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Topic # 11173 7-Jan-2007 19:51
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Hello All,

This post is just a general "info" post and not meant to be a b&m session.

I got my latest bill from TC today and thought id add up all of the charges, never thought of doing it before, and found that they were overcharging me. Ok so it was only 3cents, but still it got me thinking. I then looked at three or four other bills that i still had lying around and found them to also be overcharging me by 1 and 2 cents.

I thought Id call TC about this just to let them know as it could be alot of people who are getting affected by it. The lady who i spoke with was helpfull and she too added up some of my accounts and found that i was being overcharged. She said she would talk to her supervisor and call me back.

She called me back around 10 minutes later and told me that she can give me $10 credit. I let her know, as i had when I fist called, that i was not concerned about being credited for it, but wanted to let them know that it could be happening to all of their customers. When I told her that again she told me "$10 should be more than enough to cover me for the next 15-15 years" and that to change "the hole billing cost them millions of dollars and take years to do". And that "thier sweedish roundign system must have problems".

I tried to explain that i wasnt concerned about any money from them, just that it could be alot worse than just one person.

Now if there is a worse case scenario TC will be maikign alto of money off us. According to their website they have around 235000 customers (both business and home). I im loosing around 50cents every 18 months. So nationwide TC could be making $78,000 per year off services which we never get.

Once again this is just me having my say, and everyones more than welcome to say that this would never happen etc etc :D

I just want to add, I am on the Triple services with 40G 10mbps with extra phoneline and tv decoder, which could mean it only affects people on similar plans, and therefor $78,000 could be a bit exagerated :D

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  Reply # 57247 8-Jan-2007 19:00
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I have got a reply from TC regarding my billing..

For opening my big mouth, it turns our that they have been undercharging (giving discounts where they shouldnt apperntly) so my bill looks like it will be going up by around $20 :p

Also, here is their response as to why my account was always out by a couple of cents.

"Thank you for your email. I have looked into both your billing and our billing history for you and it appears that both are different. This is most likely due to the GST rounding on accounts which can affect balances by a few cents."

Which makes me wonder on when do they do the GST?, and to how many decimal places?? so that it affects the end total. (I know some companies use three decimal places for some reason?)

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  Reply # 57251 8-Jan-2007 19:15
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GST on billing systems can be a nasty thing due to rounding. Prices need to be advertised incl GST or the commerce commission accuses companies of midleading advertising (even though advertising excl GST is not illegal.. but should be) but the second you start billing services excl GST and then adding GST you get whierd numbers.

Vodafone got stung big time a few years ago for advertising SMS as costing 20c when they were charging on account customers 18c + GST which is 20.25c. Now on account customers pay 17c + GST which works out at under 20c. To make matters worse somebody like Vodafone has to take into account roaming calls which are zero rated for GST purposes.





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  Reply # 57255 8-Jan-2007 19:57
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What i dont understand is where they start addign the GST content?

All prices advertised include GST and so do all prices on the bill.

Yet the individual charges on the bill do not come to the total on the front of the bill?

My accounting skills are very poor, basically i know how to use a calculator, yet i can figure out of to make sensible GST and ex GST prices for a small business which i work for

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  Reply # 57258 8-Jan-2007 20:09
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I'd guess that TCL detail their prices incl GST yet the total is those individual values excl GST added up and GST is then added. This would explain minor rounding errors.



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  Reply # 57743 12-Jan-2007 19:02
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I have just received copies of all of my bills since joining TCL and after 18 months I have been over-charged by a whopping 18cents!!! :D

The overcharging started in February 2006, this is when the first bill came through for upgrading my services from a simple phone line to their triple services deal.

The excess on the bills is never more than 3cents and sometimes there is no overcharging.

I was very happy with TCL giving me a $10 credit (this means they can overcharge me for the next 80 years!!) :D and with how quickly they organised a credit and copies of all of my statements for free!! (pitty banks can't do this).

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