[WXC/VFX] Problem dialling some 0800 numbers?

Forums › One NZ (including Farmside) › [WXC/VFX] Problem dialling some 0800 numbers?

dimsim

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#103088 30-May-2012 09:40

anyone having problem dialling some 0800 numbers? i originally thought it was restricted to 7 digit numbers but now its happening on a 6 digit number?

i get a kiwi accent saying...

We’re sorry your call cannot be completed at this time. Please hang-up and try your call again later, thank-you.

sbiddle

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#632450 30-May-2012 09:52

All 0800 numbers are 6 digits - there are no 7 digit numbers.

maverick

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#632457 30-May-2012 10:11

Should be no issue, as Steve points out there are no 7 digit free phone numbers , all 0800 / 0508 are 0800+6,
Log a fault with the help desk and they will check it out

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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#632460 30-May-2012 10:16

Some companies tack an extra number or two on the end particularly when making a word. For example, 0800 GEEKZONE would be 0800 433596, the extra 63 for NE is irrelevant.

Number is just an example and probably won't connect you to MF :)

dimsim

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#632501 30-May-2012 11:11

maverick: Should be no issue, as Steve points out there are no 7 digit free phone numbers , all 0800 / 0508 are 0800+6,
Log a fault with the help desk and they will check it out

will do - thx

freitasm

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#632502 30-May-2012 11:11

Damn, the secret number is out...

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johnr

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#632504 30-May-2012 11:12

freitasm: Damn, the secret number is out...

I thought it was 0900 433596 calls cost $9.95 per min

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#632506 30-May-2012 11:13

freitasm: Damn, the secret number is out...

I'm sorry! Please don't ban me!

:P

dimsim

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#632563 30-May-2012 12:47

apparently "Far end doesn't like the g726 codec, remove this from your codec list and should be ok"

im using a cisco uc320w and dont see anywhere to disable g726. currently using g711a as the preferred codec on each sip trunk.

does anyone else know how to disable g726?

sbiddle

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#632620 30-May-2012 14:03

Welcome to the wonderful world of SIP interconnects..

Griven

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#632630 30-May-2012 14:27

Hello dimsim,

Looking a bit more into the invite I can see your "ptime" is set as "30", you will need to update to the latest firmware to be able to change this to "20". Once changed this should correct the problem.

Nicholas Cuc

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www.xnet.co.nz

dimsim

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#632820 30-May-2012 19:11

Griven: Hello dimsim,

Looking a bit more into the invite I can see your "ptime" is set as "30", you will need to update to the latest firmware to be able to change this to "20". Once changed this should correct the problem.

am running latest 2.2.2 version, there is no ptime setting anywhere to be changed.

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maverick

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#632822 30-May-2012 19:17

There will be, there is a setting for ptime in the uc320, will get the info for you tomorrow... The packetisation if using 30ms will cause an issue with one of the carriers hosting the 0800 numbers you will be dialing

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grudge

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#632927 30-May-2012 21:37

I think this might be it:

http://www.cisco.com/en/US/docs/voice_ip_comm/unified_communications/csbuc300/html/uc320w_ag_78-19371en.htm

Under "SIP/BRI Trunks" - "Systemwide SIP Parameters" you should have "Packetization Size in milliseconds".

maverick

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#633026 31-May-2012 06:25

Goto Config SIP/BRI trunks system wide SIP parameters and change it from 30 to 20ms

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications