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15 posts

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Topic # 113794 28-Jan-2013 15:32
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I am on the Vodafone 100GB Naked DSL plan. My plan rolled over a couple of days ago but the usage meter is still showing 0GB. Anyone else seeing this?

I emailed onlinecare@vodafone.com and got a "I have looked in our system and it shows there has been no usage since Saturday. If that’s not true, it’s best to give our broadband team on 0800 438 448 as they can investigate further." - like I'm going to spend hours on the phone asking them to fix something that benefits me?!

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  Reply # 752053 28-Jan-2013 15:34
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Working fine for me and I have nDSL



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Geek


  Reply # 752066 28-Jan-2013 15:53
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Any idea what might cause it to stop recording usage?

 
 
 
 


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Geek

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  Reply # 752071 28-Jan-2013 16:00
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Would you be able to please PM me your customer number and/or BB username and I will have a look into this.

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  Reply # 752074 28-Jan-2013 16:10
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Thanks for that, I've had a look and your login has not been online since 13:08 24-Jan which explains why no usage has been recorded.

I would expect your modem is currently configured with somebody else's details, would you be able to check the modem settings? - let me know if you need help with this.


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  Reply # 752079 28-Jan-2013 16:20
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Where did you get the modem?



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Geek


  Reply # 752081 28-Jan-2013 16:25
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It's the standard Broadband Complete modem I got when I signed up. I will get around to checking the settings eventually, it's obviously not a priority for me right now since the connection is still working.



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  Reply # 752834 29-Jan-2013 18:21
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..and now the connection has stopped working. An hour on the phone to arrange a tech. Will update this thread when they get to the bottom of it.



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  Reply # 753692 31-Jan-2013 10:22
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Tech came, for some reason I had been unplugged at the cabinet down the road. Said it was probably related to neighbours getting work done. Back on topic though: the usage meter is working now. Seems too big a coincidence for all this to not be related. If anyone has a similar experience and finds this thread I would be very interested in hearing about it.

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Ultimate Geek
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  Reply # 753765 31-Jan-2013 11:36
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majsty: Tech came, for some reason I had been unplugged at the cabinet down the road. Said it was probably related to neighbours getting work done. Back on topic though: the usage meter is working now. Seems too big a coincidence for all this to not be related. If anyone has a similar experience and finds this thread I would be very interested in hearing about it.


It might seem like a big coincidence but the two pieces of technology involved in this situation are actually very far removed from each other. The only changes that can be made at the exchange to affect Vodafone's bandwidth monitoring is turning the connection on and off. As in turn the BB off and therefore no data can be transferred.

The above statement relates to VF in particular as I understand some ISP's monitor the bandwidth useage using different methods.




Please note: I have a professional bias towards Vodafone.



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Geek


  Reply # 753768 31-Jan-2013 11:45
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The only changes that can be made at the exchange to affect Vodafone's bandwidth monitoring is turning the connection on and off. As in turn the BB off and therefore no data can be transferred.


Data was being transferred, but nothing was being shown in the usage meter. Or have I misunderstood what you are saying?

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Ultimate Geek
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  Reply # 753801 31-Jan-2013 12:44
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Really all I am saying is the two problems will not be related and that it will be coincidental. If data is being transferred and it is not showing in the useage meter the problem won't be at the exchange.




Please note: I have a professional bias towards Vodafone.

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