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Topic # 116638 5-May-2013 16:31
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A friend of mine has Vodafone DSL but the wireless part of the supplied modem/router isn't working. I'd like to remote in to see if he's messed up any settings, but it's not as simple as typing in his IP address.

Is it possible for me to log in remotely and look at his modem/router settings? Do I need to use https, a specific port for remote administration, does he have to enable it somehow?




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  Reply # 811635 5-May-2013 16:39
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If his Internet is working you can log in with something like team viewer and open up a browser on his system to access his router settings. He would need team viewer installed as well.



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  Reply # 811640 5-May-2013 16:50
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His internet is working. I tried logmein.com (free) but it's really confusing to add computers. I have my Dads computer in there as a machine I can control, but it looks like my friend would have to log in with my username and password and add his own machine.

Is team viewer simpler?




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  Reply # 811654 5-May-2013 17:08
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You download the full teamviewer and install it. Get him to download teamviewer quicksupport and give you the 12 digit ID and the 4-6 character password, and youll be able to instantly connect without him having to install anything, just running an exe.

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  Reply # 811655 5-May-2013 17:12
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It's easy for me to say its simple as I use it regulary with non computer literate people. You need to be able to talk to the person you connect to as you need to get there user ID number and 4 digit password to connect to them. The installation of team viewer is reasonably straight forward.

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  Reply # 811687 5-May-2013 18:08
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Another vote for Teamviewer here - I use it to help my mother-in-law with computer problems (and she lives in the United States!)



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  Reply # 811694 5-May-2013 18:15
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TeamViewer worked great, thanks everyone. I think I'll ditch LogMeIn which is so much more complex.

I solved the problem too - changed his wireless channel and it started working fine. No idea why.




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  Reply # 811697 5-May-2013 18:21
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Was it on channel 13? Lots of devices don't run on 13 as it isn't available in the US. Ch 1 to 11 is worldwide though.



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  Reply # 811698 5-May-2013 18:23
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It was on 6, I changed it to 11. I suspect it was a problem with his laptop though, not the wireless.




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