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BDFL - Memuneh
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Topic # 115362 23-Mar-2013 12:34
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It looks like the TelstraClear proxy is playing up again, with access to international sites going pretty slow...






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  Reply # 785890 23-Mar-2013 14:19
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Not just the http proxy.  All traffic appears slow, WoW is providing a 2s latency.

Browsing in NZ is horrid, even to Telstraclear.co.nz and Vodafone.co.nz.

2:16PM.
Cable Broadband,
Johnsonville.

The GET on www.vodafone.co.nz, took 25.34s to retrieve the 12.4KB text/html document.




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  Reply # 785892 23-Mar-2013 14:25
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I find it funny that a multi-hour outage hasn't been mentioned on the service page.




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  Reply # 785908 23-Mar-2013 15:18
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I've had to completely re-arrange my internal network to convince them that the problem was on their end. I've been waiting for wellington.speedtest.telstraclear.co.nz to load for the past 10 minutes. It's stuck at "Preparing Download Test". Takes a good 60s for the page to load.

They still don't accept that it's THEIR NETWORK which is broken. The latest thing? Even though I'm connected directly, even though I've rebooted the modem, repeatedly checked the number of lights, rewired my internal network to their satisfaction. I've now had to turn off my wireless router because it might have some magical interference effect on the line between the computer to the modem.

Seriously? They don't accept that I've turned wireless off on the laptop to ensure that I'm on the wired network to debug this crap? That I've got a direct connection to the modem, always have? That I might be stupid enough to be unable to differentiate between having slow internet access (their bug) and no access at all (through the disconnected router).


Updates to follow.




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  Reply # 785915 23-Mar-2013 15:21
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Mauricio, they think that I'm the only one having this problem. Can you please call the 800 number and raise a ticket too? They seem to be using the "it's a problem with you because no one else is complaining".

Right now, they're going to send a technician out on Tuesday. Seriously?

I love how the end of the call went,

"I don't agree that a technician will be able to fix the problem. If they could, I would be seeing problems with the SNR and other data on the cable modem."

"That is correct"

"You don't get to say 'That is correct'. 'That is correct' means that you agree with me. If you agreed with me, why aren't you doing something about it?"






BDFL - Memuneh
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  Reply # 785916 23-Mar-2013 15:21
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Their call centre continues to be poor. Their status page shows that there is a problem, localised to Johnsonville, that started this morning.



TelstraClear customer services doesn't know what is in the status page? No surprises there.




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  Reply # 785937 23-Mar-2013 15:38
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Interesting, that's new, I didn't see that when I went looking.




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  Reply # 785940 23-Mar-2013 15:55
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Cable traffic in Christchurch this afternoon is horrible also.

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  Reply # 785953 23-Mar-2013 16:17
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Seems to be better now... Fingers crossed...




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  Reply # 785962 23-Mar-2013 16:50
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5loth: Cable traffic in Christchurch this afternoon is horrible also.


Doesn't seem to be a good day.

I've got an outage in the US with what looks like congestion on the carriers into the fault.






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