This post is just a general "info" post and not meant to be a b&m session.
I got my latest bill from TC today and thought id add up all of the charges, never thought of doing it before, and found that they were overcharging me. Ok so it was only 3cents, but still it got me thinking. I then looked at three or four other bills that i still had lying around and found them to also be overcharging me by 1 and 2 cents.
I thought Id call TC about this just to let them know as it could be alot of people who are getting affected by it. The lady who i spoke with was helpfull and she too added up some of my accounts and found that i was being overcharged. She said she would talk to her supervisor and call me back.
She called me back around 10 minutes later and told me that she can give me $10 credit. I let her know, as i had when I fist called, that i was not concerned about being credited for it, but wanted to let them know that it could be happening to all of their customers. When I told her that again she told me "$10 should be more than enough to cover me for the next 15-15 years" and that to change "the hole billing cost them millions of dollars and take years to do". And that "thier sweedish roundign system must have problems".
I tried to explain that i wasnt concerned about any money from them, just that it could be alot worse than just one person.
Now if there is a worse case scenario TC will be maikign alto of money off us. According to their website they have around 235000 customers (both business and home). I im loosing around 50cents every 18 months. So nationwide TC could be making $78,000 per year off services which we never get.
Once again this is just me having my say, and everyones more than welcome to say that this would never happen etc etc :D
I just want to add, I am on the Triple services with 40G 10mbps with extra phoneline and tv decoder, which could mean it only affects people on similar plans, and therefor $78,000 could be a bit exagerated :D