[TelstraClear] Is my dsl peak speed drop normal?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Is my dsl peak speed drop normal?

firstin

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#104392 17-Jun-2012 21:09

Hi Guys

Can some one tell me if this is what is should expect for my dsl speed.

My situation: I live in Te Awamutu in the waikato and am 12km from the township, my exchange is 3.7km from my house and the exchange is directly opposite to a primary school. My isp is telstraclear( I Know what your thinking). Apparently im connection is adsl1 and these are my download speeds;

Off peak = 650-750KB/s
Peak = 70 -150KB/s

So is this what i should live with? I have been in touch multiple times with telstraclear and got a whole lot of promises but nothing has eventuated. So am seriously considering going to good old telecom to get my peak speed back up. Do you guys think that changing to telecom would fix this. I know there will be a certain percentage of slow speeds at peak but at the moment its about 80% slower than off peak.

Any advice would be much apprciated

Thanks

johnr

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#642232 17-Jun-2012 21:23

Modem stats?

firstin

21 posts

Geek

#642237 17-Jun-2012 21:37

Statistics -- xDSL

Synchronized Time:6 4:12:23 Number of Synchronizations:2 Mode:G.DMTTraffic Type:ATMStatus:UpLink Power State:L0Copper Loop(kft):0.0 DownstreamUpstreamLine Coding(Trellis):OnOnSNR Margin (0.1 dB):118130Attenuation (0.1 dB):395215Output Power (0.1 dBm):201122Attainable Rate (Kbps):77121104 Path 0 Path 1 DownstreamUpstreamDownstreamUpstreamRate (Kbps):713689600 K (number of bytes in DMT frame):2242900R (number of check bytes in RS code word):161600S (RS code word size in DMT frame):1.008.000.00.0D (interleaver depth):64800Delay (msec):16.0016.000.00.0INP (DMT symbol):2.130.180.00.0 Super Frames:604640946046409400Super Frame Errors:78233800RS Words:213415157826677082500RS Correctable Errors:63957016900RS Uncorrectable Errors:543000 HEC Errors:838434200OCD Errors:0000LCD Errors:0000Total Cells:389607650000Data Cells:30270612000Bit Errors:0000 Total ES:1260Total SES:110Total UAS:70477047

Is this what you mean :)

firstin

21 posts

Geek

#642242 17-Jun-2012 21:43

@#$%# it previewed perfectly. Hope you can make heads and tails of that. Let me know if you cant. Sorry.

LennonNZ

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#642243 17-Jun-2012 21:43

If you look at the truenet stats as on another thread this is pretty normal for on peak and off peak stats from TelstraClear

What can you do? Wait until they "fix" the problem (its probably not your problem individually - it seems like a network wide problem) or change internet providers.

firstin

21 posts

Geek

#642246 17-Jun-2012 21:49

Thanks, Yea i looked at the trunet stats but mine seemed to be even more extreme, so i thought i would check.

Tempted

15 posts

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#642877 18-Jun-2012 23:21

I came here to see if it had been fixed yet.

http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=101989&page_no=1

I think everyone who has this abortion of an issue has given up and moved ISPs.

coffeebaron

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#642972 19-Jun-2012 09:52

@firstin do you have a master splitter installed?
Looks like you may be on older equipment at exchange. Send me a PM / email with your exact address & contact details if you like and I'll look into what the issue could be and some options.

Cheers
Fraser

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firstin

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#643268 19-Jun-2012 16:04

@coffebaron

P.m sent- let me know how you go

Cheers

coffeebaron

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#645467 24-Jun-2012 16:48

@firstin
Have looked at the address you PM'd me. A bit of an interesting one. The "exchange" a few km down the road from you appears not to be a full exchange. Your address seems to hang of the Te Awamutu exchange, so I suspect this exchange building is like a sub exchange - i.e an extension of the main exchange. Possible PCM / or fibre feed for the voice circuits.
Judging by the speeds you are getting - it appears you have a full kit of ADSL1 gear in this building, but certainly not ADSL2+ and possibly not even fibre feed.
The school across the road may possibley be fibre (if there is fibre to this exchange building), but could also be DMR (Direct Micro-Wave Radio) instead. Some of the RBI schools are feed via DMR.

As for upgrades to this exchange = nothing on the 5 year plan. So the speeds you get now are not going to improve any, and likely continue to decline.

I would advise still complaining about your speeds and the more people in you area that do this, the better.

Alternatively, you can look at an RBI wireless solution. Let me know if you want more info on this.

Fraser

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

firstin

21 posts

Geek

#645514 24-Jun-2012 18:31

Thanks Fraser, your a wealth of information! I did notice that a couple of weeks a go they were laying new cables to my exchange so i was for ever hopeful it would be fibre. I get 650-750KB/s at off peak time (first thing in the morning) which is going to be faster than the RBI anyway? If you reckon my speed would be much better with the RBI then i would LOVE to get some more info on it in my area. My main concern was my peak time drop in speed, the other night i did a speed test at peak and i got 30-59KB/s which is crap. I was hoping that changing from telstra (which they have finally released me from my contract) to telecom would fix my peak speed issue. even if it was around 500KB/s during peak i would be happy do you think this is reasonable ask of my exchange?

Any way Fraser thank you for all your help, I think i will change to telecom in the mean time and hope it fix's the issue. also i was wandering if this is my exchange

If you could send me some info about RBI it would be much aprreciated

thanks again

Adam

sbiddle

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#645523 24-Jun-2012 18:55

If your speed issues are connection related (ie cabinet congestion/backhaul from the cabinet) changing ISP's won't result in any difference in your speeds.