[TelstraClear] Thompson Modem Issues, constant PPP authentication dropout.

Forums › One NZ (including Farmside) › [TelstraClear] Thompson Modem Issues, constant PPP authentication dropout.

ChevronX

280 posts

Ultimate Geek

#108461 29-Aug-2012 15:36

Good afternoon

My partners father has just signed up to Telstra Clear, after being with another ISP for about a year and decided to keep the Thompson modem he had, however it keeps disconnecting every few hours or so and has to be connected again manually from the router configuration. Is there any issues with these modems on the Telstra network as it seemed to work fine on previous ISP.

"The Atlantis base, brings greetings from the pegasus galaxy, you may cut power to the gate!."- Dr Weir (Rising) New Zealand · Luke.Geek.NZ

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#678804 29-Aug-2012 15:38

I have heard these are "not so good" on other than Chorus DSL connections. However if it's a new connection it may be a line fault, so if you don't have another modem to try, start there.

stevenz

2802 posts

Uber Geek
+1 received by user: 125

#678837 29-Aug-2012 16:28

Don't TCL give you a "free" modem as part of their deal anyway?

@KnightNZ

ChevronX

280 posts

Ultimate Geek

#678838 29-Aug-2012 16:29

stevenz: Don't TCL give you a "free" modem as part of their deal anyway?

They do, he opted out of the free modem due to already having the Thompson. In the end they are going to send him a new Telstra modem.

"The Atlantis base, brings greetings from the pegasus galaxy, you may cut power to the gate!."- Dr Weir (Rising) New Zealand · Luke.Geek.NZ