within 4 months one of the LED's behind the keypad stopped working, so she took the phone back to the shop on the 18th january.
since then they havent contacted her at all, when she rang up a few days ago have no idea when it will be back, and did not offer her any form of temporary phone to use in the meantime - it is a prepay phone but she has given them a significant amount of money, one would expect to be able to use something in which you have paid for
surely longer than a week is a bit unrealistic ? its coming up 2 weeks on Thursday .. with still no contact.
any advice ? she isnt one who argues .. sort of a passive person
unfortunately i dont live in auckland so i cant go into the store with her and be assertive!