[TelstraClear] TC Cable slowdowns 4-6-2012

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] TC Cable slowdowns 4-6-2012 - anyone else?

timmmay

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#103317 4-Jun-2012 12:06

I'm finding lots of international sites slow - facebook, POTN, and my blog. Some international sites are fine, and all national sites seem fine. Anyone else having problems?

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#635411 4-Jun-2012 12:48

Yep, last night was bad too (Cable wgtn)

StevieT

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#635514 4-Jun-2012 16:26

Same. Been like this for a few days now.

tracert www.facebook.com

Tracing route to www.facebook.com [69.171.224.69]
over a maximum of 30 hops:

1 70 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 21 ms 11 ms 9 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101 .61.124]
4 19 ms 19 ms 21 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 26 ms 18 ms 19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98. 50.251]
6 19 ms 28 ms 29 ms 203.167.233.10
7 161 ms 155 ms 159 ms i-0-0-4-0.tlot-core01.bx.telstraglobal.net [202. 84.142.118]
8 167 ms 168 ms 169 ms i-11-0-1.paix-core02.bx.telstraglobal.net [202.8 4.144.14]
9 164 ms 166 ms 198 ms i-3-1.eqnx02.bi.telstraglobal.net [202.84.251.66 ]
10 167 ms 168 ms 171 ms xe-9-2-0.pr02.sjc1.tfbnw.net [74.119.76.49]
11 168 ms 175 ms 165 ms ae2.bb02.sjc1.tfbnw.net [204.15.21.166]
12 187 ms 193 ms 191 ms ae12.bb02.prn1.tfbnw.net [74.119.79.109]
13 188 ms 187 ms 186 ms ae1.dr02.prn1.tfbnw.net [74.119.79.107]
14 185 ms 184 ms 185 ms po1015.csw01b.prn1.tfbnw.net [74.119.76.7]
15 184 ms 187 ms 187 ms www-slb-12-01-prn1.facebook.com [69.171.224.69]

Trace complete.

Is that a normal speed response?

lchiu7

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#635565 4-Jun-2012 17:51

Same here. Really lousy response in Wellington today.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

DonGould

3892 posts

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#635574 4-Jun-2012 18:04

StevieT: Same. Been like this for a few days now.

tracert www.facebook.com

Tracing route to www.facebook.com [69.171.224.69]
over a maximum of 30 hops:

1 70 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 21 ms 11 ms 9 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101 .61.124]
4 19 ms 19 ms 21 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 26 ms 18 ms 19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98. 50.251]
6 19 ms 28 ms 29 ms 203.167.233.10
7 161 ms 155 ms 159 ms i-0-0-4-0.tlot-core01.bx.telstraglobal.net [202. 84.142.118]
8 167 ms 168 ms 169 ms i-11-0-1.paix-core02.bx.telstraglobal.net [202.8 4.144.14]
9 164 ms 166 ms 198 ms i-3-1.eqnx02.bi.telstraglobal.net [202.84.251.66 ]
10 167 ms 168 ms 171 ms xe-9-2-0.pr02.sjc1.tfbnw.net [74.119.76.49]
11 168 ms 175 ms 165 ms ae2.bb02.sjc1.tfbnw.net [204.15.21.166]
12 187 ms 193 ms 191 ms ae12.bb02.prn1.tfbnw.net [74.119.79.109]
13 188 ms 187 ms 186 ms ae1.dr02.prn1.tfbnw.net [74.119.79.107]
14 185 ms 184 ms 185 ms po1015.csw01b.prn1.tfbnw.net [74.119.76.7]
15 184 ms 187 ms 187 ms www-slb-12-01-prn1.facebook.com [69.171.224.69]

Trace complete.

Is that a normal speed response?

That trace route tells you nothing about what's going on.

Interesting to notice that Reach has been renamed Telstra Global now.

You have to remember that there's a proxy farm in the space and also what's FaceBook served off? Is it FB servers or Akaima (or what ever it's called) and are there local cache servers like the Google boxes?

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

timmmay

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#635598 4-Jun-2012 19:00

I'd call the helpdesk, but really, there's no point, it's in some other country and they don't really understand anything about... well anything really. Script monkeys.

Jaxson

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#635599 4-Jun-2012 19:01

If it makes you feel better, it's just the same on non cable TC ADSL broadband too.
Actually it's a freakin joke all round with TelstraClear at the moment.

Jaxson

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#635601 4-Jun-2012 19:04

If you're on a business setup Timmmay you may want to point out that others can't view you own website. It's not coming up for me at the moment, http://www.wildphotography.co.nz/blog/ is not returning any page content, it only changes the title on the new tab at the top of the screen.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

timmmay

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#635611 4-Jun-2012 19:19

It's hosted in the US, it's working for me. There's really no point calling TC, and I'm not that worried about customers seeing it as they'll know their whole connection is screwy.

I've been thinking of getting local hosting to increase speed and reliability, I haven't yet because of price. This might be the thing that starts me thinking more seriously about it.

gbwelly

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#635616 4-Jun-2012 19:23

Glad to hear I'm not alone, I also have had appaling performance yesterday and today. Also understand the futility of calling the helpdesk.
Using cable in Wellington

Zigg

388 posts

Ultimate Geek

#635626 4-Jun-2012 19:44

Jaxson: If it makes you feel better, it's just the same on non cable TC ADSL broadband too.
Actually it's a freakin joke all round with TelstraClear at the moment.

Incredibly BAD at the moment. Tried to download a 50MB file and the speed was 5.9 kB/sec .... basically dialup speed.
Just started a new billing cycle too, think I'll exit near the end of the month.

Jaxson

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#635630 4-Jun-2012 19:54

Yeah their help centre is closed with the holiday and all so I've had to use the email contact form. (I'm querying my bill as well which is another story). It's so slow I had to fill their own form in 3 times before it would finally accept and send it!

I too am considering leaving TelstraClear shortly if this doesn't improve, and if needs be I'll slug it out to avoid the early termination fee. Sorry, I know this thread is about their cable service, but overall I don't think this company is doing very well at this.

Check out the graph half way down this recent report page:
http://www.truenet.co.nz/articles/truenets-march-report-isp-broadband-speed

mattbush

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#635638 4-Jun-2012 20:06

Slow international cable speeds here in kapiti especially around 6-8pm each night. Its affecting web browsing as well.

Come on TCL spend some profit on more international bandwidth...

RmACK

196 posts

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#635641 4-Jun-2012 20:19

Atrocious here on cable in Chch.

Been working on my websites today and was worried my VPS in LA was doing something weird. Pages take 10-20sec to load even though I can speediest >4Mbit off my VPS, so it seems like an issue with round trips for regular webpages and all their content etc.

Much faster over Telecom 3G if I turn wireless off on my iPhone.

DonGould

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#635653 4-Jun-2012 20:41

Did some testing the other night, 95mbit UDP from .us, but TCP traffic was just a dog. Only thing we could put it down to is DPI or traffic management.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

RmACK

196 posts

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#635655 4-Jun-2012 20:51

DonGould: Did some testing the other night, 95mbit UDP from .us, but TCP traffic was just a dog. Only thing we could put it down to is DPI or traffic management.

I think you're onto something there. I've just been trying proxying via an ssh tunnel to my VPS and webpages are much snappier.

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