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matisyahu

1502 posts

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#116751 8-May-2013 20:18
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Hi,

I am looking at moving to Vodafone so I can group my internet, mobile and mobile data all in one big account but there are some questions:

1) If I sign up for an account and move houses is it possible to move without it costing me anything to re-connect at my new house? I am currently flatting right now but within the next 6-12 months I might be moving out into a place of my own.

2) Where I live (Upper Hutt) there is the option of InHome - am I required to go with a cable modem or can I go ADSL? just concerned if I do move I might find that the new house doesn't have cable and that the house I'm in right now hasn't been setup already.

4) How long does it take to move over Vodafone from one provider to the next?

5) Do you still have the Sky and ADSL deal you ran a while ago - I've only seen Sky being offered with the InHome broadband.

6) If the Chorus people do come around are they able to clean up the mess under the house as it appears the cable has been split half a dozen times by previous tenants resulting in less than desirable internet speed.

Thank you in advance




"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

 


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johnr
19282 posts

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  #813949 8-May-2013 20:21
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Mobile and fixed line are not on the same bill you will get one for each service

matisyahu

1502 posts

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  #814126 9-May-2013 00:43
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johnr: Mobile and fixed line are not on the same bill you will get one for each service


All good - regarding the other questions?




"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

 


 
 
 
 


Demeter
709 posts

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Vodafone NZ

  #814632 9-May-2013 16:27
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I'll try to answer what I can:

1) Relocations usually run around $149. We may be able to waive the fee if you are willing to commit to a 12 month term with us. Discuss this with our relocation team and they'll be able to offer you options.

2) You can request to get plain copper ADSL, you are not required to get Cable to my knowledge.

4) This process is usually fairly painless if you already have an intact connection. It's termed a reassignment and our Sales team can help keep the hassle to a minimum. You're looking around 5 days for a reassignment (purely because we rely on the losing service provider to do their thing) and up to 10 days for a new connection. Usually the wait time is less than this in both cases.

5) http://www.vodafone.co.nz/tv/add-sky-to-a-vodafone-bill/

6) We can created a change request for Chorus to do this, but you will need to foot the bill for any wiring repairs on your premises. Keep in mind that this could be less than $100 but can run well over $250 depending on the scale of the damage.

Hope that helps
Lon




matisyahu

1502 posts

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  #814941 10-May-2013 00:46
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Demeter: I'll try to answer what I can:

1) Relocations usually run around $149. We may be able to waive the fee if you are willing to commit to a 12 month term with us. Discuss this with our relocation team and they'll be able to offer you options.

2) You can request to get plain copper ADSL, you are not required to get Cable to my knowledge.

4) This process is usually fairly painless if you already have an intact connection. It's termed a reassignment and our Sales team can help keep the hassle to a minimum. You're looking around 5 days for a reassignment (purely because we rely on the losing service provider to do their thing) and up to 10 days for a new connection. Usually the wait time is less than this in both cases.

5) http://www.vodafone.co.nz/tv/add-sky-to-a-vodafone-bill/

6) We can created a change request for Chorus to do this, but you will need to foot the bill for any wiring repairs on your premises. Keep in mind that this could be less than $100 but can run well over $250 depending on the scale of the damage.

Hope that helps
Lon


Hi,

I just had a check and it appears that the cable television has been installed but the connector is in about the worlds most illogical place so I guess I'll go for the Sky option.

The telephone cable itself is ok - I've just had a check and there is a black cable that goes to the far telephone jack and then there is a white cable that goes back to the telephone jack next to my computer thus throwing another 6 metres onto the cable. Basically what I'd like to do is move the black cable so it goes straight to the telephone jack next to the computer and thus shorten the cable over all - should be no more than a 30 minute job. I'd do it myself but my beer gut doesn't allow me to get under the house lol.

I have a sky satellite dish so basically all that is required is a decoder.

When I move from Snap to you guys, do I tell Snap and cancel the account or do you handle the migration?




"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

 


johnr
19282 posts

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  #814975 10-May-2013 08:20
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Are you porting a number over or getting naked BB?

matisyahu

1502 posts

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  #815276 10-May-2013 14:38
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johnr: Are you porting a number over or getting naked BB?


I've got naked broadband now and I'd be getting naked broadband through Vodafone.




"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

 


johnr
19282 posts

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  #815283 10-May-2013 14:48
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kawaii:
johnr: Are you porting a number over or getting naked BB?


I've got naked broadband now and I'd be getting naked broadband through Vodafone.


If there is no Land line number to port then you are best to just request new service and you close your account with the ISP you are leaving

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