Unauthorised access to Cable Usage Meter

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Unauthorised access to Cable Usage Meter

Garfield69

126 posts

Master Geek

#116025 16-Apr-2013 05:50

Here we go again. Getting "Sorry, you are not authorised to access this information for this account" after login into My Profile to access the Cable Usage Meter.
it's a re-occurrence previously covered in this thread: http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=115041 back on the 12th of March 2012.

StevieT

702 posts

Ultimate Geek

#799961 16-Apr-2013 06:13

No issues for me... seems it might be different to the 12th March issue. Although, someone else may encounter the same message you have.

Garfield69

126 posts

Master Geek

#799964 16-Apr-2013 06:33

StevieT: No issues for me... seems it might be different to the 12th March issue. Although, someone else may encounter the same message you have.

yeah, if I use my user-id and user-id password I get the failure, but if I use the account-number and account-number password then I can access it.

StevieT

702 posts

Ultimate Geek

#799966 16-Apr-2013 06:54

I've always used my account number and password to access our TC profile. Never set-up a user-id.

Zigg

386 posts

Ultimate Geek

#799999 16-Apr-2013 08:40

Got the same error on our ADSL meter. It worked fine yesterday.

floydbloke

3522 posts

Uber Geek

ID Verified

#800010 16-Apr-2013 08:52

Same error for me, also can't access associated webmail for linked email addresses.

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

Bowering

105 posts

Master Geek

ID Verified

Trusted

Lifetime subscriber

#800042 16-Apr-2013 09:52

Update: this has been resolved. Thanks for your patience.

Gary

Hi all. I've asked the team to have a look into this.

Cheers, Gary