Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek
+1 received by user: 2

Topic # 115357 23-Mar-2013 02:55
Send private message

As TC is now merging with Vodafone apparently this is the place to post this issue.

I moved to Auckland on February 17th for schooling and I was in need of internet service due to the residential village's proximity from the campus' wireless hotspot.

After comparing the various promotions available I decided Telstraclear's free install/free 2 month/free router broadband with 60gb usage pack was the best option for me. I called to schedule an install in late February.

I was told that a technician should be coming "soon" to activate the service - no date was actually confirmed for the install. I received the router promptly and on the 11th of March I was told that my service was activated (via email). Unfortunately, it wasn't.

Furthermore, the Landlord at my dorms informed me that no one had come to request the key for the box; no tech had ever come to activate my service and this is clearly documented as there's a sign in sheet for everyone who wants access to the box on our premises.

I've called numerous times over the past 2 weeks and have been given the runaround. Every time after an extensive period on hold I've been told that it would be sorted out; of course I'm never informed of how or when. There were apparently 2 more attempts to install the service at my address (both those attempts were undocumented no shows by the tech).

I receive no information about the situation - just empty promises of call backs and endless hold times. It's been almost a month since I initially signed up for the service, and I am forced to use a USB dongle on my mobile phone to access the internet. Customer service has done nothing to help.

No installation date has been confirmed; any so called attempts by a technician in order to rectify the problem are undocumented and for all intents and purposes didn't happen. Are there any representatives here that can help?

Create new topic
709 posts

Ultimate Geek
+1 received by user: 404

Vodafone NZ

  Reply # 786492 25-Mar-2013 08:02
Send private message

Hi there, I've just sent you another PM, but forgot to ask if you could please include your TelstraClear account details in your reply. We'll find out what's happening for you.

3 posts

Wannabe Geek
+1 received by user: 2

  Reply # 786564 25-Mar-2013 11:00
Send private message

Yep, I got the message. Thanks Demeter, I appreciate the help.

3 posts

Wannabe Geek
+1 received by user: 2

  Reply # 787944 27-Mar-2013 13:43
2 people support this post
Send private message

Just an update - shortly after posting this I received numerous PMs from Vodafone/Telstraclear reps on the forums. They have quickly gotten this cleared up and my internet is installed.

I'd like to add a special thank you to Paul, who made sure to keep me informed. He also was kind enough to extend my free promotional period another month as an apology.

Thanks a lot guys.

709 posts

Ultimate Geek
+1 received by user: 404

Vodafone NZ

  Reply # 788675 28-Mar-2013 14:37
Send private message

Nice one, glad it's all sorted! Just in time for cute bunny pics for Easter. :)


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.