Just switched to VF Naked BB - Constant dropouts

Forums › One NZ (including Farmside) › Just switched to VF Naked BB - Constant dropouts - DNS Issue?

otari

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#110598 12-Oct-2012 10:15

Just switched from Orcon to Vodafone yesterday, tempted by the 60GB Naked plan. I'm in the Red Network.

Speed was fine initially, but started having dropouts every 20 minutes last night. DSL light stayed on, solved by restarting the router. A couple of times the connection came back without restarting if I waited long enough.

Previous connection with Orcon was rock solid, never dropped, maybe five outages in three years.

Central Wellington, new apartment building, no land line, nothing else plugged in.

Router is a Dlink 2730B which has performed flawlessly for the past year with Orcon.

Any suggestions besides wiring issue, buy a new router, rain, etc?

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#700063 12-Oct-2012 10:19

Put your address into BCC and see whether you're directly connected to the exchange or served from a cabinet.

ubergeeknz

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Vocus

#700065 12-Oct-2012 10:19

You probably need to confirm if it's the DSL dropping out or just your router. When it happens, see if you can login to the router admin pages and check the status of your DSL and PPP connections.

otari

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#700066 12-Oct-2012 10:20

ubergeeknz: You probably need to confirm if it's the DSL dropping out or just your router. When it happens, see if you can login to the router admin pages and check the status of your DSL and PPP connections.

Yep, router is fine, can still login to the admin and check the settings no problem.

ubergeeknz

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#700069 12-Oct-2012 10:23

otari:
ubergeeknz: You probably need to confirm if it's the DSL dropping out or just your router. When it happens, see if you can login to the router admin pages and check the status of your DSL and PPP connections.

Yep, router is fine, can still login to the admin and check the settings no problem.

And what is the DSL status? Does it show offline?

trig42

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#700070 12-Oct-2012 10:23

Did you have the 2730B with Orcon also?

I Replaced my 2730B about a year ago (with a TP-Link) because it was doing the exact same thing, bad internet speeds, dropouts and lockups.

otari

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#700080 12-Oct-2012 10:26

Behodar: Put your address into BCC and see whether you're directly connected to the exchange or served from a cabinet.

Service area: CPC / Exchange

Dell

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sidefx

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#700081 12-Oct-2012 10:27

Behodar: Put your address into BCC and see whether you're directly connected to the exchange or served from a cabinet.

That looks pretty much the same as the Chorus SAT? If so it doesn't guarantee you're actually on the cabinet even if it shows you within a cabinet boundary, even if that is theory\how it should work - I was on the Red Network, my area was subsequently cabnetised but they left me on Red Network equipment at the exchange (which is something like 5-6km away vs 600metres for the cabinet)

One would hope new connections go straight onto the appropriate cabinet if it exists and is closer though - I believe that's the intention.

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otari

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#700082 12-Oct-2012 10:27

trig42: Did you have the 2730B with Orcon also?

I Replaced my 2730B about a year ago (with a TP-Link) because it was doing the exact same thing, bad internet speeds, dropouts and lockups.

Yep it's been absolutely fine with Orcon, zero dropouts, 16MB/s down speeds. If I'm going to try another router, what should I try? Would love it if I didn't have to buy a new one, but if it works...

otari

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#700086 12-Oct-2012 10:30

ubergeeknz:
otari:
ubergeeknz: You probably need to confirm if it's the DSL dropping out or just your router. When it happens, see if you can login to the router admin pages and check the status of your DSL and PPP connections.

Yep, router is fine, can still login to the admin and check the settings no problem.

And what is the DSL status? Does it show offline?

DSL green light remains on the whole time (until I restart the router). Computer shows connected to network and connected to internet.

I should also mention that Gmail seems to load fine, even when other sites won't load.

sidefx

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#700090 12-Oct-2012 10:36

Try set MTU on modem to 1492 if it's not already?

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otari

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#700091 12-Oct-2012 10:41

sidefx: Try set MTU on modem to 1492 if it's not already?

thanks for the suggestion (and thanks everyone who's offering help) - will try when I get home tonight!

Quic Broadband

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sidefx

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#700092 12-Oct-2012 10:46

otari:
sidefx: Try set MTU on modem to 1492 if it's not already?

thanks for the suggestion (and thanks everyone who's offering help) - will try when I get home tonight!

No worries - it sounds very similar to an issue I had when using an RTA1320 (great little modem if you want one to test with - just grab one from trademe for ~$5-10) on vodafone and half bridging to a router. Basically certain sites would load (google, geekzone) and others wouldn't (amazon and ironically vodafone.co.nz) - Turned out I had to set the MTU explicitly on the RTA1320, even though it worked fine on the default with a TP-Link modem.

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

otari

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#700094 12-Oct-2012 10:51

sidefx:
otari:
sidefx: Try set MTU on modem to 1492 if it's not already?

thanks for the suggestion (and thanks everyone who's offering help) - will try when I get home tonight!

No worries - it sounds very similar to an issue I had when using an RTA1320 (great little modem if you want one to test with - just grab one from trademe for ~$5-10) on vodafone and half bridging to a router. Basically certain sites would load (google, geekzone) and others wouldn't (amazon and ironically vodafone.co.nz) - Turned out I had to set the MTU explicitly on the RTA1320, even though it worked fine on the default with a TP-Link modem.

I actually have an RTA1320 hanging around from my old Orcon connection. Will try and swap that one out as well. How complicated was it to set up the half bridge?

sidefx

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#700101 12-Oct-2012 11:00

otari:
I actually have an RTA1320 hanging around from my old Orcon connection. Will try and swap that one out as well. How complicated was it to set up the half bridge?

Reasonably simple in the end, though it took a bit of reading to get there; I ran it in tandem with a TP-Link router flashed with Gargoyle. It really was a great setup. If you search these forums I think I posted about getting it setup a fair bit.

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

Demeter

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#700602 13-Oct-2012 12:37

Hi otari,

If you are able to PM me your customer number I can have a look at the link for you. At the very least I'd like to look at an analyzer of your line over a 24 hours period.

Edit: I know you mentioned already that DSL stays up, it's the PPP tunnel I'm interested in.

Cheers,
Lon

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