,

You know how with Supa Prepay plan you can ring another 021 number during weekends and during off-peak times during the weekdays for only $2 for 2 hours from your Vodafone mobile?

Well, I rang a friend on 021 last night (Saturday night, 9pm) and was charged over $80 for the call.  My friend was not roaming and I did everything by the book.

I tried ringing Vodafone this morning but their call centre is "overloaded", according to their voice message.

Everything else - TEXT2000. Bestmate etc are working well for me.

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Reply # 52076 12-Nov-2006 12:32
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Customer service at vodafone is the best to help you cause its billing related.


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Reply # 52230 13-Nov-2006 22:40
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This is a Current Issue @ the moment, Vodafone Customer Service advised me that there will be a blanket credit out to all of those who have been charged for this service over the weekend.

You should receive the credit on the Thursday 16th, but u should double check to see if your number is on there list Laughing

 
 
 
 


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Reply # 52245 14-Nov-2006 08:00
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kasidis: This is a Current Issue @ the moment, Vodafone Customer Service advised me that there will be a blanket credit out to all of those who have been charged for this service over the weekend.

You should receive the credit on the Thursday 16th, but u should double check to see if your number is on there list Laughing


Thank you for the update

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