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c.diddy

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#11483 26-Jan-2007 10:06
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Those of you who have used Telecom's Customerlink service to forward calls to your VFX number - does the caller ID information follow the call when it is diverted?

Thanks.


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maverick
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  #58891 26-Jan-2007 10:54
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Yes it does I have my number forwarded to my VFX number and recieve true CLI (A Party), we have had reported occurances of the original called number (B Party) being presented instead of the calling number (A Party) but this we believe is down to the type of exchange that the original B Party number was located.




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sbiddle
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  #58893 26-Jan-2007 11:05
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You should get the CID of the original caller even if a call is diverted however some of the older NEAX switches can't support this so if you're on one you will get the CID of the phone number that is being diverted.


 
 
 
 


c.diddy

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#58894 26-Jan-2007 11:19
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Excellent - thanks guys.  Look forward to ditching my Telecom line! Cool


grant_k
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  #58908 26-Jan-2007 12:57
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c.diddy: Excellent - thanks guys.  Look forward to ditching my Telecom line! Cool

I have a temporary hookup using Call Diversion instead of Call Forwarding and am delighted to say that the CID works with this arrangement as well.

It is GREAT to be able to see who is calling at no extra charge with VFX.  This capability was in our phone system from the beginning, but unless we paid Telecom $3.95 per month extra PER LINE, we could never use it.

In another week or so, assuming VFX continues working the way it is so far, we are set to ditch 2 Telecom lines and use Call Forwarding until April 1 Cool

Here's another pleasant surprise:  We have a FS/FS ADSL connection and I was worried that heavy internet traffic might cause call dropouts unless I got a smarter router.  So far, it hasn't been an issue at all.  Also, when doing large file transfers across the LAN, there is no effect on call quality at all.  The switches we used to replace our original hubs are obviously doing a great job.

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  #58909 26-Jan-2007 13:36
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I didn't think Telecom passed CID on diversion if you didn't subscribe to Caller Display on the line being diverted?




grant_k
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  #58911 26-Jan-2007 13:56
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sbiddle: I didn't think Telecom passed CID on diversion if you didn't subscribe to Caller Display on the line being diverted?

Well, it's working a treat for us Smile.

Further than that, I have the system set up as:

Telecom Line ==> Divert on Busy (left phone off hook) ==> VFX Line 1 ==> Divert on Busy ==> VFX Line 2

And the CID is being passed on faithfully each step of the way.  Cool eh Cool

EDIT:  Yikes, I was wrong above in stating that Telecom charge $3.95 per month per line for Caller ID.  This according to their web site:

The cost of Caller Display is $0.01 per call displayed. In addition to this, all line types, except ISDN PRA, carry a minimum monthly charge of $6.18.  Prices exclude GST.

What a ripoff Money mouth.  It doesn't cost any extra to provide this service once the line is installed, so this is purely a money grab.  It should be a free included service, same as with your Mobile or with VFX.


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  #58912 26-Jan-2007 14:00
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Grant17:
Telecom Line ==> Divert on Busy (left phone off hook) ==> VFX Line 1 ==> Divert on Busy ==> VFX Line 2

And the CID is being passed on faithfully each step of the way.  Cool eh Cool



Cool.

The great thing about iTalk is that it doesn't restrict you to 1 trunk meaning you can have multiple incoming and outgoing calls with a single line. They don't seem interested in actually fixing this "loophole". VFX need to do the same! Smile



 
 
 
 


grant_k
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  #58914 26-Jan-2007 14:10
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sbiddle: The great thing about iTalk is that it doesn't restrict you to 1 trunk meaning you can have multiple incoming and outgoing calls with a single line. They don't seem interested in actually fixing this "loophole". VFX need to do the same!

Personally I think that the $7.95 per month which VFX charge you for a second (and subsequent) line is a bargain when you consider the services provided.  The options available through the Voice Portal are so rich compared to iTalk's spartan offering (that's assuming iTalk actually worked reliably, which certainly wasn't my experience).

See also my note above about Telecom's charges for Caller ID.  I'm more than happy to pay $7.95 per month for the second line, all things considered Smile.

maverick
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  #58915 26-Jan-2007 14:28
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sbiddle:
Grant17:
Telecom Line ==> Divert on Busy (left phone off hook) ==> VFX Line 1 ==> Divert on Busy ==> VFX Line 2

And the CID is being passed on faithfully each step of the way.  Cool eh Cool



Cool.

The great thing about iTalk is that it doesn't restrict you to 1 trunk meaning you can have multiple incoming and outgoing calls with a single line. They don't seem interested in actually fixing this "loophole". VFX need to do the same! Smile





Sorry Steve , I miss the point here, do you see something as an issue / loophole....not sure what you mean by this ?

Yes you can have multiple calls coming in but depends on your services on how they are treated , Divert on Busy with VFX you get those services so it's not a loophole it's a value add ..if this is what you were meaning




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sbiddle
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  #58918 26-Jan-2007 14:49
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maverick:

Sorry Steve , I miss the point here, do you see something as an issue / loophole....not sure what you mean by this ?

Yes you can have multiple calls coming in but depends on your services on how they are treated , Divert on Busy with VFX you get those services so it's not a loophole it's a value add ..if this is what you were meaning


I see allowing multiple trunks as a loophole with iTalk - while it's great from an end users point of view charging $9.95 per month for a single line and allowing a user unlimited incoming and outgoing trunks is hardly good business. Most VoIP carriers in Australia allow single line in/out but $$ upgrades to allow multiple trunks for business or home users who want simultaneous calls. Obviously it's not an issue when a user only has a single device but become relevant when somebody runs Asterisk or something like the SPA9000. How are you going to handle things when you launch Asterisk support?


maverick
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  #58921 26-Jan-2007 14:56
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sbiddle:
maverick:

Sorry Steve , I miss the point here, do you see something as an issue / loophole....not sure what you mean by this ?

Yes you can have multiple calls coming in but depends on your services on how they are treated , Divert on Busy with VFX you get those services so it's not a loophole it's a value add ..if this is what you were meaning


I see allowing multiple trunks as a loophole with iTalk - while it's great from an end users point of view charging $9.95 per month for a single line and allowing a user unlimited incoming and outgoing trunks is hardly good business. Most VoIP carriers in Australia allow single line in/out but $$ upgrades to allow multiple trunks for business or home users who want simultaneous calls. Obviously it's not an issue when a user only has a single device but become relevant when somebody runs Asterisk or something like the SPA9000. How are you going to handle things when you launch Asterisk support?




Argh I see Steve, this could probably be another Thread though , under the residential no problem as you have the call forward options available to you, as for the SPA9000 and Quadro devices we are / will be supporting this also is no problem we have a complete trunking option for this on VFX where we control the Number of Calls to and from the device Trunk Line, i.e we can Segment the Trunk to allow 10 Concurrent Calls but also break it down into 6 In and 4 out if wish.

Having mulitple calls is also generally not really a problem commercially as well, any incoming calls will be covered commercially betweeen carriers and outgoing will be covered by termination costs to the carrier, Commercial Customers will be requiring more than a single DDI generally so they will be worked into another Commercial Model / Network Setup ...does this make sense ?

As for Asterisk...good question and one of the reasons why we are developing the support for this and not allowing access for this platform at present, we have to look at all aspects and how and where we will support this in our network.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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sbiddle
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  #58923 26-Jan-2007 15:09
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maverick:

Argh I see Steve, this could probably be another Thread though , under the residential no problem as you have the call forward options available to you, as for the SPA9000 and Quadro devices we are / will be supporting this also is no problem we have a complete trunking option for this on VFX where we control the Number of Calls to and from the device Trunk Line, i.e we can Segment the Trunk to allow 10 Concurrent Calls but also break it down into 6 In and 4 out if wish.


As for Asterisk...good question and one of the reasons why we are developing the support for this and not allowing access for this platform at present, we have to look at all aspects and how and where we will support this in our network.


I personally think you should allow 2 concurrent trunks for home users or at least allow an upgrade from 1 to 2 trunks for a cheap price. This will allow those with Asterisk at home to take advantage of having multiple phones and is a good selling point for a VoIP service over a POTS line. Having to subscribe to two lines and have two trunks set up with forwarding from one to the other is just a pain to achieve the same thing.



maverick
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  #58928 26-Jan-2007 15:26
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sbiddle:
maverick:

Argh I see Steve, this could probably be another Thread though , under the residential no problem as you have the call forward options available to you, as for the SPA9000 and Quadro devices we are / will be supporting this also is no problem we have a complete trunking option for this on VFX where we control the Number of Calls to and from the device Trunk Line, i.e we can Segment the Trunk to allow 10 Concurrent Calls but also break it down into 6 In and 4 out if wish.


As for Asterisk...good question and one of the reasons why we are developing the support for this and not allowing access for this platform at present, we have to look at all aspects and how and where we will support this in our network.


I personally think you should allow 2 concurrent trunks for home users or at least allow an upgrade from 1 to 2 trunks for a cheap price. This will allow those with Asterisk at home to take advantage of having multiple phones and is a good selling point for a VoIP service over a POTS line. Having to subscribe to two lines and have two trunks set up with forwarding from one to the other is just a pain to achieve the same thing.





We will see what we come up with, there may actually be technicial limitaions in supporting Asterisk because of the way it works and the way our Trunking product works so we will have to see what will be avialble as no decisions have been made yet




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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