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6 posts

Wannabe Geek


#112707 17-Dec-2012 22:36
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Hi,

Is anybody having problems with Vodafone right now (Crummer Road / Ponsonby area)? Mine started a few days ago. I noticed that the speed was very slow and almost unusable. I figured it would fix itself within a few days but I was wrong. 

I have already contacted Vodafone through email using the "Contact Us" form from their website but I feel a bit helpless and it thought that it would be good to have a conversation with someone regarding this problem. I have done all the troubleshooting and diagnostics.

FYI: The are people working outside my apartment for a few days now. They are doing some digging on the side of the road, etc. Could it be causing the problems? Maybe the cables have been damaged?
 
I have attached screenshots from my modem below.

Thanks so much!

- sinusss

v

s

b

a

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709 posts

Ultimate Geek

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Vodafone NZ

  #734686 19-Dec-2012 07:41
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Hi sinuss,

You have a downstream rate of 21Mbps so your problem isn't slow synch, it is throughput. There are so many variables that could cause this that it really is best if you call up the callcentre and get them to troubleshoot and log a ticket if neccesary. I am not personally aware of any fixed line issues in Ponsonby at this stage, so if there is a issue, it really needs to be brought to the helpdesk's attention ASAP.

I should warn you though, in most cases however, throughput problems ends up being an internal network or computer malfunction.

^LS





19282 posts

Uber Geek
Inactive user


  #734687 19-Dec-2012 07:49
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Have you done an isolation test?


 
 
 
 


Hawkes Bay
8477 posts

Uber Geek

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  #734688 19-Dec-2012 07:51
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Its hardly ever a coincendence when peoples sync is great, but speedtests are round numbers (from a computing perspective) of 64Kbps...

Are you over your cap? Being handbraked?

Ring Vodafone.

Note to readers - sort out extreme speed problems as soon as you notice them - if it's a contractor issue, best to get sorted while they are still there with trenches still dug!







19282 posts

Uber Geek
Inactive user


  #734690 19-Dec-2012 07:54
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Tony has a very valid point have you called and made sure you are not rate limited?



6 posts

Wannabe Geek


  #734848 19-Dec-2012 11:27
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Hi,

I have tested again this morning. And the speed is significantly better.





This was taken around 8AM this morning. Last night I got the same speeds as posted in the first screenshots.

I did not change any settings, etc.

I am already in contact with Vodafone and will send these screenshots to them.

What could be the problem? Now I know it is not my local setup or my phone line.

Thanks!

540 posts

Ultimate Geek


  #734850 19-Dec-2012 11:34
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The most likely explanation is that you exceeded your broadband data cap and were rate limited to 64 kbps as a result

Banana?
4947 posts

Uber Geek

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  #734860 19-Dec-2012 11:50
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Except the 0.64Mbps as shown in the OP is not 64kbps, it is 640 kbps.

 
 
 
 


383 posts

Ultimate Geek


  #734918 19-Dec-2012 13:38
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I'm curious how you know it cannot be your local setup or phone. I've dealt with these sort of problems for years now and I don't 'know' for sure what the cause is until I have actually solved the problem.

I really suggest with troubleshooting you be careful to not dismiss possibilities without isolating them from the problem first. With your type of problem there can be a large number of variables meaning isolating the issue can be challenging.




Please note: I have a professional bias towards Vodafone.



6 posts

Wannabe Geek


  #734921 19-Dec-2012 13:43
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@Jaxar, this is because I have ran the same tests but on different times. At around 8PM last night and at 8AM this morning.

IMHO, this would eliminate that there is something wrong with my phone line or my local setup because at the 8AM test, I was able to reach my "acceptable" speed.

I also have not exceeded the bandwidth and I always pay the bill on time.

Hawkes Bay
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  #734928 19-Dec-2012 13:55
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Your conclusion that it cannot be local because of variances of performance based on time is totally flawed.

These variances can occur even with (or because of) local problems.

You need to perform a standard isolation test and go from there.









6 posts

Wannabe Geek


  #735325 20-Dec-2012 10:14
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Just an update, the connection was fine last night. I did a couple of tests and they were good,
I did not change or update anything on my end.

I have asked Vodafone what the cause was and how they were able to fix it - just waiting for their response.

Here are my updated tests.





Will be doing another test tonight. Hopefully it is fixed for good.

Thanks :D

19282 posts

Uber Geek
Inactive user


  #735352 20-Dec-2012 10:39
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sinusss are these speedtests done over WIFI or cable direct into the modem?

I have also sent you a PM requesting your Vodafone user name details



6 posts

Wannabe Geek


  #735369 20-Dec-2012 11:15
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The earlier tests were done with the cable. The latter ones - including the good connection was done over wireless. My bad, I just got home to work, did the test and then forgot to connect it back to the cable.

*Just replied to your PM.

Thanks!

19282 posts

Uber Geek
Inactive user


  #735370 20-Dec-2012 11:17
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I have no PM from you



6 posts

Wannabe Geek


  #735723 20-Dec-2012 21:06
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Suweeettt. I just got word from Vodafone and they have found the problem. It was a capacity issue within my local phone exchange. Very good support from Vodafone. ;)

Thanks so much guys!

Here, beer for everyone...

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