[TelstraClear] Mobile Internet Settings

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tatbaird

142 posts

Master Geek
+1 received by user: 8

#104431 18-Jun-2012 20:07

Hi, I got a new sim thru work today and can't get mobile internet to work. I'm sure all the settings are correct, been over it several times. Handset is a GalaxyS i9000. My previous Vodafone sim and settings were all good, so I don't think its a phone issue. Any news is good news.

Cheers

Well let me just quote the late-great Colonel Sanders, who said "Im too drunk to taste this chicken."

-Ricky Bobby

Well let me just quote the late-great Colonel Sanders, who said "Im too drunk to taste this chicken." -Ricky Bobby

kyhwana2

2572 posts

Uber Geek
+1 received by user: 233

#642775 18-Jun-2012 20:12

Helps if you say what your current settings are.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#642776 18-Jun-2012 20:14

Was the connection migrated from Vodafone prepay to Telstraclear (MVNO) today?

tatbaird

142 posts

Master Geek
+1 received by user: 8

#642781 18-Jun-2012 20:23

My current settings are exactly what is suggested for an I9000 on the TC website.

Not sure what MVNO is, but yeah I went from VF prepay to TC.

Well let me just quote the late-great Colonel Sanders, who said "Im too drunk to taste this chicken." -Ricky Bobby

goatboy

33 posts

Geek

#643150 19-Jun-2012 13:06

Tried this?

http://www.telstraclear.co.nz/residential/mobile/setup-my-mobile.cfm

I'm too busy having sex to bother noticing what my computer's spec is

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#643160 19-Jun-2012 13:14

tatbaird: My current settings are exactly what is suggested for an I9000 on the TC website.

Not sure what MVNO is, but yeah I went from VF prepay to TC.

Ok so if you went from Vodafone Prepay to TCL packet data will not work till the following morning about 2.30am

So data should be up and going today, If not PM me the mobile number and I will need to do a quick check

John

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#643198 19-Jun-2012 14:16

The mobile number in the PM is atill active on Vodafone Prepay not Telstraclear

John

New World

Shop on-line at New World now for your groceries (affiliate link).

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#643280 19-Jun-2012 16:36

The issue is not with the settings on your handset, You need to go back to Telstreclear and it's a 10 second fix,

Sorry I can't resolve it as you are not a Vodafone customer,

John

TelstraClear

566 posts

Ultimate Geek
+1 received by user: 2

Trusted

TelstraClear

#643285 19-Jun-2012 16:41

Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#643291 19-Jun-2012 16:49

TelstraClear: Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary

PM sent

TelstraClear

566 posts

Ultimate Geek
+1 received by user: 2

Trusted

TelstraClear

#643680 20-Jun-2012 10:51

johnr:
TelstraClear: Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary

PM sent

Thanks John - this should be sorted now.

Gary