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Forums › One NZ (including Farmside) › [TelstraClear] Wellington Cable outage
jonherries

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#105124 27-Jun-2012 20:03
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Hi,

Anyone else have an outage at the moment in Eastern suburbs?
Jon

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DoomlordVekk
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  #647251 27-Jun-2012 20:56
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How Eastern Jon?  We haven't had anything reported internally (power outages etc).
What state are the blinkin lights on the front of the Cisco or the Motorola Cable Modem in?





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jonherries

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  #647257 27-Jun-2012 21:03
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In Miramar.
All the lights are lit on the modem (including online), I havent made any changes.
Tried restarting everything.
Tried restarts in orderfrom modem, router, device

DoomlordVekk
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  #647272 27-Jun-2012 22:19
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Jon, has your Surfboard got the 'Suspend' button on top?  It's one of those annoying features that can stop all traffic through the modem from the client port but you'd swear everything was 100% functional.
It doesn't give you ANY visual indication that it's been pressed either.  Heck, it's a momentary switch as well.
If the CM has one, give it a tap and try things again.  I hallucinate that it also survives reboots...




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jonherries

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  #647276 27-Jun-2012 22:25
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I believe it reads standby, that turns all the lights off, then on again...

DoomlordVekk
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  #647284 27-Jun-2012 22:37
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Hmmm, if that is the case, then maybe it's a case of checking network connectivity via command line from your machine to your router, then to the cable L3 gateway, which will be the .1 address of the same address range of your external router IP address.
If you can establish where connectivity breaks, that might help narrow down the offending device.




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

jonherries

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  #647288 27-Jun-2012 22:43
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Will try a direct Ethernet connection to my laptop in the morning, to make sure it isn't my router. Jon

 
 
 
 

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jonherries

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  #647372 28-Jun-2012 07:49
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Still no go, as I mentioned, I went to work with it working yesterday, and came home and it was broken.

freitasm
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  #647377 28-Jun-2012 07:56
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As we haven't seen anyone else complaining about an outage, it's something in your setup/install.

Make sure you also test with a different PC just in case it's a malware or firewall misconfiguration on that PC.

If nothing works I suggest you contact TelstraClear Help Desk, be prepared to have your PC connected directly to the modem and follow their instructions. You will need to be at home to do this obviously.







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jonherries

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  #647384 28-Jun-2012 08:24
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I think it might be an account issue, as I closed my account and then reopened it. I only got the final bill yesterday from when I closed the account so they may have cut the service.

Looks like a call is the only option.

Jon

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  #647386 28-Jun-2012 08:32
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You didn't tell us this on the first post...




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jonherries

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  #647417 28-Jun-2012 09:32
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Fixed, someone in TC changed my ip address without telling me, and when we (phone tech) changed it the mac addresses were out of sync, so they needed to rebuild my profile...

Jon

 
 
 
 

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jonherries

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  #647418 28-Jun-2012 09:34
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freitasm: You didn't tell us this on the first post...


Didn't consider it could be the culprit, came to me in the night.

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  #647437 28-Jun-2012 09:51
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jonherries: Fixed, someone in TC changed my ip address without telling me, and when we (phone tech) changed it the mac addresses were out of sync, so they needed to rebuild my profile...

Jon


The IP address was probably changed due to the account being closed.





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