[TelstraClear] TCL - Why can't u understand a simple transfer order?

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ankit816

147 posts

Master Geek

#104204 16-Jun-2012 19:32

I recently decided to join TCL on the $75 homeplan as my contract with orcon is expiring on 1st july.

While placing the TCL order, I clearly mentioned that my last day with Orcon is 1st July and I want TCL to transfer my line and broadbad on 2nd to ensure NO ETC from Orcon.

Now, just 2 days after placing the order, I get an email from TCL saying my BB is active!

Hola! Fantastic , isn't it? While people wait and complain that connection has not happened in time etc etc. TCL has jumped the gun for me! Early connection!

I have phoned them and they have assured they will 'manage' this situation to ensure Orcon dont do ETC etc.

But I still don't know what's going to actually happen! Anything further I should be doing?

Can TCL / Orcon co-operate and help to ensure a normal order is processed as per order not carelessly recked for no fault of a customer who told dates clearly upfront?

quickymart

13966 posts

Uber Geek

ID Verified

#641939 16-Jun-2012 20:56

My suggestion would have been to plan this much more in advance to avoid any downtime.

mattwnz

20164 posts

Uber Geek

#641948 16-Jun-2012 21:35

ankit816: I recently decided to join TCL on the $75 homeplan as my contract with orcon is expiring on 1st july.

While placing the TCL order, I clearly mentioned that my last day with Orcon is 1st July and I want TCL to transfer my line and broadbad on 2nd to ensure NO ETC from Orcon.

Now, just 2 days after placing the order, I get an email from TCL saying my BB is active!

Hola! Fantastic , isn't it? While people wait and complain that connection has not happened in time etc etc. TCL has jumped the gun for me! Early connection!

I have phoned them and they have assured they will 'manage' this situation to ensure Orcon dont do ETC etc.

But I still don't know what's going to actually happen! Anything further I should be doing?

Can TCL / Orcon co-operate and help to ensure a normal order is processed as per order not carelessly recked for no fault of a customer who told dates clearly upfront?

Don't you have to give your old ISP 30 days notice of cancellation anyway, so you may get charged by both ISPs for July?

ankit816

147 posts

Master Geek

#641957 16-Jun-2012 21:50

Yes u r right . I gave Orcon a notice couple of weeks ago and 1st July is the last day when that notice finishes that's why I told TCL to shift me from 2nd July.

TelstraClear

566 posts

Ultimate Geek

Trusted

TelstraClear

#642380 18-Jun-2012 10:04

Hi ankit816,

Please email me your account number and contact details and I'll ask one of the team to make sure that your account is flagged so we can ensure everything goes OK.

Cheers, Gary

ankit816

147 posts

Master Geek

#642387 18-Jun-2012 10:11

TelstraClear: Hi ankit816,

Please email me your account number and contact details and I'll ask one of the team to make sure that your account is flagged so we can ensure everything goes OK.

Cheers, Gary

Hi Gary

Thanks for taking notice, I have emailed you my details, fingers crossed.

Cheers
Ankit

ankit816

147 posts

Master Geek

#643020 19-Jun-2012 10:39

Thanks GeekZone and Garry - TCL.

All issues have now been resolved apparently, first invoice from TCL and last Invoice from Orcon will confirm the same.

TelstraClear

566 posts

Ultimate Geek

Trusted

TelstraClear

#643159 19-Jun-2012 13:11

ankit816: Thanks GeekZone and Garry - TCL.

All issues have now been resolved apparently, first invoice from TCL and last Invoice from Orcon will confirm the same.

Happy to help!

Cheers, Gary