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118 posts

Master Geek

Vodafone NZ

#115024 11-Mar-2013 13:54
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Hi

Just a quick question.

I tried to set up a VPN with Astrill over the weekend, but after I tried to register Astrill told me that I was already behind a VPN or proxy. This was not the case at my end. I had disabled unblock-us before atempting to set up the Astrill account.

When I raised it with Astrill customer support they said it was an issue with my ISP (Vodafone).

As I'm happy on Vodafone - can anyone tell me if there are VPN services (apart from unblock-us) that work on Vodafone.

Regards

Mark.

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2385 posts

Uber Geek
Inactive user


  #777992 11-Mar-2013 14:11
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What are you needing the VPN for?

unblock-us is not a VPN but a DNS Service

255 posts

Ultimate Geek


  #778113 11-Mar-2013 17:38
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I'm with Vodafone and use Astrill. So I don't think it's an ISP issue.





 
 
 
 


6389 posts

Uber Geek

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  #778115 11-Mar-2013 17:42
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It is a Vodafone issue, read this.

You need to be on a static IP, but on a particular range to avoid the proxy - talk to their tech team, I've done it a couple times for my place and my parent's.



118 posts

Master Geek

Vodafone NZ

  #778155 11-Mar-2013 18:59
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Thanks.

I should have been more specific.

I have a static IP and can use unblock-us, however I couldnt get Astrill VPN working with my current setup.

For some reason Astrill thinks I'm behind a existing VPN or proxy.

I've checked my native settings on my local machine - and this appears not to be the case.

Eventually I IM'd Astrill and "they" told me it was an ISP issue.

I'm not sure I believe them - I might try with another computer in my home.

I appreciate your reply

Regards

Mark.

6389 posts

Uber Geek

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  #778525 12-Mar-2013 13:42
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Get vodafone to change you to a different range of their static IPs.  See if this fixes the issue.



118 posts

Master Geek

Vodafone NZ

  #781111 13-Mar-2013 14:48
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brad_p: I'm with Vodafone and use Astrill. So I don't think it's an ISP issue.



Good afternoon brad_p ,

I'm working with Vodafone on this at the moment. Are you happy to PM or email me the first three octets of your IP address.

I've confirmed it isnt a device or modem issue, as I've tried Windows/Mac machines and various adsl modem types. Funny enough it works via Vodafone's mobile network.

Vodafone confirm I am not working through a proxy on my dsl - so this is starting to get interesting.

Cheers

Mark.

6389 posts

Uber Geek

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  #781119 13-Mar-2013 15:21
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nzbsgfan: Vodafone confirm I am not working through a proxy on my dsl - so this is starting to get interesting.


Not surprising.  I've had similar conversations.  You just need to get them to keep changing your static IP until it works.

 
 
 
 




118 posts

Master Geek

Vodafone NZ

  #781389 14-Mar-2013 08:23
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They have specific IP ranges for cache bypass. I have tried two IP addresses with the same outcome. I'm interested in knowing if it does work for some Vodafone uses, they may be in an entirely different context to  cache bypass.

255 posts

Ultimate Geek


  #781696 14-Mar-2013 15:28
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I dont' have a static IP but works fine for me. Fluke perhaps?

Will check IP addy next time I'm at home and let you know Mark.







118 posts

Master Geek

Vodafone NZ

  #786642 25-Mar-2013 13:06
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Just a short note to say this issue was sorted.

It appears Astrill were incorrect, and the issue was at their end.

Going forward I think it's better to email their support email address rather than rely on their live chat option.

Thanks to those of you who helped with this investigation.

regards

Mark.

255 posts

Ultimate Geek


  #786894 25-Mar-2013 20:30
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Good to hear that you got it resolved





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