Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




637 posts

Ultimate Geek


#111994 22-Nov-2012 10:09
Send private message

As work pays the mobile bill I rarely call Customer Services - maybe 3-5 times in the past 5 years of this job.

I had a 'how to read the invoice' question this morning so rang 777 and was put through immediately to a CSR who pleasantly and more importantly for me, patiently, answered the question.  
As we were looking at the invoice she quickly noted that my usage was way under subscribed for the plan I was on and suggested a more suitable and cheaper alternative.  Again, it was the pleasant and non-sales like manner that was the impressive bit.

So being the good corporate citizen and cutting costs, I've gone from:

Old (retired) Smart3 plan - $82 per month
- 120 mins which at some stage went up to 240 mins (which I wasn't aware of)
- 2500 txts
- 3GB of data of which I averaged 220 MB over the past 4 months

to 

Smart $65 plan - $55 per month (includes $10 discount for a 12 month contract)
- 200 mins + 200 bonus mins
- 1000 mins to a dedicated number
- free Voicemail checking
- 2500 txts
- 1.25 GB of data, originally 250 MB of data to which she generously added an extra 1 GB after I expressed concerns

Aside from the drop in base price, a quick estimate sees the extra minutes saving an additional $50-70 on an average bill of $230 per month.  The accountant's gotta be happy with that.

And its taken me more time to type this post than it did to arrange.

Thanks Vodafone, awesome work.  And if any VF rep wants a name so they can throw bouquets at this girl then feel free to message :)

Create new topic
19282 posts

Uber Geek
Inactive user


  #721181 22-Nov-2012 10:14
Send private message

I am sure you also get free Voice mail access now?

PM me some details and I will pass on the feedback and thanks for taking some time to post the feedback

John



637 posts

Ultimate Geek


  #721191 22-Nov-2012 10:26
Send private message

johnr: I am sure you also get free Voice mail access now?

PM me some details and I will pass on the feedback and thanks for taking some time to post the feedback

John


Not sure about the Voice mail, apparently its been coming off the included minutes.

Have PM'd.  It was really good service, worth posting about.

 
 
 
 


gjm

757 posts

Ultimate Geek


  #721196 22-Nov-2012 10:35
Send private message

always good to hear positive stories. I've even stopped referring to them as vodafail after a number of consistently positive experiences over the last 6 months - year. Thumbs up.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

1949 posts

Uber Geek

Subscriber

  #721200 22-Nov-2012 10:41
Send private message

+1 for Vodafone... all my experiences have exceeded expectations.

Ive been a fixed line and broadband customer for many years.


I iz your trusted friend
5851 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #721211 22-Nov-2012 11:02
Send private message

That's some good deal... I had a couple of calls from Vodafone CSR, but both times, they failed to entice me with anything potential. Instead I was asked am I happy with my current plan (Smart2) which I said I am... because I have 3GB data. But they failed to entice me with extra 1GB data on top of the 250MB even though I'm average around 200MB each month so far...

What I really am hoping for is to merge my partner's account (phone number and tablet number) into my account for just single bill... Is that doable I wonder?




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


19282 posts

Uber Geek
Inactive user


  #721213 22-Nov-2012 11:11
Send private message

I am speaking to the rep now tigercorp and they have confirmed free calls to VM

Also passing on the feedback to team manager and higher :)

John

1917 posts

Uber Geek


  #721217 22-Nov-2012 11:16
 
 
 
 




637 posts

Ultimate Geek


  #721228 22-Nov-2012 11:40
Send private message

johnr: I am speaking to the rep now tigercorp and they have confirmed free calls to VM


Oh yep, I misunderstood, I meant there wasn't free VM access on the old plan.



637 posts

Ultimate Geek


  #721231 22-Nov-2012 11:42
Send private message

SteveON: If only that plan was online ... http://www.vodafone.co.nz/phones-plans/plans/smart-data/


Its the $65 plan here - http://www.vodafone.co.nz/phones-plans/plans/smart/

The extra 1 GB was at the CSR's discretion.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.