So ive been a telstraClear cable customer for years. I arrived home yesterday to find my internet cut off. After calling them up they informed me my bill was quite overdue. I checked my bank statements and i had the payments gone out so told them there must have been some mistake. They looked into it and arrogantly informed me that I was in fact in credit by $150 with no apologies at all. They also said there would be a 48 hour wait before i could get reconnected. This is bloody rediculous because i am a IT student in the middle of third year exams and i need the internet to remote into a cisco lab set up i have at home. Its added unneeded complications coupled with the fact they have not been apologetic at all and I am still without internet.
ill change providors later this week but i really feel i need to vent my frustration on this issue.