[TelstraClear] TelstraClear outage in Wellington

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juha

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#10943 21-Dec-2006 08:28

Gather that TelstraClear's service in the northern and western suburbs in Wellington has been disrupted by a lorry crash, taking down some overhead cables.

Juha

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#56024 21-Dec-2006 08:36

When was this? It's been working for me continuously without interruption for days...

$$^^%^^*&%^^Y CARRIER LOSS........

juha

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#56025 21-Dec-2006 08:38

I only heard about this morning - nothing on the news sources though.

Juha

sbiddle

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#56026 21-Dec-2006 08:39

The accident happened about 1:30PM yesterday and also resulted in a large power outage in the area for most of the afternoon and early evening.

From the TCL status page:

Service Disruption Start: 20 December 2006, 4:17 PM

Estimated Service Disruption End: 21 December 2006, 1:00 PM

Last Updated: 21 December 2006, 7:10 AM

Area Affected: Khandallah, Wellington

Customer Impact: There is a cable cut in Khandallah, Wellington affecting cable TV, local phone and cable modem services.

A truck has hit a pole at the corner of Cockayne and Khandallah cutting the fibre, coax and copper cables.

Technicians repaired the main fault but have encountered secondary fibre damage which is still effecting services.

No ETR as yet.

freitasm

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#56027 21-Dec-2006 08:46

Ok, so it looks like it's restricted to Khandallah and I am in Johnsonville. Obviously not affecting "northern and western suburbs " but a limited area then.

Thanks for the info Sbiddle.

juha

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#56029 21-Dec-2006 09:03

I just had a call from Mathew Bolland, the communications manager at TelstraClear, with an update. Yesterday, at around one in the afternoon, a truck with a large tank on the back went through some overhead cables. It caused considerable damage by stretching the cables, so TCL may have to lay up to a kilometre of new fibre.

Mat says it may take up until tonight before service is fully restored.

Seems pretty fast to me, considering the length of fibre-optic cable that needs to be replaced.

Juha

sbiddle

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#56030 21-Dec-2006 09:15

juha: I just had a call from Mathew Bolland, the communications manager at TelstraClear, with an update. Yesterday, at around one in the afternoon, a truck with a large tank on the back went through some overhead cables. It caused considerable damage by stretching the cables, so TCL may have to lay up to a kilometre of new fibre.

Mat says it may take up until tonight before service is fully restored.

Seems pretty fast to me, considering the length of fibre-optic cable that needs to be replaced.

Running new cable overhead can be done pretty quickly, it's not like they have to feed it through conduit or trenches. Having said that you could argue the problem would have never happened had the cable been underground! :-)

mushion22

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#56031 21-Dec-2006 09:19

I am in Kelburn and our TCL cable net/tv has been down since yesterday afternoon and was still out of action when I left home ~ 30 mins ago. Phone's still going OK though. =S

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juha

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#56032 21-Dec-2006 09:28

sbiddle: Running new cable overhead can be done pretty quickly, it's not like they have to feed it through conduit or trenches. Having said that you could argue the problem would have never happened had the cable been underground! :-)

Well yes... splicing together fibre-optic cabling is a little more involved than jointing copper though :)

Juha

01EG

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#56038 21-Dec-2006 11:17

I live in Aro Valley and it affected me as well.

Do business get a compensation? I'm thinking to host my websites with my TCL plan.

johnr

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#56039 21-Dec-2006 11:30

01EG: I live in Aro Valley and it affected me as well. Do business get a compensation? I'm thinking to host my websites with my TCL plan.

Speak to the truck driver about this.

Can't Blame TCL here

sbiddle

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#56040 21-Dec-2006 11:31

01EG: I live in Aro Valley and it affected me as well. Do business get a compensation? I'm thinking to host my websites with my TCL plan.

TCL have always been generous when it comes to compensation for network outages. You do have to ask however and may not necessarily get a credit on your account but might get something like a calling card.

juha

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#56041 21-Dec-2006 11:40

I don't know if compensation is fair here - the whole thing is clearly beyond TCL's control.

Juha

Bung

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#56045 21-Dec-2006 12:05

johnr: Speak to the truck driver about this.

Can't Blame TCL here

You'd have to know the cable height above the road before letting TCL off. In Miramar Wgtn there have been a few cables crossing roads that have been lower than they should have been.

01EG

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#56046 21-Dec-2006 12:18

johnr: Speak to the truck driver about this.

about what?

johnr: Can't Blame TCL here

why not? is TCL saint?

freitasm

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#56047 21-Dec-2006 12:19

Because in all fairness is not TCL's fault a truck driver hit a pole. If they are working to restore the service, but need to wait for a crew from the power company to put up a new pole, well... What do you know that we don't?

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