Acceptable Number of Outages

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networkn

Networkn
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#106274 20-Jul-2012 15:06

Hi There!

Anyone here know what the acceptable number of DSL outages a day or week are from VF's perspective?

I have a client we moved from his Wired Country connection to a DSL Connection and since moving his connection has been considerably less stable, the opposite of what I would expect. We called and were told unless it was > 10 times a day they won't investigate, but the client isn't really happy they are losing their connection 2-3 times a day on average during working hours. I think there is a splitter issue (They have a master splitter) or a line issue as it's the DSL that is dropping.

Cheers

Jaxar

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#659165 20-Jul-2012 15:23

Hey Networkn,

>10 is correct. It stems from the old Telecom wholesale policy of rejecting frequent disconnection faults where there are less than 10 in a 24 hour period.

The reality is with the increase in quality BB with cabinets and UCLL networks this is no longer a great guide in all situations.
If you want you can PM me the details to my username Tim.C over at the VF forums I can start an extended line test and perhaps offer more information. I finish up at 4:30pm today so if you don't see this before then please be aware I won't see your message until Monday.

Please note: I have a professional bias towards Vodafone.

skyplonk

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#659175 20-Jul-2012 15:39

networkn:

I have a client we moved from his Wired Country connection to a DSL Connection and since moving his connection has been considerably less stable, the opposite of what I would expect.

[Troll]

Put them back on Wireless, our Wimax Network is solid :) (Far far better than the old W.C. network)

[End Troll]

networkn

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#659179 20-Jul-2012 15:45

skyplonk:
networkn:

I have a client we moved from his Wired Country connection to a DSL Connection and since moving his connection has been considerably less stable, the opposite of what I would expect.

[Troll]

Put them back on Wireless, our Wimax Network is solid :) (Far far better than the old W.C. network)

[End Troll]

Who is "our"?

What speeds and prices (Not for this client just interest in general).

johnr

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#659181 20-Jul-2012 15:46

If the drops are caused by a wiring issue then would it not be best to get this resolved?

networkn

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#659182 20-Jul-2012 15:48

johnr: If the drops are caused by a wiring issue then would it not be best to get this resolved?

Yup that is what I am trying to determine at this point, but the wiring was done by Chorus.

johnr

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#659185 20-Jul-2012 15:53

Has a complete isolation test been done?

Jaxar

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#659240 20-Jul-2012 17:12

I've sent you a more detailed reply by PM on the VF site however the short version for everybody else is based on what I can see so far the connection looks normal. We will have more details tomorrow afternoon and I will look at that info on Monday.

Please note: I have a professional bias towards Vodafone.

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Geektastic

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#660800 24-Jul-2012 08:53

I have an open support ticket with VF at the moment because our connection kept dropping more than 10 times per day and only between around 4pm and 8 am!

This wreaked havoc with my Suresignal's reliability as one thing that unit does not do very well is self-reconnect after repeated outage.

They rang and told me that they had effected some sort of temporary fix (which is working) at the cabinet as the problem was more complicated than they had thought. The inference seemed to be that it was a cabinet related issue of some sort, or a network issue.

Our cabinet is relatively old and not scheduled to be updated any time soon, so we remain on Conklins and ADSL whilst the main village 3000 metres away is on ADSL2+ and VDSL.

The ticket has been open nearly a week and the long term solution not yet found, AFAIK.