[WXC/VFX] No incoming calls on "registered" phone through WAG310G

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] No incoming calls on "registered" phone through WAG310G

jandal160165

170 posts

Master Geek

#107673 16-Aug-2012 14:44

Hi again,

My http://www.vanaccess.com/news/news_images/2007130_46_IP0020%20DataSheet.pdf phone
is registering. I can make outside calls but am unable to recieve calls.

Number = 037443142
MAC Address 00.09.45.70.A7.4B

I have switched off SIP ALG and the firewall.

Any info would be appreciated. Haven't tried with a softphone yet. But will now.

Account info blanked out.

Thanks

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3344 posts

Uber Geek

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Vocus

#673329 16-Aug-2012 14:58

I suggest activating NAT traversal and if that won't work, configure STUN. I'm fairly sure that wxc run a STUN server.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#673330 16-Aug-2012 14:59

Most likely it wil be sip nat on the wag310 intercepting inbound sip on port 5060.

A few options,

1. try changing your sip port to 5063, you can set port forwarding on the router as well for 5063 to the phones static ip.
2. Turn off the sip alg on the wag310 and also disable the voice ports on the the wag310 as port 1 will be using 5060 and port 2 5061

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

ubergeeknz

3344 posts

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Trusted

Vocus

#673332 16-Aug-2012 15:04

Ah yes, wasn't thinking that WAG310G had a built in ATA.

jandal160165

170 posts

Master Geek

#673342 16-Aug-2012 15:18

Hi, thanks for the reply. I have done everything else ok. But have trouble with this part of it.
What application should I choose. Or am I in the wrong menu.

jandal160165

170 posts

Master Geek

#673346 16-Aug-2012 15:29

Nope now I have lost registration.

ubergeeknz

3344 posts

Uber Geek

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Vocus

#673349 16-Aug-2012 15:40

Pinholing/forwarding shouldn't be necessary.

Just make sure that you enable STUN on your SIP phone device, and turn off the SIP gateway in your WAG310.

jandal160165

170 posts

Master Geek

#673353 16-Aug-2012 15:50

Ok will try that.

Quic Broadband

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jandal160165

170 posts

Master Geek

#673357 16-Aug-2012 16:04

Can't see anything about sip gateway in wag310g

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#673379 16-Aug-2012 16:34

Interestingly, the manual doesn't talk about being able to disable the built in VoIP gateway.

As has been suggested, try configuring your phone to use a different port, eg 5063 And if that doesn't work on it's own try configuring STUN as well.

GL

jandal160165

170 posts

Master Geek

#673394 16-Aug-2012 17:02

Hi,
I have changed port to 5063. I don't know who to configure stun server yet. Just put in the box 192.168.1.66:5063

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#673400 16-Aug-2012 17:26

IIRC pan.wxnz.net is a STUN server as well, otherwise you can try stunserver.org

maverick

3594 posts

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WorldxChange

#673402 16-Aug-2012 17:34

no change your local port to 5063 , you have it at 5060 at present,

You can use stun at stun.wxnz.net

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jandal160165

170 posts

Master Geek

#673407 16-Aug-2012 17:47

I logged into the phone and have changed the local port to 5063 when you first mentioned.
Other than that I don't see how it can be on 5060

jandal160165

170 posts

Master Geek

#673410 16-Aug-2012 17:53

Detected NAT type is port restricted cone?

MAC Address 00.09.45.70.A7.4BWAN IP Address 192.168.1.66Product Main Chip TI5000Software Version 2.0.8.3System Up Time 0 day(s) 0 hour(s) 8 minute(s)Registered Status YesPPPoE Link Up disabledNAT detected NAT type is port restricted cone

mjb

996 posts

Ultimate Geek

Trusted

#673434 16-Aug-2012 18:48

jandal160165: Detected NAT type is port restricted cone?

MAC Address? 00.09.45.70.A7.4BWAN IP Address? 192.168.1.66Product Main Chip? TI5000Software Version?2.0.8.3System Up Time? 0 day(s) 0 hour(s) 8 minute(s)Registered Status? YesPPPoE Link Up? disabledNAT? detected NAT type is port restricted cone

Possibly because your port forwarding entry is using port 888 on your external IP, not 5063. (See above where you ask which application you should use).

You may have to create a new 'application', and set its port to 5063. Note that it's UDP, not TCP. (usually).

edit: I see you have STUN set now, in which case this probably isn't the problem.

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