Roaming problems with Treo 750v, but not with i-mate Jasjar

Forums › One NZ (including Farmside) › Roaming problems with Treo 750v, but not with i-mate Jasjar

freitasm

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#11159 6-Jan-2007 13:36

Hello there... I have just arrived in Los Angeles and I am glad I have the i-mate Jasjar with me as a backup. The Treo 750v can send and receive SMS, but it won't place or receive any voice calls - it always returns "Network busy". I transferred the SIM card to the i-mate Jasjar and had no problem placing phone calls.

Anyone had similar experiences?

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sbiddle

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#57097 6-Jan-2007 15:59

At least you'll be in the right place soon to ask the experts - Palm are at Concierge Ctr, Sands 69403G

bradstewart

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#57099 6-Jan-2007 16:18

More good news for Vodafone...

Maybe Paul Brislen has some answers...

johnr

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#57101 6-Jan-2007 16:20

bradstewart: More good news for Vodafone...

Maybe Paul Brislen has some answers...

With SIM working in another handset I would say this is not a network issue!

When roaming you are not logged onto the Vodafone NZ network!

Would be interesting to know why the Treo is doing this and Jasjar is not!

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#57102 6-Jan-2007 16:26

The fact that the sim works fine in another handset infers that the Treo 750 is at fault, so therefore I'm sure that is Vodafones problem. Unless of course they no longer take responsibility for their phones.

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#57104 6-Jan-2007 16:31

The phone is a Treo 750V

Is phone logging onto the 3G network or 2G more information would be required

bradstewart

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#57105 6-Jan-2007 16:33

Yes thats what I said.... So?

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johnr

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#57106 6-Jan-2007 16:36

Brad for Gods sake I hit post reply to quick!! was still typing

I was doing 2 things at once.

bradstewart

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#57107 6-Jan-2007 16:43

Ah well it's good to see you know where the edit post button is. But how is anyone supposed to know an edit has been made? Could you please add a 'self edit' note for future reference.

Cheers

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#57108 6-Jan-2007 16:49

A post saying its a treo 750V does not add much value!

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#57109 6-Jan-2007 16:55

No lol. Hence my WTF... It does make more sense now. I would assume it would be conected to 2G since Cingulars 3G network isn't hugely widespread from what I've read. But I'll let Mauricio answer that

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#57110 6-Jan-2007 17:05

It does sound like a phone issue rather than a network one and... let's not get carried away with corporate spokestrolls coming in here to comment. Annoying as it is for Mauricio, it's hardly a major problem that Paul needs to get involved with (unless he particularly wants to, of course). Could be anything from a configuration problem to a faulty phone or a soft/firmware bug - it's hard for Vodafone to diagnose that remotely.

Juha

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freitasm

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#57121 6-Jan-2007 21:55

Just checked in, after five hours delay in LAX, and a lost suitcase. The Cingular SIM card was here waiting for... Inserted it and worked. Reinserted the Vodafone SIM and it didn't work, but with both Network type (GMS/UMTS/Auto) and Network Band set to Auto.

After I manually changed the band to 1900MHz/850MHz the Treo 750v worked while roaming on Cingular. It seams the firmware is not finding the correct band, even if in Auto mode.

I will send this feedback to the proper people at Vodafone.

I didn't want to start a "Voda/Non-voda problem" type of thread, just looking for anyone with similar experience.

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#57125 6-Jan-2007 22:37

Will keep this in mind with travels taking me over that way early this year.