I moved to Auckland on February 17th for schooling and I was in need of internet service due to the residential village's proximity from the campus' wireless hotspot.
After comparing the various promotions available I decided Telstraclear's free install/free 2 month/free router broadband with 60gb usage pack was the best option for me. I called to schedule an install in late February.
I was told that a technician should be coming "soon" to activate the service - no date was actually confirmed for the install. I received the router promptly and on the 11th of March I was told that my service was activated (via email). Unfortunately, it wasn't.
Furthermore, the Landlord at my dorms informed me that no one had come to request the key for the box; no tech had ever come to activate my service and this is clearly documented as there's a sign in sheet for everyone who wants access to the box on our premises.
I've called numerous times over the past 2 weeks and have been given the runaround. Every time after an extensive period on hold I've been told that it would be sorted out; of course I'm never informed of how or when. There were apparently 2 more attempts to install the service at my address (both those attempts were undocumented no shows by the tech).
I receive no information about the situation - just empty promises of call backs and endless hold times. It's been almost a month since I initially signed up for the service, and I am forced to use a USB dongle on my mobile phone to access the internet. Customer service has done nothing to help.
No installation date has been confirmed; any so called attempts by a technician in order to rectify the problem are undocumented and for all intents and purposes didn't happen. Are there any representatives here that can help?