NokiaRocks: Use skype to make overseas free calls.
maverick: The AppleCare line in New Zealand is 0800 692 7753 what I think your dialling here is 00 1800 7666 7666 (instead of 00800-7666 7666) which is US tollfree number, now the problem with this is that it is not actually free , every carrier we connect to will generally drop this call on us, however saying this I do not see any call attempts to a number like xx80076667666 over the date 4 Feb 12:00am onwards
maverick: Sorry my mistake, mis read the post, Yes we do switch international toll free numbers but the issue is the carriers at the other end change their minds on terminating these constantly same with 1800 numbers, we do our best to keep on top of these but will only know about them if reported, for destination issues you can log a fault call with the helpdesk.
Of the 7 Carriers we are using for this number range at this point only 1 is completing the calls, this is now in service, calls to 00800 xx should now be completing
Nic Wise - Waiheke Island, New Zealand - www.fastchicken.co.nz