Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


c.diddy

61 posts

Master Geek


#11655 5-Feb-2007 01:20
Send private message

Not sure if anyone has come across this yet, but I have found that I cannot get through on international free-call numbers from my VFX line.  For example, when I try to phone AppleCare Support on 00800-7666 7666, I get the following error: "The number you have dialled is not in service. Please check the number and try your call again. Thank you."  Is there a way around this?

Create new topic
NokiaRocks
362 posts

Ultimate Geek

Trusted

  #59760 5-Feb-2007 07:44
Send private message

Use skype to make overseas free calls.

sbiddle
29269 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #59761 5-Feb-2007 07:49
Send private message

NokiaRocks: Use skype to make overseas free calls.


This isn't really the solution. VFX have obviously not set up their network to handle these numbers. Vodafone had a similair issue a few months ago.


 
 
 
 


maverick
3594 posts

Uber Geek

Trusted
WorldxChange

  #59770 5-Feb-2007 09:20
Send private message

The AppleCare line in New Zealand is 0800 692 7753  what I think your dialling here is 00 1800 7666 7666 (instead of 00800-7666 7666) which is US tollfree number, now the problem with this is that it is not actually free , every carrier we connect to will generally drop this call on us, however saying this I do not see any call attempts to a number like xx80076667666 over the date 4 Feb 12:00am onwards




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

c.diddy

61 posts

Master Geek


  #59771 5-Feb-2007 09:52
Send private message

maverick: The AppleCare line in New Zealand is 0800 692 7753  what I think your dialling here is 00 1800 7666 7666 (instead of 00800-7666 7666) which is US tollfree number, now the problem with this is that it is not actually free , every carrier we connect to will generally drop this call on us, however saying this I do not see any call attempts to a number like xx80076667666 over the date 4 Feb 12:00am onwards


0800-692-7753 is the number for The Apple Store, but I just tried it, and it does appear there is an option for support.  All Apple literature that I have read list the 00800-7666-7666 number though, for example: http://www.apple.com/support/contact/phone_contacts.html.

Qantas also have one of these numbers, which is 00800-0014-0014

sbiddle
29269 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #59773 5-Feb-2007 10:00
Send private message

They are called UFIN numbers and were discussed here a while ago

http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=9927

maverick
3594 posts

Uber Geek

Trusted
WorldxChange

  #59775 5-Feb-2007 10:16
Send private message

Sorry my mistake, mis read the post, Yes we do switch international toll free numbers but the issue is the carriers at the other end change their minds on terminating these constantly same with 1800 numbers, we do our best to keep on top of these but will only know about them if reported, for destination issues you can log a fault call with the helpdesk.

Of the 7 Carriers we are using for this number range at this point only 1 is completing the calls, this is now in service, calls  to 00800 xx should now be completing 




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

c.diddy

61 posts

Master Geek


  #59776 5-Feb-2007 10:23
Send private message

maverick: Sorry my mistake, mis read the post, Yes we do switch international toll free numbers but the issue is the carriers at the other end change their minds on terminating these constantly same with 1800 numbers, we do our best to keep on top of these but will only know about them if reported, for destination issues you can log a fault call with the helpdesk.

Of the 7 Carriers we are using for this number range at this point only 1 is completing the calls, this is now in service, calls to 00800 xx should now be completing


Thanks Phil. Great service as always! :)

 
 
 
 


nic.wise
196 posts

Master Geek

Trusted

  #60780 14-Feb-2007 15:38
Send private message

Just a quick note on this one: vodafone STILL has the problem with these - goes to some strange voicemail thing, as of last week. Callplus appears to work (from work). VFX (home) says it's not in service (00800 7666 7666, which is the apple line)




Nic Wise - Waiheke Island, New Zealand - www.fastchicken.co.nz


Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.