Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek

#115357 23-Mar-2013 02:55
Send private message

As TC is now merging with Vodafone apparently this is the place to post this issue.

I moved to Auckland on February 17th for schooling and I was in need of internet service due to the residential village's proximity from the campus' wireless hotspot.

After comparing the various promotions available I decided Telstraclear's free install/free 2 month/free router broadband with 60gb usage pack was the best option for me. I called to schedule an install in late February.

I was told that a technician should be coming "soon" to activate the service - no date was actually confirmed for the install. I received the router promptly and on the 11th of March I was told that my service was activated (via email). Unfortunately, it wasn't.

Furthermore, the Landlord at my dorms informed me that no one had come to request the key for the box; no tech had ever come to activate my service and this is clearly documented as there's a sign in sheet for everyone who wants access to the box on our premises.

I've called numerous times over the past 2 weeks and have been given the runaround. Every time after an extensive period on hold I've been told that it would be sorted out; of course I'm never informed of how or when. There were apparently 2 more attempts to install the service at my address (both those attempts were undocumented no shows by the tech).

I receive no information about the situation - just empty promises of call backs and endless hold times. It's been almost a month since I initially signed up for the service, and I am forced to use a USB dongle on my mobile phone to access the internet. Customer service has done nothing to help.

No installation date has been confirmed; any so called attempts by a technician in order to rectify the problem are undocumented and for all intents and purposes didn't happen. Are there any representatives here that can help?

Create new topic
709 posts

Ultimate Geek

Vodafone NZ

  #786492 25-Mar-2013 08:02
Send private message

Hi there, I've just sent you another PM, but forgot to ask if you could please include your TelstraClear account details in your reply. We'll find out what's happening for you.

3 posts

Wannabe Geek

  #786564 25-Mar-2013 11:00
Send private message

Yep, I got the message. Thanks Demeter, I appreciate the help.


3 posts

Wannabe Geek

  #787944 27-Mar-2013 13:43
Send private message

Just an update - shortly after posting this I received numerous PMs from Vodafone/Telstraclear reps on the forums. They have quickly gotten this cleared up and my internet is installed.

I'd like to add a special thank you to Paul, who made sure to keep me informed. He also was kind enough to extend my free promotional period another month as an apology.

Thanks a lot guys.

709 posts

Ultimate Geek

Vodafone NZ

  #788675 28-Mar-2013 14:37
Send private message

Nice one, glad it's all sorted! Just in time for cute bunny pics for Easter. :)


Create new topic

News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35

UFB hits more than one million connections
Posted 6-Aug-2020 09:42

D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01

New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35

Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21

Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11

Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05

Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26

Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07

Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45

Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48

Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50

Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00

Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51

QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.