Unauthorised access to Cable Usage Meter

Forums › One NZ (including Farmside) › Unauthorised access to Cable Usage Meter

Garfield69

126 posts

Master Geek
+1 received by user: 4

#116025 16-Apr-2013 05:50

Here we go again. Getting "Sorry, you are not authorised to access this information for this account" after login into My Profile to access the Cable Usage Meter.
it's a re-occurrence previously covered in this thread: http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=115041 back on the 12th of March 2012.

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#799961 16-Apr-2013 06:13

No issues for me... seems it might be different to the 12th March issue. Although, someone else may encounter the same message you have.

Garfield69

126 posts

Master Geek
+1 received by user: 4

#799964 16-Apr-2013 06:33

StevieT: No issues for me... seems it might be different to the 12th March issue. Although, someone else may encounter the same message you have.

yeah, if I use my user-id and user-id password I get the failure, but if I use the account-number and account-number password then I can access it.

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#799966 16-Apr-2013 06:54

I've always used my account number and password to access our TC profile. Never set-up a user-id.

Zigg

437 posts

Ultimate Geek
+1 received by user: 307

#799999 16-Apr-2013 08:40

Got the same error on our ADSL meter. It worked fine yesterday.

floydbloke

3646 posts

Uber Geek
+1 received by user: 4554

ID Verified

#800010 16-Apr-2013 08:52

Same error for me, also can't access associated webmail for linked email addresses.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

Bowering

105 posts

Master Geek
+1 received by user: 24

ID Verified

Trusted

Lifetime subscriber

#800042 16-Apr-2013 09:52

Update: this has been resolved. Thanks for your patience.

Gary

Hi all. I've asked the team to have a look into this.

Cheers, Gary