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61 posts

Master Geek


Topic # 11655 5-Feb-2007 01:20
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Not sure if anyone has come across this yet, but I have found that I cannot get through on international free-call numbers from my VFX line.  For example, when I try to phone AppleCare Support on 00800-7666 7666, I get the following error: "The number you have dialled is not in service. Please check the number and try your call again. Thank you."  Is there a way around this?

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Ultimate Geek

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  Reply # 59760 5-Feb-2007 07:44
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Use skype to make overseas free calls.

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  Reply # 59761 5-Feb-2007 07:49
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NokiaRocks: Use skype to make overseas free calls.


This isn't really the solution. VFX have obviously not set up their network to handle these numbers. Vodafone had a similair issue a few months ago.


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WorldxChange

  Reply # 59770 5-Feb-2007 09:20
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The AppleCare line in New Zealand is 0800 692 7753  what I think your dialling here is 00 1800 7666 7666 (instead of 00800-7666 7666) which is US tollfree number, now the problem with this is that it is not actually free , every carrier we connect to will generally drop this call on us, however saying this I do not see any call attempts to a number like xx80076667666 over the date 4 Feb 12:00am onwards




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Master Geek


  Reply # 59771 5-Feb-2007 09:52
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maverick: The AppleCare line in New Zealand is 0800 692 7753  what I think your dialling here is 00 1800 7666 7666 (instead of 00800-7666 7666) which is US tollfree number, now the problem with this is that it is not actually free , every carrier we connect to will generally drop this call on us, however saying this I do not see any call attempts to a number like xx80076667666 over the date 4 Feb 12:00am onwards


0800-692-7753 is the number for The Apple Store, but I just tried it, and it does appear there is an option for support.  All Apple literature that I have read list the 00800-7666-7666 number though, for example: http://www.apple.com/support/contact/phone_contacts.html.

Qantas also have one of these numbers, which is 00800-0014-0014

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  Reply # 59773 5-Feb-2007 10:00
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They are called UFIN numbers and were discussed here a while ago

http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=9927

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WorldxChange

  Reply # 59775 5-Feb-2007 10:16
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Sorry my mistake, mis read the post, Yes we do switch international toll free numbers but the issue is the carriers at the other end change their minds on terminating these constantly same with 1800 numbers, we do our best to keep on top of these but will only know about them if reported, for destination issues you can log a fault call with the helpdesk.

Of the 7 Carriers we are using for this number range at this point only 1 is completing the calls, this is now in service, calls  to 00800 xx should now be completing 




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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Master Geek


  Reply # 59776 5-Feb-2007 10:23
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maverick: Sorry my mistake, mis read the post, Yes we do switch international toll free numbers but the issue is the carriers at the other end change their minds on terminating these constantly same with 1800 numbers, we do our best to keep on top of these but will only know about them if reported, for destination issues you can log a fault call with the helpdesk.

Of the 7 Carriers we are using for this number range at this point only 1 is completing the calls, this is now in service, calls to 00800 xx should now be completing


Thanks Phil. Great service as always! :)

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Master Geek
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  Reply # 60780 14-Feb-2007 15:38
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Just a quick note on this one: vodafone STILL has the problem with these - goes to some strange voicemail thing, as of last week. Callplus appears to work (from work). VFX (home) says it's not in service (00800 7666 7666, which is the apple line)




Nic Wise - Waiheke Island, New Zealand - www.fastchicken.co.nz


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