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Forums › Vodafone New Zealand › [TelstraClear] Billing dates vs. contract dates and termination fees - another trap


2 posts

Wannabe Geek


Topic # 114417 19-Feb-2013 14:05
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Hi all having a rant here while waiting (again) for the TC call centre to answer...

I signed up for TC broadband; service started 8 November 2011.  Was billed every month from 8th to following 7th.  Changed ISP; new service started 8 November 2012.  I reckon I was with TC for exactly one year.

Now the fun part - I've received a $199 bill for early termination fee.  Why? Because my contract date was 14th November 2011 - i.e. it took 6 days from when the service started to when the contract started.  So according to TC I terminated 6 days early.

Fair? I don't think so!  

Still no answer from the call centre, so I'll hang up now and press "Post new topic"

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566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 765789 19-Feb-2013 14:22
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Hi David. Please PM me with the account number and a contact name and number and I'll ask one of the team to look into this for you.

Cheers, Gary



2 posts

Wannabe Geek


  Reply # 766327 20-Feb-2013 11:47
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Sorted, thanks Gary!

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