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104 posts

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#113777 28-Jan-2013 10:34
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Hey guys,

A friend of mine has recently connected to ADSL at his place (for the first time) with Vodafone.  His modem connects with a speed of ~7000kbps but he only gets a download bandwidth of 3000kbps.  We've tried with nothing else plugged into the line except the modem, and connected via cable etc, but doesn't seem to make a difference.

Any ideas of things to try, or causes of this?  

I've attached a screenshot of the ADSL connection data - does anyone know whether this gives any clues?

Have tried a different router to make sure that wasn't the prob





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  #751846 28-Jan-2013 10:53
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We abouts approx? Sounds like he is connected to a Conklin.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

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Master Geek


  #751847 28-Jan-2013 10:56
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Conklin??

He's on Laws Road, Dannevirke.  ADSL has only just become available there (6 months ago)

Cheers

 
 
 
 


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  #751858 28-Jan-2013 11:15
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Hi, a Conklin is a small DSLAM that can have one or two E1's as uplinks, therefore limited to 2 or 4Mb/s uplink, it sounds like one has been removed from service elsewhere (probably upgraded to an ISAM) and redeployed here.

Cyril



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  #751865 28-Jan-2013 11:22
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Ok - interesting to learn something new. I guess it's only Chorus themselves that'd be able to confirm if that's the case?

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  #751876 28-Jan-2013 11:29
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What does the Chorus SAT tool say for the address?

http://www.chorus.co.nz/service-availability-tool

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  #751877 28-Jan-2013 11:30
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Hi there,

Your friend appears to be using quite an old modem:

His attainable rate suggests he is on an ADSL2 line however his modem has sync at ADSL1 rates - unless it has been set up to do so this, it indicates the modem is quite a few years old and your friend would instantly benefit from getting a new one. (I would recommend that he gives us a call to organize a modem from us).

Outside of this, based on his attenuation I would also expect that attainable rate to be higher - the fact that it's lower than expected would point towards something not being quite right physically speaking - perhaps he doesn't have filters on all devices, or one of the filters is a tad faulty, or the house wiring is sub par.

I'd say start with this:
1. Get a new (ADSL2+) modem.
2. Use the filters that come with the modem to replace the existing house filters.

By this point you should see a good increase and hopefully will not have any more problems. If you still do then personally I would have a look at having a splitter installed, let us know how you go :)

-Alex



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  #751883 28-Jan-2013 11:36
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Hi Tudorale,

Thanks for the reply.  The routers we've tried are both brand-new, ADSL2+ routers.  The first was the Vodafone Home Gateway router, the 2nd a brand new Netcomm router.

A splitter would be a good option to try.

 
 
 
 




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  #751886 28-Jan-2013 11:40
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Have just run the Chorus SAT tool, which shows it as being ADSL2+ area. But the routers were definitely connecting with G.DMT not ADSL2+

Where to from here?

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  #751890 28-Jan-2013 11:44
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How far from exchange? There could be a Conklin between exchange and his address. PM the address if you like and I'll have a sift through the cabinet list etc.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  #751891 28-Jan-2013 11:44
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Yeah it's been covered here before, but it's not enough to just remove all other devices from their sockets to test. Without a master splitter installed your modem is exposed to the entire home wiring setup, including internal reflections from unterminated legs etc. A master splitter isolates the modem from the rest of the birds nest of wiring inside the home, effectively giving it a clean direct connection to the incoming line.

If you're already using an ADSL 2+ modem then a master splitter really should be the next step.

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  #751898 28-Jan-2013 11:52
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I would get the house wiring checked out by an expert that knows what they are doing



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  #751912 28-Jan-2013 12:06
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Johnr wrote:
"Also call Vodafone tech support and get them to log a job with Chorus to check the line profile is set to ADSL2+"

Thanks I will do, cheers


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  #751933 28-Jan-2013 12:30
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OK, I have the answer:
Address is 7-8Km from the exchange. You are definitely not connected to exchange with those stats and distance. I am 99% sure your are connected to cabinet DV/AB approx 1km further up the road. This is due for RBI upgrade Year 4, Q1; so July 2014 onwards. This cabinet now is 99% sure to be a Conklin, so approx less that 4Mbps is the most you will get here.

Vodafone can do a full prequel on that address to confirm 100%




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  #751935 28-Jan-2013 12:32
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If connected to a Conklin then the speeds they are getting should be expected



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  #751937 28-Jan-2013 12:34
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coffeebaron: OK, I have the answer:
Address is 7-8Km from the exchange. You are definitely not connected to exchange with those stats and distance. I am 99% sure your are connected to cabinet DV/AB approx 1km further up the road. This is due for RBI upgrade Year 4, Q1; so July 2014 onwards. This cabinet now is 99% sure to be a Conklin, so approx less that 4Mbps is the most you will get here.

Vodafone can do a full prequel on that address to confirm 100%


Thanks Baron,  Appreciate your help

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