[TelstraClear] My Belkin A+G Wireless router keeps on locking up

Forums › One NZ (including Farmside) › [TelstraClear] My Belkin A+G Wireless router keeps on locking up

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#11274 13-Jan-2007 12:50

I have a Belkin A+G Wireless router/switch that I use to manage my TCL cable internet connection. It sporadically locks up and loses all connection to the Internet (browsing dies, downloads stop etc.) and the wireless side also fails. When this happens I can't even access the router from a browser. The only fix is to power cycle the router. As you can imagine this is pretty annoying.

I have 2 wireless A clients connected to the WAP and 2 wireless G clients.

Belkin have sent me 2 replacements but all exhibit the same symptoms. They cannot reproduce the problem but since they are in Auckland, they cannot reproduce the same environment since there is no cable Internet up there. I am wondering if it's something to do with the TCL cable and/or the Surfboard modem (I have the 5100)

Any ideas would be greatly appreciated. I am tempted to drag out my old D-Link router, connect that to the modem, and use the Belkin only as a WAP.

Thanks

Larry

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

CCIER

6 posts

Wannabe Geek

#57820 14-Jan-2007 00:59

Dun think it has anything to do with whether u r using cable or adsl. R u using manual or auto IP config?

russjones

9 posts

Wannabe Geek

#57821 14-Jan-2007 01:59

Can you still ping it when it's dead? It sounds to me like the firmware is crashing for some reason. What that reason it though would be almost impossible to tell. Really I'd expect Belkin to get a little more involved in sorting the problem out for you. Even if the router is recieving dud/werid packets from the Telstraclear network that shouldn't cause the router to lock up on you.

My only other suggestion would be to check that it's not overheating, where do you keep the router? Is it connected to a good, stable power supply? Are there dodgy things (dehumidifers, flashing lights etc) plugged into the same power board? Try using a different power board/supply and see if that helps.

If not push the problem back to Belkin.

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#57823 14-Jan-2007 09:03

I am using cable. TCL only offers static IP. The device is well ventilated - well it sits on an open shelf. I can't ping it when it's down.

Belkin won't help anymore. I purchased this in the US and the first unit exhibited this problem. I contacted Belkin US who told me to contact Belkin NZ. They have been reasonably helpful in that they have replaced the unit twice but on the last one, they said that's all they could do since 1) they can't reproduce the problem and 2) they didn't sell me the unit!

There are no firmware updates available for the unit. It's interesting that as soon as I power cycle it, it fixes itself so it sounds like some sort of code issue in the firmware. That could be caused by just about anything whether it's the routing side or WAP side. As I noted, next step is to remove its routing function and just see if it lasts as a WAP. I wish I could find a replacement brand but there are very few A+G routers around the place these days. I moved in 802.11a a while ago since I wanted high speed in the house and 802.11g wasn't that common then. I guess I could go all G and ditch the A but that means upgrading a few machine's network adapters.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

CCIER

6 posts

Wannabe Geek

#57860 14-Jan-2007 14:37

Sorry if it confused you, but I meant are you using auto IP or manual IP for your LAN? As sometimes auto IP could cause IP conflict, which could be fixed by a simple power cycle. Russjones is right, overheated hardware could cause the lock up as well. and that happens a lot in summer time.

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#57862 14-Jan-2007 15:55

Three of the PC's are using auto IP (DHCP), two have static IP. I live in Wellington so heat isn't an issue :) But I do notice that the base of the unit is a bit warm

Larry

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

CCIER

6 posts

Wannabe Geek

#57901 14-Jan-2007 23:28

Strongly recommand U to use static IP on all of em.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

geekiegeek

2513 posts

Uber Geek
+1 received by user: 625
Inactive user

#57904 15-Jan-2007 06:28

How hot is the router when it fails? I had a similer issue with my dynalink ADSL WiFi router where it would lock up in the same way that yours is. Turned out that it only did it in summer when the outside temp got up over 21-22 degrees. I managed to fix it by taking the top off so that therte was more airflow.

When I was looking around on the net for fix's I came across a lot of people in Australia with the same problems with different routers overheating due to there hot weather. Some had even installed fan's in the routers.

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#57945 15-Jan-2007 15:17

Don't know since I usually mutter a few curse words and power cycle it :) But I have checked when it's running and the underneath is a bit warm. I might try positioning it on my shelf with more air space underneath and see how that goes. But interestingly it ran most of the weekend with no lockups.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.