[TelstraClear] Email problems on TelstraClear [2012-05-21]

Forums › One NZ (including Farmside) › [TelstraClear] Email problems on TelstraClear [2012-05-21]

StevieT

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#102717 21-May-2012 08:27

Having issues getting my emails in Outlook.

Looks like www.clear.net.nz isn't loading either.

Task '****@clear.net.nz - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Service Temporarily Unavailable'

Yet the username and password are correct.

StevieT

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#628173 21-May-2012 08:33

Tweet from telstraclear 8 minutes ago

Hi all - we're experiencing an outage affecting most TelstraClear services. No ETA @ this stage, apologies for any inconvenience

freitasm

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#628179 21-May-2012 08:45

Updated the subject because "emails" doesn't mean anything, really...

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BurningBeard

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#628181 21-May-2012 08:46

Can't login to my clear.net.nz accounts here either.

eta: Nothing on their service status page about this so far.

eta again: service status has been updated accordingly.

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KiwiTT

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#628191 21-May-2012 09:09

Thanks for this ... thought it was my setup.

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Quinny

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#628199 21-May-2012 09:26

Down here at work on TCL paradise as well.

Looks like my Ihug emails been rejecting as well all weekend as someone sent me an email to work about it. Email issues everywhere :)

BurningBeard

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#628206 21-May-2012 09:35

It seems to be working but my Outlook hangs on "sending" for nigh on a minute when refreshing.

eta: It's going through the send/receive motions, however my three test emails I've sent haven't arrived.

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TelstraClear

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TelstraClear

#628224 21-May-2012 10:16

Hi Guys,
it’s all hands to the pump as we continue to work on our power outage and bring full services back into play. Our advice is to remain online: your Paradise and Clear.net emails will load automatically once power is back up. Some digital TV services are also affected, as is our TelstraClear website. We’ll keep you posted with more information as it comes to hand. Our apologies to all of you – we understand how frustrating this is.
Tim.

Quinny

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#628230 21-May-2012 10:33

From facebook

"Phew! Thanks for hanging in there everyone ? full service has been restored to your Paradise and Clear.net emails and these should now begin filtering through, albeit slowly. No emails will have been lost during the outage. However, some of our Digital TV services are still affected, alongside self-service options on our website. We?ll keep you posted as to when these become available to us again. Many thanks, everyone, for your understanding and patience"

TelstraClear

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TelstraClear

#628234 21-May-2012 10:39

Hi Guys, full service has been restored to your Paradise and Clear.net emails and these should now begin filtering through, albeit slowly. No emails will have been lost during the outage. However, some of our Digital TV services are still affected, alongside self-service options on our website. We’ll keep you posted as to when these become available to us again. Many thanks, everyone, for your understanding and patience.
Tim.

TelstraClear

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TelstraClear

#628293 21-May-2012 12:26

Hi All, our website, and the online services that you can access via the site, are now up and running following this morning?s outage. Thanks again for your patience as we worked through the issues.
Tim.

KiwiTT

123 posts

Master Geek
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#628689 22-May-2012 07:40

... our power outage ...

I suspect you will be looking at power resilience and redundancy now with urgency.

With online services being critical these days ... you need to be online all the time.

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johnr

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#628694 22-May-2012 08:04

KiwiTT:
... our power outage ...
I suspect you will be looking at power resilience and redundancy now with urgency.

With online services being critical these days ... you need to be online all the time.

They will have this in place already so something else bigger must of happened

KiwiTT

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#629272 23-May-2012 08:06

johnr: They will have this in place already so something else bigger must of happened

I would have thought they would have too. They had excellent resiliency systems in place and direction when I was a manager at Clear.

I think they need to question there spending priorities. Downtime of any sort is not really acceptable at any time in this always online world we have now.

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