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277 posts

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Topic # 11108 3-Jan-2007 10:40
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Over the Christmas break my TelstraClear Modem (SB4100) started to play up (going off-line intermittently). I placed a call yesterday and the Helpdesk agreed to replace the cable modem. Trouble is the earliest the technician can come to do this is Sunday.  Being an impatient sort, I find this a long time to wait and be without Internet access. Can I go out and buy my own cable modem?  Is that an option  - or should I seek treatment for my Internet addiction :-)

(Moderator edit (BG) - Edited topic title to add 'cable')




Tinshed
Wellington, New Zealand


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  Reply # 56787 3-Jan-2007 10:57
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No you can only use the TCL supplied modem. There is nowhere in NZ you could buy one anyway..




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  Reply # 56788 3-Jan-2007 11:16
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sbiddle - thanks for the prompt reply.  But what will I tell the children? :-)




Tinshed
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  Reply # 56790 3-Jan-2007 12:05
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Tinshed: sbiddle - thanks for the prompt reply.  But what will I tell the children? :-)


Maybe they could go outside in the freezing cold with a rugby ball and get hypothermia..


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  Reply # 56792 3-Jan-2007 12:26
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tell them to campaign outside your TCL building ..

make sure you get compensation !!!!! - hopefully its only the modem at fault, its taken me at least a month to solve my problem

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  Reply # 57745 12-Jan-2007 20:16
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The old SB4100's are notoriously inefficient & flakey since major upgrades have been made to the HFC Network in Wellington.
I'd suggest you call 0508888800, go to faults & explain that you old 4100 keep dropping offline

R



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  Reply # 57761 13-Jan-2007 08:43
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ralphski -Thanks for that info, I had suspected as much and it explains the flakiness I had been experiencing.  The technician came and replaced the modem with the latest model, which is not only smaller, and nicer colour (that was my wife's comment anyway), than the old 4100, it is a 100% more reliable.  Since it was installed, I haven't had any problems and the speeds are noticeably faster.  So, all's well that end's well.




Tinshed
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  Reply # 57813 13-Jan-2007 23:00
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Yeah, That s SB5101. BTW U cant use your own cable MDM, --even if you can get one, coz the MAC address needs to be registered in the network with your IP address. Have fun! 


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  Reply # 57816 13-Jan-2007 23:07
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CCIER:

Yeah, That s SB5101. BTW U cant use your own cable MDM, --even if you can get one, coz the MAC address needs to be registered in the network with your IP address. Have fun!


I have a network adapter (not a cable modem), with a simple text box in the config that lets you enter any mac address you want to spoof...




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