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126 posts

Master Geek
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Topic # 115041 12-Mar-2013 06:18
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Getting the following screen when attempting to access my cable usage meter stats after login in.

any one else getting this or is it just me?

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566 posts

Ultimate Geek
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TelstraClear

  Reply # 778302 12-Mar-2013 07:13
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Hi Garfield. I've just checked my own cable account and it's working fine for me. If you're still having trouble please give customer service a call and one of the team will look in it for you.

Cheers, Gary

BDFL - Memuneh
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104 posts

Master Geek
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  Reply # 778320 12-Mar-2013 08:20
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Ditto on my ADSL account

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Master Geek
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  Reply # 778379 12-Mar-2013 10:01
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When I log in with my "ID" - I get the "not authorised" message.

When I log in with my account number and account password - I get in no problem.

Looks like it's a problem with the User ID authentication.

S

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Ultimate Geek
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  Reply # 778392 12-Mar-2013 10:33
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Affecting us here too. (cable)

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Master Geek


  Reply # 778396 12-Mar-2013 10:42
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Same here my usual credentials (username set up) on cable.

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  Reply # 778402 12-Mar-2013 10:45
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Ditto, Cable




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Master Geek
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  Reply # 778412 12-Mar-2013 10:54
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Yep, out of order at the moment, HomePlan/ADSL.

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Ultimate Geek
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TelstraClear

  Reply # 778478 12-Mar-2013 12:08
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Thanks all. This is being worked on.

Gary



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Master Geek
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  Reply # 778728 12-Mar-2013 18:13
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TelstraClear: Thanks all. This is being worked on.

Gary


Sign-ins with Logon ids started working again around 15:00.
Thank You.

BDFL - Memuneh
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