Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




61 posts

Master Geek
+1 received by user: 6


Topic # 105333 2-Jul-2012 18:38
Send private message

Hi guys,

One month ago I joined Vodafone on a 24 month Nokia Lumia $90 plan.

Unfortunately, my work is relocating me to an area with very poor to no vodafone reception. The house provided has no reception.

Telecom has very good reception, so unfortunately I must change back. 

I am thinking the termination fee will be very painful. Is there any way I can lesson my pain, perhaps with a letter from my employer explaining the situation, which is outside of my control?


As a side note, my original Lumia died for no reason after 3 weeks. They called it an out of box failure and replaced it with a 'new' Lumia, which was in quite poor condition, covered in scratches all over, and nicks around the charging area from a screwdriver or something, which I didn't notice until I was home and pulled it out of the box. Very frustrating for someone like me who keeps my phones mint for resale, and pretty poor on the part of Vodafone (or Nokia?).



View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
12561 posts

Uber Geek
+1 received by user: 1403


  Reply # 649719 2-Jul-2012 18:47
Send private message

Why didn't you get them to switch it with a proper new one initially?
Is there anything in the contract about coverage, where if you move to another location where they don't have coverage, they allow the contract to end?

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 649721 2-Jul-2012 18:52
Send private message

Hi BerG

One month into a contract will be full ETCs, When contract was signed you lived in a good coverage area

Maybe you might need to speak to your employer about the ETCs, A letter from your employer does not change the contract,

If you are not happy with the handset after the OBF you should bring that up with the store and show them the issues so it can be sorted out,

Sorry not what you want to hear, Maybe you might like to give Sure Signal a go

Approx where are you moving to BTW?

John




 
 
 
 


19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 649723 2-Jul-2012 18:56
Send private message

Coverage is section 3: Coverage and Services of On account terms

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 649724 2-Jul-2012 18:58
Send private message

Here is the link for Sure Signal

http://www.vodafone.co.nz/services/femtocell/

1320 posts

Uber Geek
+1 received by user: 142


  Reply # 649743 2-Jul-2012 19:53
Send private message

Yeah, contracts can be a pain in the ass. If my company relocated me I'd say to them they need to pay the ETC's.

Otherwise ask a family member or friend to take over the contract (maybe for a discount?) - at least that way you wouldn't have to pay for all of it.



61 posts

Master Geek
+1 received by user: 6


  Reply # 649785 2-Jul-2012 21:27
Send private message

Thanks John,

Moving to the Lake Karapiro/ Mt Maungataitari area.

I'll have a chat to my employer and see if I can get anything out of them!




19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 649787 2-Jul-2012 21:29
Send private message

Lake Karapiro is Waikato I thought

13751 posts

Uber Geek
+1 received by user: 3242

Trusted
Subscriber

  Reply # 649808 2-Jul-2012 22:08
Send private message

BerG: Hi guys,

One month ago I joined Vodafone on a 24 month Nokia Lumia $90 plan.

Unfortunately, my work is relocating me to an area with very poor to no vodafone reception. The house provided has no reception.

Telecom has very good reception, so unfortunately I must change back. 

I am thinking the termination fee will be very painful. Is there any way I can lesson my pain, perhaps with a letter from my employer explaining the situation, which is outside of my control?


As a side note, my original Lumia died for no reason after 3 weeks. They called it an out of box failure and replaced it with a 'new' Lumia, which was in quite poor condition, covered in scratches all over, and nicks around the charging area from a screwdriver or something, which I didn't notice until I was home and pulled it out of the box. Very frustrating for someone like me who keeps my phones mint for resale, and pretty poor on the part of Vodafone (or Nokia?).




Your work should pay your ETF, it's them who are relocating you. 

6428 posts

Uber Geek
+1 received by user: 1564


  Reply # 649825 2-Jul-2012 23:28
Send private message

worst case, sell the lumia, you should get most of the ETF back.

4913 posts

Uber Geek
+1 received by user: 1953

Trusted
Subscriber

  Reply # 649863 3-Jul-2012 08:52
Send private message

So work did not provide the phone in the first place?




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


493 posts

Ultimate Geek
+1 received by user: 21


  Reply # 656306 16-Jul-2012 09:48
Send private message

I cannot say that I was in exactly the same circumstances but very similar coz the place I moved to has very poor reception and I only had 6 months left in my contract and I didnt see why I should pay the ETF (with a coverage issue) but there is no escaping it.. Unfortunately it comes under the conditions that we dont normally fully read.. 

The best remedy that someone suggested to me and that I am using now is as soon as you get home forward your calls to your landline number and when you leave home disable the forward calls. At first this takes getting used to but then it becomes a norm..

This way you dont miss out on any calls and just leave your phone in the area of the house which has best reception so that text messages can still come through..

3347 posts

Uber Geek
+1 received by user: 359

Trusted

  Reply # 656316 16-Jul-2012 10:05
Send private message

Does sure signal work on non Vodafone connections yet?





3014 posts

Uber Geek
+1 received by user: 817

Trusted

  Reply # 656317 16-Jul-2012 10:05
Send private message

Yeah, my situation is very similar too: I'm moving to the Amazon Jungle and have 8 months left on my contract. Don't see why I should pay the ETF when it's a coverage issue; Vodafone why you got no coverage in the Amazon anyway?

269 posts

Ultimate Geek
+1 received by user: 32

Subscriber

  Reply # 656321 16-Jul-2012 10:10
Send private message

sidefx: Yeah, my situation is very similar too: I'm moving to the Amazon Jungle and have 8 months left on my contract. Don't see why I should pay the ETF when it's a coverage issue; Vodafone why you got no coverage in the Amazon anyway?


Vodafone do have coverage in the Amazon. You just need to have the Jungle Drum add-on pack.

493 posts

Ultimate Geek
+1 received by user: 21


  Reply # 656323 16-Jul-2012 10:11
Send private message

sidefx: Yeah, my situation is very similar too: I'm moving to the Amazon Jungle and have 8 months left on my contract. Don't see why I should pay the ETF when it's a coverage issue; Vodafone why you got no coverage in the Amazon anyway?


Jokes aside.. But unforseen circumstances put some people in difficult situations.. and sarcasm doesnt really help..

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16


Mandatory data breach reporting in Australia
Posted 13-Jun-2017 11:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.