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Topic # 11125 4-Jan-2007 13:06
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Prior to Christmas, I purchased the “on special” Linksys PAP2T from Dick Smiths, signed up with the Xnet VFX Service and asked them to leave Line 2 open so that I could configure it for the iTalk service I had already. I had a couple of initial problems with the first configuration file in that it kept clearing the Line 2 settings, but that was resolved by the Help Desk.

However, I have a further ongoing problem and still have a case open, but am beginning to wonder if I have faulty hardware. The issue is that whatever phone is plugged into Line 2 will not ring. I initially thought that this was only happening with the VFX service configured on Line 1, but on doing some further testing and factory re-setting the PAP2T in the last couple of days, I have discovered some very odd symptoms:

  • If phone connected to Line 1, it rings fine for incoming line 1 call, with either VFX config file loaded, or manually configured with iTalk settings. 
  • If phone connected to Line 2 and call comes in on Line 2, phone on Line 2 does not ring, but call can be answered if phone picked up.
  • However, if phone connected to Line 1 and call comes in on Line 2, phone on Line 1 will ring and when picked up stops ringing and disconnects Line 2 call.

I’ve pretty much decided it should not work like this, but just wanted to check whether anyone else using a PAP2T can confirm if they are experiencing similar symptoms?



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  Reply # 56852 4-Jan-2007 13:33
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allan:

...but just wanted to check whether anyone else using a PAP2T can confirm if they are experiencing similar symptoms?


Hi Allan,
I'm also using a PAP2T with VFX but only have Line 1 in use so I can't confirm anything regarding Line 2.

In my experience, the iTalk service was hopelessly unreliable for incoming calls.  I had exactly the symptoms you have described on Line 1, hence my decision to switch to VFX at the start of November.  VFX has proven totally reliable during that time.

I have 3 different phones (Uniden + Old Telecom phone + Cordless phone) plugged into the Line 1 port, as well as MySky, and all the phones ring every time with VFX.

I would say your problem is caused by the VFX settings (which are locked down for all but the Line 2 page of the PAP2T) being incompatible with iTalk.  WorldxChange did warn people that this would possibly happen.

Probably the best idea would be for you to set up call forwarding from iTalk to your VFX number.  This shouldn't cost anything but it means you have to continue paying iTalk $9.95 per month.

I hope that helps.

Cheers,
Grant.



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  Reply # 56865 4-Jan-2007 14:53
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Grant17:
I would say your problem is caused by the VFX settings (which are locked down for all but the Line 2 page of the PAP2T) being incompatible with iTalk.  WorldxChange did warn people that this would possibly happen.


Thanks for your reply, but I actually don't think that's it, because I have discovered that if I factory reset the device and just enter the iTalk settings alone on Line 2, I get the same no ringing problem if the phone is plugged into Line 2. If I leave the iTalk settings configured on Line 2, but physically plug the phone into Line 1, it rings - but disconnects the incoming call as soon as that phone is picked up.

Alternatively, with iTalk configured on Line 1 and phone physically connected to Line 1, all works fine.

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Biddle Corp
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  Reply # 56876 4-Jan-2007 16:01
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What type of phone are you using? Have you tried a different phone at all?

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  Reply # 56892 4-Jan-2007 17:20
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Sorry I have been away for a few days and have not caught up with this yet, we are a little light on the ground over the Christmas period Wink sorry, first thought  is if you have reset the device to factory and still seeing the same issue with italk settings then this is not not normal working for this device and I would agree that it is possibly a hardware issue. I have not herad or seen this issue with any PAP2 device, the only issue that we have seen is cetain types of phones not ringing but not the type of symptons you are describing. My suggetsion is take it back to DS and request a replacement advise us the new MAC and we will reprovision the device and go from there.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 57087 6-Jan-2007 11:41
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Hello Allan,

I've been dealing with you about this one via our help system. I've left the current ticket open in the system and will watch this thread for further updates as well. If you do get a replacement pap2t please fire off an email to me via the help system with the new mac address details and i'll foward them through to the guys to update your profile.





Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





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  Reply # 58267 18-Jan-2007 14:44
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sbiddle: What type of phone are you using? Have you tried a different phone at all?


Just reporting back on the resolution to this. Your suggestion turned out to be right on the money - turned out to be a faulty phone that was causing all my inconsistencies. I was using a quite old Telecom (Alcatel) "Everyday Phone" and once I removed that and substituted a Pacific Telephones 852 model - all suddenly came right.

I now have the VFX autoconfigured service running happily on Line 1 with my own settings for iTalk entered on Line 2 with no further ringing problems.


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